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Your source for the latest technology information of interest to community banks across America. Subscribe to our weekly e-mail newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

April 3, 2017

 


Hardware News

HPE is offering three versions of their SimpliVity 380 converged appliances: five, nine or twelve SSDs of a capacity of 1.9 terabytes each. SimpliVity`s hyperconverged infrastructure appliance, the OmniCube, can replace:

- storage switches

- cloud gateways

- high-availability shared storage

- appliances for backup and deduplication, WAN optimization, and storage caching

The company also offers OmniStack, the software powering the OmniCube, packaged for other vendors` hardware, e.g., Dell PowerEdge, Lenovo System x, and Cisco UCS servers.

The Brother HL-L8260CDW color laser printer is designed for offices and small workgroups that need cost-efficient color printing. It prints up to 33 pages per minute in both color and black and up to 2400 x 600 dpi class resolution, and offers advanced security features that help limit document and device access. A 250-sheet capacity paper tray is adjustable for letter or legal size paper and it prints duplex. It runs around $330. 

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

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Software Updates

AdRem Software states their goal is to make network and systems management affordable for SMBs and easy for larger organizations. They even offer complimentary tools for IT professionals via their NetCrunch Tools 2.0. This toolbox consists of commonly used admin tools: Network Service Scanner, Open TCP Port Scanner, SNMP Scanner, Ping Scanner, DNS Audit, MAC Resolver, Subnet Calculator, Ping, Traceroute, Wake On LAN, DNS Info, and WhoIs.

Live collaboration has been a major focus of Office 2016, which Microsoft released about eighteen months ago. Initially they focused on real-time co-authoring for the desktop version of Word, then expanded those capabilities to PowerPoint. Now Excel has been add to the list, but real-time collaboration requires keeping files in one of Microsoft`s online file storage systems. When using the co-authoring features, users` profile pictures will appear at the top of the ribbon in the Excel window. Clicking on a profile picture will let users jump to where another person is working on the spreadsheet, to view their edits.

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ATMs/Kiosks

The London police are doing their part to battle ATM fraud via their Twitter account - they send out tweets when they discover ATM scams. They are also encouraging all ATM users to cover their hand when entering their PIN to help thwart pinhole security cameras. Meanwhile in New York, police are warning that scammers are installing card-skimming electronics on one machine, then damaging nearby machines to force users to move to the compromised one.

In a related story, FICO reported that the number of compromised card readers at U.S. ATMs, restaurants and merchants that they monitor rose 30 percent between 2015 and 2016. The FICO Card Alert Service, which monitors hundreds of thousands of ATMs and other card readers in the United States, notes that the majority of compromises between 2015 and 2016 — about 60 percent — occurred at non-FI ATMs. The good news is that the average duration of an exploit continued to fall — on average, an ATM or POS device would be compromised for 11 days, compared with 14 days in 2015 and 36 days in 2014.

Aila Technologies has developed a kiosk that scans government-issued IDs, loyalty cards, insurance card, credit cards, student IDs or work IDs. Aila's image-based scanner can capture both IDs and barcodes, in addition to 1D/2D barcodes, QR codes, Digimarc barcodes and more. The iOS-based interactive kiosk is self-contained and users can scan IDs through its integrated scanner technology and the familiar touchscreen interface of an iPad.

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ATMs/Kiosks Sponsored by
Heritage Industries

 


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Wireless World

Targeted towards small-to-midsized organizations, Cisco`s latest line of 802.11ac Wave 2-based wireless products include scalable Aironet wireless access points and a new version of Cisco`s Mobility Express software to manage the whole environment. The networking giant claims that Mobility Express basically includes all the embedded intelligence needed to run and manage SMB wireless environments, and can be configured in less than 10 minutes. On the hardware side, Cisco is offering up Aironet 1815 Series Access Point family for indoor networking; the Aironet 1540 Access Point for outdoor; and a new WLAN controller, the Cisco 3504.

The “quick balance” feature of mobile banking that does not require a login is growing in popularity among many banks, both large and small. Users enjoy the feature: according to the most recent Malauzai Software's Monkey Insights report, mobile bankers will access their mobile and online banking accounts more frequently, even twice as often, if they don`t actually have to complete the login process. They found that quick balance users access their online accounts 36 times per month, while that number falls to 18 times per month for smartphone end users not using quick balance mode.

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Security Section

PacketSled announced the release of its network visibility solution targeted for incident responders. They said that their PacketSled IR platform enables incident and breach response teams to quickly identify attacker activity by monitoring network traffic, enriching threat context, and performing analytics based on advanced protocol analysis gathered from the network. They also said that the sensor technology from their new IR platform can be installed in minutes and there is no need to ship expensive and bulky appliances to engagements.

