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The Check is NOT in the mail: Easy to use, cost effective payment collection tools that reduce delinquencies & offer customers multiple payment options
How many times have you heard delinquent customers say, "THE CHECK IS IN THE MAIL!"? If you are interested in learning how they were able to solve this time and money consuming issue you need to attend this informative webinar.
What You Will Learn:
• How any computer with Internet access can be used to accept payments by phone
• Emailing payment receipts to comply with NACHA rules
• Easy reporting tools to reconcile payments
• Charging convenience fees: Are you eligible?
• Easy website and IVR payments for 24/7 payment collection
Who Should Attend: Any community bank looking to reduce delinquent payments.
Date: Schedule a 30-minute live demonstration at your convenience!
Costs: Complimentary
To Register: http://www.banktt.com/webinars.htm
While tablets continue to grow in popularity with consumers, they also are making inroads with bank employees. Product and service demonstrations can be enhanced with interactive video, return-on-investment and pricing calculators, and case study materials. If a deal is ready to be closed, on-screen contract presentment and signing capabilities with real-time integration to core and ancillary systems help finalize the sale. Digital copies of pertinent documents can be emailed to the customer as a follow-up after the meeting – all from the tablet.
Seagate announced five NAS (network attached storage) products in a range of capacities from 2TB to 30TB and performance suited for smaller organizations with up to 50 employees. The devices will come equipped with five apps at launch and more will be added in the future:
- Seagate Antivirus
- Seagate Surveillance Manager
- WordPress
- Own Cloud
- BitTorrent Sync
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Hardware Section Sponsored by
MVi |
Software Updates
Microsoft provides the Remote Connectivity Analyzer, which can help you test and troubleshoot the connectivity of Exchange servers, Outlook, Lync, OCS, Office 365, and email (POP, IMAP, and STMP). It’s mostly an online tool, a website where you can input server addresses and login credentials in order to run the connectivity tests. It also provides a message header analyzer. On the website you can also download the Microsoft Connectivity Analyzer Tool to run local tests to identify common connectivity issues for Outlook, Lync, and Office 365.
According to a new report issued by the Business Performance Innovation Network, community financial institutions that renegotiate core processing and IT services contracts based on national fair market pricing stand to save an average of $1.2 million over a five-year contract. In the new report, entitled “The Core Way Forward,” respondents identified their top four priorities for the coming 12 months as: growing loan portfolios, improving operating efficiency, managing new regulatory requirements, and adding new technologies and banking processes. The study findings are based, in part, on national data on contract pricing, terms and conditions supplied by Paladin fs.
Jack Henry has launched jhaEnterprise Workflow which the company says is an automated workflow solution that streamlines and standardizes bank-defined business processes involving multiple steps, individuals, groups, departments, and systems. It automatically routes assignments based on established credentials, permission levels, and staff availability while enforcing established approval processes.
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Software Section Sponsored by
Raddon Financial Group (RFG) |
Glory Global Solutions announced TellerInfinity which is their new in-branch transaction system. The company says that their machine can perform many of the transactions that are often conducted by tellers, self-service machines, online and other self-service channels. TellerInfinity is able to perform complex transactions, such as mixed check and cash deposits, exact change provision and “to-the-penny” bill payments.
Wintrust Bank has installed nearly 200 mobile cash access ATMs in the Chicago area and southern Wisconsin. Cardholders can program their withdrawals ahead of time and then obtain cash with a wave of a smartphone over a single-use quick response code displayed on the ATM screen. The machines, made by Diebold, have cut Wintrust's average ATM visit from 40 seconds to just nine seconds.
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ATMs/Kiosks Sponsored by
Heritage Industries |
Visa says its new online payment service, Visa Checkout, replaces their V.me online wallet that was introduced in 2012. The Visa Checkout service allows users to check out in a PayPal-like manner on a number of partner websites. “People aren’t looking for another wallet,” according to a Visa spokesperson. “They just want a simpler way to pay online, particularly on mobile devices, and that’s exactly what we designed Visa Checkout to do.” Visa also made available a Visa Checkout software development kit that enables developers to incorporate the service into apps for iOS and Android-based devices.
