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Your source for the latest technology information of interest to community banks across America. Subscribe to our weekly e-mail newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

August 14, 2017


Hardware News


JPMorgan Pulls Instant-Issue Debit Card Machines out of All Branches

JPMorgan Chase has reportedly canceled a program in which cardholders could replace lost debit cards instantly at their branches. The Wall Street Journal reported the move on the part of JPMorgan is prompted partly by efforts to clamp down on fraud. However, a spokeswoman said there were numerous factors that prompted the move, such as renewed efforts to slash costs, and she also pointed out that fraud issues with debit cards covered less than 1 percent of all consumer fraud.



Intel Shows off New 'Ruler' SSD

Intel wants to transform data center storage with new SSD (solid state drive) form factors. According to Intel, "the new 'ruler' form factor, so-called for its long, skinny shape, shifts storage from the legacy 2.5-inch and 3.5-inch form factors that follow traditional hard disk drives, and the add-in card form factor, which takes advantage of PCIe card slots, and delivers on the promise of non-volatile storage technologies to eliminate constraints on shape and size." Based on the Enterprise & Datacenter Storage Form Factor (EDSFF), it uses Intel's 3D NAND technology to allow 1PB of storage to be fitted into a single 1U server.



Toshiba Announces next Generation Client SSD with 64-Layer 3D Flash Memory

Toshiba America Electronic Components announced the new SG6 series, the latest Toshiba client SSD to feature 64-layer, 3-bit-per-cell TLC (triple-level cell) BiCS FLASH to help deliver better transfer speeds and power efficiency. This family of SSDs is designed for mainstream desktops and notebooks, consumer upgrades, as well as applications needing data security.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

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Software Updates


The 10 Windows Group Policy Settings You Need to Get Right

Configure these 10 group policy settings carefully, and enjoy better Windows security across the office. They are:

1. Rename the Local Administrator Account

2. Disable the Guest Account

3. Disable LM and NTLM v1

4. Disable LM hash storage

5. Minimum password length

6. Maximum password age

7. Event logs

8. Disable anonymous SID enumeration

9. Don't let the anonymous account reside in the everyone group

10. Enable User Account Control



Microsoft Unveils Windows 10 Pro for Workstations to Support Server-Grade PC Hardware

The high-end edition of Windows 10 Pro will offer unique features that could make it a better fit for compute-intensive and mission critical workloads. One of the core features is the resilient file system (ReFS). "ReFS is designed to be resilient to data corruption, optimized for handling large data volumes, auto-correcting and more. It protects your data with integrity streams on your mirrored storage spaces," said Microsoft.



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ATMIA Publishes Industry Blueprint for next Generation ATMs

ATMIA published an industry blueprint for next generation ATMs. It was signed off by an international Consortium of ATM deployers, vendors, suppliers and service-providers.



NCR to Commence First Windows 10 IoT Enterprise Deployment for ATMs

NCR Corporation announced the deployment of Microsoft’s Windows 10 Internet of Things (IoT) Enterprise software with a leading European financial institution.



There Are as Many as 500,000 U.S. ATMs Now, Says ATMIA

The estimated number of U.S. ATMs - including those deployed by financial institutions and independent operators, and branded machines - increased 10.5% to at least 475,000 and as many as 500,000, according to the ATM Industry Association.



ATMs/Kiosks Sponsored by
Heritage Industries


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Wireless World


Mitek’s Mobile Verify Now Has NFC Capabilities, an Additional Authentication Factor

Mitek announced the addition of near-field communication (NFC) capability to its Mobile Verify solution. By adding NFC, Mobile Verify can now read the biometric data embedded on RFID chips, delivering definitive authentication assurance simply by touching the document to the smartphone.



LISNR Introduces Sound-Based Payment Method

LISNR says it has finally cracked payment by sound and, by the end of this year, pay-by-sound may be coming to a store near you — no POS terminal upgrade required.



Rising Cashless Payments

Evidence is emerging that efforts to convince more consumers to use contactless payments instead of cash for low-value transactions may be having an impact, at least in countries other than the United States for now.