Kaspersky Security for Virtualization offers anti-malware protection and IDS/IPS for virtual servers and VDI implementations. Certified for use with VMware NSX, Kaspersky says that their Security for Virtualization Agentless delivers advanced security capabilities for virtual machines and virtual networks with little impact on the virtualized platform`s resources. Anti-malware scans and signature and heuristic analyses, as well as network attack blocking functionality, are offloaded to security appliances and delivered to each VM the moment it is powered on.

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Leaders Roundtable

Security:

Battling Security Fatigue – Working Towards Usable Security

 

Easy Solutions - http://www.easysol.net
Read Josh Schleicher's comments:
https://www.banktt.com/EasySolutions.pdf

 

 

Onbase by Hyland Software - http://www.onbase.com
Read Steve Comer's comments:
https://www.banktt.com/OnBase.pdf

 

Millennial Vision - http://www.mviusa.com
Read Scott Cowan's comments:
https://www.banktt.com/MVi.pdf

 

NetWatcher - http://www.netwatcher.com
Read Scott B. Suhy's comments:
https://www.banktt.com/NetWatcher.pdf

 

Network Bix USA
 
Network Box - https://www.networkboxusa.com  
Read Pierluigi Stella's comments:

 

MVi
Nintex - https://www.nintex.com
Read Mike Fitzmaurice's comments:
https://www.banktt.com/Nintex.pdf

 

Security Compliance Associates - http://www.scasecurity.com
Read Jim Brahm's comments:
https://www.banktt.com/SCA.pdf

 

SentinelOne - http://www.sentinelone.com
Read Jeremiah Grossman's comments:
https://www.banktt.com/SentinelOne.pdf

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Technology and Marketing

A signal is an indication of intent or behavior. Examples of activities that produce signals include making a purchase, searching online for information about a financial product, clicking on an ad, applying for a loan, and paying off debt. Deluxe has developed a White Paper on developing a signals-driven approach to marketing: http://deluxe.lookbookhq.com/ms-2017-03-signals-content/MS_LB_WP_20170228_Signals5BP

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Online Banking/E-Commerce/Website Design

B2B invoicing and payments company Viewpost has partnered with Visa to enable digital payments for small and medium businesses. Visa explains how it will work: “With Visa virtual commercial cards, Viewpost`s SMB customers will be able to benefit from Viewpost electronic payment capabilities and use of a secure, one-time Visa virtual account number that includes payment date and amount. Once a virtual card payment is made through Viewpost, the supplier will receive a one-time card number for posting funds to its merchant account." The companies note that any card-issuing bank can support the system.

The 2017 Video Banking Report found that more than 70% of the 282 bank executives surveyed said their video banking service increased the perception that their institution was an innovator. Other findings from the survey include:

  • 64 percent of respondents said video banking has increased customer satisfaction
  • 62 percent said video banking has decreased branch workload
  • 60 percent said video banking has enabled faster customer service

In terms of concerns around deploying video banking, they noted these:

  • security
  • support of a variety of devices and operating systems
  • high-quality video
  • integration into existing workflows and applications
  • document sharing

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Internet Access

RingCentral, a leading provider of enterprise cloud communications and collaboration solutions, unveiled the next-generation of its flagship product RingCentral Office that includes new team messaging, chatbot, AI support, and 40 out-of-the-box integrations. The company claims to be the only cloud provider to combine enterprise-grade telephony, audio conferencing, video, meetings, team messaging and collaboration in a single solution.

As SD-WANs (software defined wide area networks) become more popular, vendors are increasingly adding new features and functionalities. This makes it difficult to choose the best SD-WAN solution for your bank. Plus testing is critical, but what should you test for? According to consulting firm SD-WAN-Experts, here are some areas to consider:

- Path selection

- Scalability

- Failover

- Application performance

- Usability testing

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Call Centers

Amazon recently announced Chime, a cloud-based Unified Communication as a Service (UCaaS) offering, and now they have rolled out Connect, a contact center as a service offering hosted in the Amazon Web Services cloud. Amazon Connect is a completely cloud-based contact center platform that AWS claims can be set up in minutes and customized and used by line of business workers. It can accept incoming and make outgoing calls, including optional toll-free numbers. Customizable features include hours of operation, queues to route calls to specific agents, creation of prompts and analytics to monitor the system. Like other cloud-based contact center offerings, it requires no on-premises hardware and is billed on a pay-as-you-go model instead of a per-seat license.

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