Your source for the latest technology information of interest to community banks across America.
Subscribe to our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.
The Check is NOT in the mail: Easy to use, cost effective payment collection tools that reduce delinquencies & offer customers multiple payment options
How many times have you heard delinquent customers say, "THE CHECK IS IN THE MAIL!"? If you are interested in learning how they were able to solve this time and money consuming issue you need to attend this informative webinar.
What You Will Learn:
• How any computer with Internet access can be used to accept payments by phone
• Emailing payment receipts to comply with NACHA rules
• Easy reporting tools to reconcile payments
• Charging convenience fees: Are you eligible?
• Easy website and IVR payments for 24/7 payment collection
Who Should Attend: Any community bank looking to reduce delinquent payments.
Date: Schedule a 30-minute live demonstration at your convenience!
Costs: Complimentary
To Register: http://www.banktt.com/webinars.htm
When it comes to protecting surveillance cameras located outside of the branch, you will need to consider using special mounting brackets and housings to protect the camera or weatherproof cameras. Look for the IP rating which determines how well the camera itself stands up to the elements. The first digit in the rating refers to the dust, while the second refers to how waterproof it is. A ‘5’ is moderate where as a ‘6’ means it is dustproof or waterproof. For electrical connections, the most common ratings in the security field are NEMA3, meaning that the box is weather-resistant and protects against weather hazards such as rain and sleet, and NEMA4, rating the enclosure as watertight.
Hewlett-Packard announced a new price structure which they say will help remove cost barriers to flash storage adoption. The company is offering the HP 3PAR StoreServ 7200 all-flash starter kit at a base price of $35,000, and will continue to collaborate with VMware to integrate the kit on its planned Virtual Volumes (VVols) storage architecture.
|
Hardware Section Sponsored by
MVi |
Software Updates
ell's Backup & Disaster Recovery Suite, announced last week, is a bundle consisting of three software components previously available separately:
- AppAsure
- NetVault Backup
- vRanger
Dell says that under the new pricing structure customers can either 1) avoid overpaying for backup features that they don't need, or 2) under-protect important mission-critical data.
Symantec has consolidated its diverse Norton line of security software from nine products into one online service that can be used across desktop computers and mobile devices. The product, dubbed "Norton Security," will cost $79 a year.
|
Software Section Sponsored by
Raddon Financial Group (RFG) |
NCR Solidcore Suite for APTRA is security software for ATMs that utilizes whitelisting technology. The software proactively allows only authorized code to run, rather than reacting to known attacks as they arise.
Risco is an Israel-based security technology company looking to work with ATM deployers to protect their machines. Basic sensors can alert if the machine is tipped, shaken, or struck. More elaborate seismic sensors monitor for tampering efforts that use drills, sledgehammers, torches, explosives, etc.
|
ATMs/Kiosks Sponsored by
Heritage Industries |
A recent report from Nielsen found that consumers age 18 to 24 account for 55 percent of mobile payment service users. No single service has come to dominate the space yet, but mobile payment tools such as Venmo and Popmoney have taken off Millennials. In fact, PayPal has tapped Venmo for one-touch in-app payments. One Touch lets merchant integrate PayPal payments so that buyers can make purchases without having to enter user IDs, passwords and card numbers.
Behaviosec, a Swedish security startup, offers security technology for mobile apps that tracks the pressure and speed of how users type a PIN into their smartphones. There are many nuances in the way people type, such as rhythm and pressure on the keys. The company claims a high success rate on verification: it reached 99.7% session accuracy when it trialed it’s behavior-tracking technology in conjunction with a PIN for a Nordic bank. They also say that they can detect a false user in between 20 to 60 seconds of them picking up a smartphone. Additionally, the startup is looking into using a device's gyroscope and accelerometer to authenticate users even more quickly.
Hexadite offers an Automated Incident Response Solution (AIRS) that is not a detection system itself, but rather integrates with detection tools such IDS/IPS, SIEM, anti-virus, DLP, etc. The company aims to harness the alerts from those systems and follow-up on them. After collecting relevant data on the alert, the system analyzes it using proprietary algorithms to determine the best course of action for remediation. The actions can be as automated or manual as you choose, e.g., isolate a device with suspicious activity, block a user from network access, temporarily lower the privileges allocated to a user's account, suspend specific processes running on an endpoint, etc. The startup says that when their system is in fully automated mode, it typically takes just minutes from the time the detection system raises an alert to the time an incident is remediated.
Online & Mobile Banking:
Online and Mobile Banking – Improving & Bridging the Digital Channels
 |
|
Bluepoint Solutions - http://www.bluepointsolutions.com
Read Andrew Tilbury's comments: http://www.banktt.com/Bluepoint.pdf |
 |
 |
|
|
 |
|
Javelin Strategy & Research - http://www.javelinresearch.com
Read Mark Schwanhausser's comments: http://www.banktt.com/Javelin.pdf |
 |
|
Mercator Advisory Group -http://www.mercatoradsvisorygroup.com
Read Pradeep Moudgal's comments: http://www.banktt.com/Mercator.pdf |
While it may seem relevant to tout the bank's great rates on loans and deposit products on social media and blogs, many surveys have shown that people really like to share content when it's entertaining or has some emotional content. For example, banks could focus on their volunteer efforts and cover the goodwill they generate in their communities.
Online Banking/E-Commerce/Website Design
According to the Aite Group, less than 400 U.S. financial institutions replaced their online banking platforms during each of the last three years, and FIs' annual online banking budgets are mainly allotted to the recurring costs associated with existing deployments. The research firm notes that consumer online banking replacements present high costs and risks, and institutions have a tendency to proceed with caution even in the best of times due to potential consumer impacts. They are predicting a $1.8 billion dollar spend on consumer online banking systems in 2016 by FIs.
CFI Group released the findings of the firm's second installment of its bank Satisfaction Index, finding that online and mobile banking is more important than any other aspect of the customer experience. The survey shows that 89 percent of respondents aged 18-49 do at least half of their online banking remotely compared to 80 percent of those aged 50 and older. While mobile and online banking play a crucial part in customer satisfaction, the convenience of a branch's location is one of the top customer considerations when joining a bank, even though visits to the actual branch are declining.
LiveOps WebRTC Solution allows telecommuters to use a browser-based platform that includes a desktop agent complete with full phone features – eliminating the need for plug-ins or a separate telephony infrastructure. Remote workers log into a secure website, and inbound and outbound calls are routed directly via a web browser, with no need for VoIP-based or legacy phone systems.
The Google PageSpeed family of tools is designed to help you optimize the performance of your website. You enter your website address, and PageSpeed runs a series of tests and comes back with rankings and suggestions. It is available here:
https://developers.google.com/speed/pagespeed/insights/
The IntelliResponse Virtual Agent is a customized solution that is designed to take a load off of a bank's contact center. In action, the system uses natural language questions and does its best to match these questions with a single correct answer. Most centers load anywhere between 250 to 500 or more answers into their system. The platform can be installed on a website, mobile website and/or Facebook page.
