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The Check is NOT in the mail: Easy to use, cost effective payment collection tools that reduce delinquencies & offer customers multiple payment options
How many times have you heard delinquent customers say, "THE CHECK IS IN THE MAIL!"? If you are interested in learning how they were able to solve this time and money consuming issue you need to attend this informative webinar.
What You Will Learn:
• How any computer with Internet access can be used to accept payments by phone
• Emailing payment receipts to comply with NACHA rules
• Easy reporting tools to reconcile payments
• Charging convenience fees: Are you eligible?
• Easy website and IVR payments for 24/7 payment collection
Who Should Attend: Any community bank looking to reduce delinquent payments.
Date: Schedule a 30-minute live demonstration at your convenience!
Costs: Complimentary
To Register: http://www.banktt.com/webinars.htm
Cummins Allison has expanded its Money Machine 2 self-service coin counter options with the addition of a dual-bin coin collection unit. The Money Machine 2 coin counter features a combined total capacity of 140,000 mixed coins, and offers four coin collection options:
- bag capture in 16-bag units (78,000 coins)
- bag capture in 8-bag units (36,000 coins)
- single-bin unit (70,000 mixed coins)
- dual-bin unit (140,000 mixed coins)
Source Technologies released their new ST9717 magnetic ink character recognition (MICR) check printer which is designed for on-demand secure printing of checks and other negotiable documents, and features print speeds of up to 37 pages per minute, a first-time print rate of 6.5 seconds and duty cycle of up to 60,000 pages per month. It also comes standard with USB, Parallel and Ethernet ports; 256MB of standard memory; integrated duplex printing; and 2.4-inch color display to keep information readily available.
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Hardware Section Sponsored by
MVi |
Software Updates
Microsoft’s Active Directory Explorer is a viewer and editor for Active Directory databases. You can view object properties and attributes, modify permissions, and view an object's schema. It supports saving off-line snapshots, creating favorite locations, and saving advanced searches. You can also compare two Active Directory snapshots to see what objects, attributes and security permissions changed between them.
R.C. Giltner Services is offering software to banks that enables them to easily offer mobile and online checking accounts with no overdraft fees. Each FI chooses their price point, with the typical range being $9.95 to $19.95 a month. The company recommends $14.95 because their research finds consumers are willing to pay this amount.
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Software Section Sponsored by
Raddon Financial Group (RFG) |
Skimmers have always been designed to blend in with any ATM they are attached to, but they are now reaching new levels of sophistication and miniaturization. ATM deployers in Europe have recovered a number of devices this year that were small enough to fit inside the ATM card slot itself. The ultra-thin profile of these "insert skimmers" are often pair them with hidden spy cameras that are equally difficult to spot.
Diebold and Wincor Nixdorf are establishing an industry association dedicated to improving ATM security. Through the association, the companies aim to compile information on recognized and potential attack scenarios on ATMs and share that information with specific industry groups to help rapidly develop and implement counter-measures at a global level. Participation is open to financial institutions, IT service providers, and global ATM manufacturers and their suppliers.
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ATMs/Kiosks Sponsored by
Heritage Industries |
The smart phone is the most rapidly adopted consumer electronic device in U.S. history. According to the latest report from comScore, 70% of U.S. mobile subscribers — or 169 million people — owned one by the end of May, up from 66% just since February. Apple retains its top market-share standing, claiming 41% of smart phone subscribers, followed by Samsung at 27%. The top operating system belongs to Google whose Android OS claimed a 52% share of subscribers, while Apple’s iOS came in second at 41%. Coming in a distant third was Microsoft at 3% and BlackBerry at 2%.
