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Your source for the latest technology information of interest to community banks across America.

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September 8, 2014

Complimentary Webinar

The Check is NOT in the mail: Easy to use, cost effective payment collection tools that reduce delinquencies & offer customers multiple payment options

How many times have you heard delinquent customers say, "THE CHECK IS IN THE MAIL!"? If you are interested in learning how they were able to solve this time and money consuming issue you need to attend this informative webinar.


What You Will Learn:

• How any computer with Internet access can be used to accept payments by phone
• Emailing payment receipts to comply with NACHA rules
• Easy reporting tools to reconcile payments
• Charging convenience fees: Are you eligible?
• Easy website and IVR payments for 24/7 payment collection

Who Should Attend: Any community bank looking to reduce delinquent payments.
 

Date: Schedule a 30-minute live demonstration at your convenience!


Costs: Complimentary

To Register: http://www.banktt.com/webinars.htm  
 

Hardware News

The latest trend in mobile devices reveals that tablets are getting smaller, while smartphones are getting larger. Some observers have dubbed this convergence a “phablet.” This device incorporates designs aspects and size from both tablets and smartphones, with a diagonal screen size between five and seven inches. The rise of the phablet could be good news for banks: it could mean the merging of the tablet and smartphone apps which would save in development costs. 

Intel's next-generation chip family, the Core M, will arrive in the real world starting next month as Acer, Asus, Dell, Hewlett-Packard, Lenovo and Toshiba start shipping devices built around the power-efficient processor. The premium chip, which consumes a dramatically low 4.5 watts - less than even new power-efficient light bulbs - is geared for a newer class of hybrid computing devices that can act either like tablets or PCs. Compared with the comparable fourth-generation Core chips, the Intel Core M is 50 percent faster at computing and 40 percent faster at graphics.
 

Hardware Section Sponsored by
MVi

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Software Updates

Zinstall Migration Suite allows you to fairly easily transfer an entire user workspace - including applications, settings, personalization, documents, domain settings, security policies, and data files - from one system to another in a multitude of scenarios. For example, you can migrate from one computer to another, transfer from a physical machine to a virtual machine, perform an in-place upgrade, or simply transfer profiles, settings, and data. The amount of transfer time required depends on a number of factors, such as the amount of information on the source hard disk and the speed of the hard disk itself. In action, the actual migration can take several hours to complete.

Instant Answers by DataRPM lets you connect and combine multiple data sources, including Hadoop, Oracle, MySQL, Salesforce, CSV files and others. The package provides provide a Natural Language Search Interface for "Big Data Discovery." The company says that they allow you to create a fluid "Data Lake" from across all of your different data silos.

Software Section Sponsored by
Raddon Financial Group (RFG)

 

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ATMs/Kiosks

The ATM Industry Association (ATMIA) announced the publication of its international position paper on BitCoin ATMs and BitCoin. The new industry paper argues that BitCoin currency is not a threat to cash, or to established electronic payment methods, but recommends increased support and supervision of BitCoin ATMs to ensure they abide by security best practices. There are currently over 120 BitCoin ATMs installed in a variety of countries.

Last week we discussed the benefits of using the back side of ATM receipts for coupons. Other options for ATM receipts include:

- printing trivia questions and asking customers to post their answers on social media sites

- offering financial tips

- adding an interesting quotation

- providing a recipe or household hint

ATMs/Kiosks Sponsored by
Heritage Industries

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Wireless World


Mercator Advisory Group's most recent Insight Report from the CustomerMonitor Survey Series reveals that 38% of U.S. adults, especially young adults (62%), are interested in wearable technology devices with a mobile interface that enables various activities, which may include making payments or mobile banking. The latest report from the research firm reveals mobile payments is of growing interest and use as 43% of U.S. consumers surveyed have tried mobile payments, up from 31% in 2013. The report concludes that "timely and useful e-coupons, discounts, and loyalty rewards and even e-receipt management stimulates mobile payment use. Consumer enthusiasm for new wearable technology demonstrates that consumers want to use mobile payments but only if it's easy to use and embedded with other relevant functionality." 

According to a survey by the Federal Reserve released in March, the most common use of phone apps is checking bank balances and tracking transactions. Some consumer groups are lauding mobile banking for helping to reduce costly overdraft fees. Because people can now find out their balances with a few taps on their phones, they overdraw their accounts less frequently. Plus consumers are increasingly opting in to automatically receiving alerts to their phones when balances drop below certain levels, which also helps prevent overdrafts.

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Security Section


McAfee Labs revealed that phishing continues to be an effective tactic for infiltrating enterprise networks. Testing business users’ ability to detect online scams, the McAfee Phishing Quiz uncovered that 80% of its participants failed to detect at least one of seven phishing emails. Even more disturbing, their results showed that finance and HR departments performed the worst at detecting fake emails. The Report also revealed that rate of new malware appears to have leveled off at about 700,000 per quarter, and denial of service attacks rose by 4% in the second quarter and remain the most prevalent type of network threat.