In the new IDG Connect, ForeScout Technologies - State of IT Cyber Defense Maturity Report, almost 1600 respondents around the globe said that they have experienced a significant security incident - 39% experienced more than two and 16% experienced five or more. Phishing attacks, compliance policy violations, unsanctioned device and applications use, and unauthorized data access comprise the top issues. The top five areas to which IT security practitioners attributed lower or no confidence ratings centered on making sure remote, external devices and users, as well as virtual machines, accessing the network can be detected, identified and maintained to appropriate security and configuration standards and policies.
Advanced Evasion Techniques (AETs) obfuscate malicious code by breaking it down into smaller pieces that arrive by different paths which then reassemble on an endpoint. Defending against AETs is difficult because many are sophisticated enough to bypass the detection capabilities of many firewalls. Security vendor McAfee (now a part of Intel Security) is offering a free tool that tests for AET resistance. The complimentary tool, dubbed Evader, allows IT Departments to build numerous test scenarios that simulate AETs and then see how those attacks can bypass a firewall.
Many security experts point out that security awareness is not the same as security training when it comes to employees. Security training serves to offer a structured set of rules, while security awareness aims to modify behavior. While security training can be done semi-annually or annually to appease examiners, awareness programs are a continuous process. Some organizations have turned to incentive programs to help combat phishing attempts. These programs allow employees to report suspicious emails, as well as emails that are sent as part of the ongoing awareness training. Monthly and quarterly drawings for gift cards encourage employees to forward suspicious emails to the Help Desk.
Online & Mobile Banking:
Online and Mobile Banking – Improving & Bridging the Digital Channels
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Bluepoint Solutions - http://www.bluepointsolutions.com
Read Andrew Tilbury's comments: http://www.banktt.com/Bluepoint.pdf |
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Javelin Strategy & Research - http://www.javelinresearch.com
Read Mark Schwanhausser's comments: http://www.banktt.com/Javelin.pdf |
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Mercator Advisory Group -http://www.mercatoradsvisorygroup.com
Read Pradeep Moudgal's comments: http://www.banktt.com/Mercator.pdf |
Kabbage and Kiva are two organizations that provide microloans to small businesses online. They and other small lenders have stepped up to help small businesses because many financial institutions view them as too risky and unprofitable. In fact according to the Institute for Local Self Reliance, microloan volume (loans for less than $100,000) fell 33% at U.S. banks from 2000 to 2012 and small business loans dropped 14%. Some observers believe that this situation represents a missed opportunity for community banks.
Online Banking/E-Commerce/Website Design
According to Javelin Strategy and Research, by 2018 138 million adults will access their financial accounts through tablets. They say that tablets are becoming the primary device used for a variety of mobile banking tasks, with about one in three consumers pointing to tablets as the mobile device they primarily use to email their financial institution. The research firm believe that FIs are not well prepared for the tablet boom and that they must strive to provide robust tablet banking apps, especially for the complex Android market.
Debit cards are the least expensive form of payment for merchants, while cash is usually the most expensive, according to the Aite Group. The numbers varied by specialty retailers, quick-service restaurants (QSRs), and convenience stores, but debit was always the most affordable option for merchants. A key reason for debit's relative low expense is its lower interchange rates compared to credit cards as well as the price cap imposed by the Durbin Amendment. The few financial institutions subject to the cap issue approximately two-thirds of the American debit cards.
PingPlotter is a good tool for tracking down network problems. The utility, published by Nessoft, tests connectivity to one or more target hosts on your local network or on the Internet and plots the results. The tool also measures "packet jitter" (the variation in how quickly packets are handled), VoIP Mean Opinion Score or MOS (an estimation of perceived voice quality), and standard deviation of packet transit time. There are three versions: 1) freeware; 2) Standard ($24.95); and 3) Pro ($199.95).
Arbor Networks has released new figures that show that massive DDoS attacks are becoming a regular occurrence. Arbor's numbers drawn from its Atlas monitoring of traffic through 290 global ISPs show a consistent upward trend on such volumetric attacks at every point on the scale in the last year, with a doubling in the number of attacks over 20Gbps compared to 2013. Huge 100Gbps attacks soared to 111 for the first half of 2014. The firm notes that “even organizations with significant amounts of Internet connectivity can now see that capacity exhausted relatively easily by the attacks that are going on out there.”
Call Center IQ is an online community for finding contact center information, discussing ideas, and sharing call center best practices. Call Center & Customer Service Professionals can find call center and customer service information, podcasts, articles, webinars, a conference schedule, and more: http://www.callcenter-iq.com/