What’s Driving the Return of QR?

With EMVCo releasing QR code payment specifications, Mastercard and Visa are exploring the method for merchant payments, and popular P2P apps like Venmo are using the technology. So it seems like the barcode-based system is resurfacing. Consumers, meanwhile, seem to appreciate the simplicity of the QR code, as the popularity of certain retail payment apps like Starbucks mobile suggests.



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Security Section


67% of Malware Attacks Came via Phishing in Second Quarter

During the second quarter, cyberattacks soared 24% worldwide with phishing attacks playing a large role and Adobe Flash one of the favorite attack targets. Organizations hit with malware during the second quarter had it delivered via phishing attacks in 67% of the cases, according to a Global Threat Intelligence Center report released by NTT Security.



Darktrace Releases Version 3 of Its AI Cyber Defense Solution

Darktrace announced the launch of Version 3 (v3) of its Enterprise Immune System. This major upgrade of Darktrace’s flagship cyber defense platform focuses on ease-of-use for new security analysts while aiming to push the upper limits of AI for expert analysts.



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Leaders Roundtable

Online and Mobile Banking:

Removing Friction from the Digital Experience


IMM -  
Read Michael Ball's comments:


Javelin Strategy & Research -
Read Mark Schwanhausser's comments:


Kony -
Read Antonio Sanchez's comments:


StrategyCorps -
Read Dave DeFazio's comments:


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Technology and Marketing


How Universal Bankers Meet Universal Customer Needs

The universal banker model promises to elevate the overall branch visitor experience by way of a hybrid teller/banker role that incorporates educational, sales and marketing expertise. This reduces or eliminates visitor hand-offs and often allows for flexible and extended schedules. In this model, universal bankers can:

  • Freely roam the branches (often in open, inviting and newly reconfigured spaces)
  • Listen more actively
  • Educate and advise branch visitors, or
  • Act as a conduit for more advanced subject matter expertise



The Marketing That Millennials Want to See from Brands

Since the results of the Millennial’s Choice survey revealed which brands are firm favorites among Millennials, the article pinpoints how these brands have marketed themselves well and what others must offer to get in with this crowd.



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Online Banking/E-Commerce/Website Design


Credit Cards Still Have Too Many Fees

The average credit card has six attached fees, despite the increasing consumer preference for no fees at all. This is according to a study by conducted by Harris Poll, which surveyed 100 general-purpose credit cards. These cards charge a combined 591 fees, with the most common being late payment and cash advance fees (99 and 98 cards charge for these, respectively).



Oracle Unveils New Global Payments Solution for FIs

Oracle has unveiled its brand new development, Oracle Banking Payments. The product has been built from the ground up, leverages ISO 20022 and supports global and local payment standards (SEPA, Swift 2017, Fedwire, US ACH and Swift’s gpi).



HoneyDue Tackles Major PFM Challenge: Collaborative Spending

HoneyDue (formerly WalletIQ), uses Yodlee (probably) to aggregate transaction accounts across multiple FIs into one mobile app. Then it provides tools to make it easy to annotate expenses and communicate with each other about what they were. They author contends that collaborative spending tools are an attractive account management option that absolutely should be offered by every FI, card issuer and PFM provider.



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Internet Access


The New Branch Office SD-WAN Model

As SD-WAN services mature, it’s proving to be a very interesting time to build branch office networks. The challenge is that it is a fragmented environment. Each layer of the stack - circuits, SD-WAN service, security services and monitoring tools - can be highly optimized using best of breed tools, but with very little overlap between them. Innovative service providers will use these tools to provide a cohesive service to the enterprise, swapping out components as materially better options become available. The well-optimized solutions can deliver a real competitive advantage to the enterprise in terms of cost, performance and operational insights - and it looks like there is even more to come.



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Call Centers


What Makes a Great Chatbot? Laser Focus on Users

Chatbots are all the rage right now but they’re virtually useless unless enterprises nail the customer experience. The best chatbots can be continuously improved by line-of-business employees. This article discusses how to ensure your chatbot initiative pays off.



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