Security Products Magazine just announced their New Product of the Year Awards and here are some of the winners:

Access Control
Axis Communications, A1001 Network Door Controller, ASSA ABLOY, IN120 Wi-Fi Lock 

Access Control, Biometrics
FST Biometrics, IMID Digital Doorman 

Accessories, Non-surveillance
LifeSafety Power, FlexPower Helix, HID Global, HDP 5000HD ID Card Printer/Encoder 

Accessories, Power Supplies
Minuteman UPS, EnterprisePlus LCD UPS 

Accessories, Surveillance
Razberi Technologies, Managed ServerSwitch NVR 

Analog to IP Migration
Axis Communications, T8646 

Cameras, Analog
Samsung, 1280H Analog 

Cameras, IP
Axis Communications, P1428-E, Bosch, DINION IP Ultra 8000 MP Samsung, SNB-6010 

Cameras, IP - Thermal
FLIR, Mini-Bullet Thermal

Cameras, IP - WDR
HIKVision, 3MP WDR Fisheye 

Central Station Software
SureView Systems, Immix Central Station 

Cloud Computing, Storage
Quantum Secure, SAFE for Secure Cloud 

Cloud Surveillance
Smartvue, S9M Server, Genetec, Stratocast 

DVR/NVR
Speco Technologies, NSP NVR, Genetec, SV-32 

Edge Devices
Digital Watchdog, MEGApix CAAS 

Mobile Security Apps
S2, Mobile Security Officer 

Near Field Communication Devices
Identiv, Giant NFC Tags 

Outdoor Lighting-based Security Platform
CodeBlue Corporation, ToolVox X3 

Storage Solutions
Pivot3, Virtual Security Console
Video Management Systems
RGB Spectrum, Galileo Salient Systems, Transaction Tracker

Wireless Technologies
Honeywell, LYNX Touch 7000

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Leaders Roundtable

Online & Mobile Banking:

Online and Mobile Banking – Improving & Bridging the Digital Channels

Bluepoint
Bluepoint Solutions - http://www.bluepointsolutions.com
Read Andrew Tilbury's comments:
http://www.banktt.com/Bluepoint.pdf

 

D+H
D+H - http://www.dh.com
Read Tom Berdan's comments:
http://www.banktt.com/D+H.pdf

 

 
IMM - http://www.immonline.com  
Read John Levy's comments:

 

Onbase
Javelin Strategy & Research - http://www.javelinresearch.com
Read Mark Schwanhausser's comments:
http://www.banktt.com/Javelin.pdf

 

Mercator Advisory Group -http://www.mercatoradsvisorygroup.com
Read Pradeep Moudgal's comments:    
http://www.banktt.com/Mercator.pdf

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Technology and Marketing

Some financial institutions head to college campuses every fall to recruit students, but some observers believe that this is a dying practice. That is because they contend that this is too late in the game - banks should concentrate on getting their customers' kids banking prior in high school or even junior high. For example, one community bank offers a "Varsity Checking" account that is geared towards teens aged 12 to 17, and includes a downloadable financial education guide.

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Online Banking/E-Commerce/Website Design


Prepaid card deposits will rise to $168.4 billion by 2015, according to a report from CardHub examining 26 different prepaid card products. The report found the amount of money loaded onto general-purpose reloadable prepaid debit cards nearly tripled between 2008 and 2012 to $76.7 billion. The researchers attributes this growth to two factors:

- the rising cost of traditional banking services

- consumers' dwindling trust in FIs

According to a global survey exploring consumers' payment views from B2B International and Kaspersky Lab, nearly 25 percent of consumers believe the "most secure way to pay" is using any form of electronic money, including Bitcoins and PayPal. The survey found support for digital payment methods was mostly constant across multiple age groups: 24 percent for shoppers between the ages of 16 and 24, 25 percent for shoppers aged 25-34 and those 35-44, and 20 percent for those in the 45-plus age group.

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Internet Access

According to Google, almost 10,000 websites a day are infected with malware that is intended to harm site visitors. Meanwhile, Websense states that 85% of all malicious web content is hosted on legitimate websites that have been compromised. 6Scan focuses its services on smaller organization looking to prevent these issues. They help by automating the detection and remediation of website vulnerabilities and embedded malware. The company says that their solution can automatically remediate the issues that they detect by patching vulnerabilities and remediating malware. 

Cisco's PfR is an advanced, application-driven routing protocol that is designed for hybrid WANs. PfR uses application-level intelligence, such as packet loss, jitter, mean opinion scores (MOS) and other factors to determine the best path across a Wide Area Network. Using PfR, an organization could architect a network with a mix of MPLS, Internet paths, and 3G/4G wireless and route-specific applications down the various paths depending on the importance of the application. However, a fairly small percentage of users that have PfR capable routers actually turn it on due to the fact that it has been difficult to configure. Cisco says that Version 3 of PfR, which was released this summer, solves the complexity problems. Configuration is now done centrally and the PfR policies are pushed out to the branch routers.

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Call Centers

Avaya and HP Enterprise Services announced they have signed a multi-year agreement to offer a combined portfolio of Unified Communications-as-a-Service (UCaaS) and Contact Center-as-a-Service. The companies say that they plan to target businesses of all sizes, and they especially emphasized Avaya’s strong contact center features as a differentiator for this service when delivered in tandem with UCaaS.
 

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