USAA is noted for their robust digital channels and they just expanded the capabilities of their mobile banking app. In a recent update, they added emergency alerts, which, if opted into, notify users of natural disasters and provide information and assistance when a disaster is in the area. In addition, their app now offers these features:
- the ability to monitor the value of a customer’s home
- the ability to share USAA documents from the app
- the ability to refinance the customer’s existing auto loan
SilverSky just released their semi-annual Financial Services Threat Report. Here are some highlights:
- Trojans remain the top threat category
- The most common potential compromise was the ZmEu vulnerability scan
- BlackHole has fallen from #1 in 1H 2013 to #9, following the October 2013 arrest of its co-creator
- Six out of the top 10 threats are new compared to one year ago
WideBand Corporation, maker of GoldKey Security Tokens, announced the launch of its new security system called Gold Security. The new system has been designed as a “drop in” to replace RSA tokens in secure authentication systems. Upon insertion of a GoldKey token into a user’s computer, the software auto-installs through Windows Update, and the user is prompted to create a new PIN for the token. Certificates are auto-enrolled, and GoldKey tokens do not require a central authentication appliance for token management.
Data breaches at retailers and financial services companies exposed 14% of all U.S. debit cards in 2013, according to a nationwide survey by Discover Financial Services' Pulse ATM network. The majority of affected cards were exposed in a single event: the Target data breach that compromised some 70 million customer records in late 2013. The survey also found FIs carried a fraud loss of 2.2 cents per signature transaction in 2013, compared with just 0.3 cents on PIN-based transactions.
Online & Mobile Banking:
Online and Mobile Banking – Improving & Bridging the Digital Channels
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Bluepoint Solutions - http://www.bluepointsolutions.com
Read Andrew Tilbury's comments: http://www.banktt.com/Bluepoint.pdf |
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Javelin Strategy & Research - http://www.javelinresearch.com
Read Mark Schwanhausser's comments: http://www.banktt.com/Javelin.pdf |
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Mercator Advisory Group -http://www.mercatoradsvisorygroup.com
Read Pradeep Moudgal's comments: http://www.banktt.com/Mercator.pdf |
Some community banks are appealing to their bicycling customers by adding bike-thru only lanes. They are looking to go "green" and want to make their bank more attractive to their two-wheeled customers. Bike-thru only lanes often features special signage to help bikers and drivers find their correct paths.
Online Banking/E-Commerce/Website Design
Moody's Analytics said household credit on credit cards climbed 2.1 percent in May, marking the highest growth rate since the peak of the financial crisis. Analysts think that the resurgence in card use is due to two primary factors: an easing of credit standards at card issuers and improving consumer confidence. However, one Credit Suisse analyst is convinced that young adults are less interested in credit cards, and this generational shift is likely to endure.
Demand deposit accounts have historically been opened by consumers at branches, but increasingly consumers are going online. According to Mercator Advisory Group survey data, 24% of American consumers have tried to open a financial account online. That number increases to 31% doe younger consumers, and 37% for owners of smartphones and tablets.
Comcast Business offers Business Voice Edge as a cloud-based solution, and it includes full-fledged PBX features, including UC and mobility. The company recently released results of a poll highlighting what capabilities users are looking for in their unified communications (UC) solution:
- 32% - Mobility features
- 26% - Ease of call management
- 22% - Scalability
- 17% - Business voice continuity
- 3% - Other
The majority of ultra-high speed Internet connections used by businesses require fiber-optic cabling, but Alcatel-Lucent’s Bell Labs division claimed this week to have reached 10Gbps using nothing but new transmission technology and ordinary copper wiring. Since fiber optic cabling is expensive to install, this technology, called XG-FAST, holds promise. Unfortunately distances are limited to a couple of hundred feet right now, but Bell Labs says that the technology will enable operators to provide Internet connection speeds that are indistinguishable from fiber-to-the-home services, a major business benefit in locations where it is not physically, economically or aesthetically viable to lay new fiber cables all the way into the building.
Some call center consultants believe that there is a better way to train and develop your employees: gamification. They contend that organizations that are replacing formal training with targeted gamification are reducing time-to-productivity for new hires by up to 50%. Gamification often entails earning badges, e.g., when an agent demonstrates a foundational knowledge of mortgages their intranet profile displays a ‘bronze’ badge, when they are fluent in CDs, they receive a 'silver' badge, etc.
