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Your source for the latest technology information of interest to community banks across America. Subscribe to our weekly e-mail newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

March 20, 2017


Hardware News

In a move that could pose a potential challenge to Intel's dominance of the server market, Microsoft has been testing its Windows Server OS on ARM-based servers made by Qualcomm and Cavium. While more than nine out of 10 of the world's smartphones run on ARM-based processors, they have failed to make a significant impact on the datacenter market despite ARM-based servers being available for more than five years. A Microsoft spokesperson noted that "the high Instruction per Cycle (IPC) counts, high core and thread counts, the connectivity options and the integration that we see across the ARM ecosystem are very exciting and continue to improve." No word on if the software giant will be making a version of Windows Server that runs on ARM-based processors available externally.

ioSafe claims that their new ioSafe Server 5 is the industry`s first fire and waterproof server designed to eliminate data loss and minimize downtime by protecting data in real time and delivering instant disaster recovery with zero recovery point. The Server 5 protects data from fire up to 1550°F for 30 minutes and from floods up to a 10- foot depth for 3 days. Designed to run either Windows Server 2012 or Linux and equipped with an Intel Xeon processor, 16 - 128GB of DDR4 RAM, dual 10 Gigabit Ethernet adapters for increased bandwidth and automatic failover and capacities between 5 - 40TB, Server 5 replicates data either to the ioSafe Cloud, a secondary location or device, or a third-party service. 


Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

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Software Updates

Larger banks can afford Single Sign On (SSO) platforms that come with technical support, maintenance, reporting, Active Directory integration, etc., but smaller banks may not be able to afford such solutions. For them, a free option might be better than not having any method for identity management. LastPass is one option that offers a way to recustomer passwords for many sites, and is well suited for smaller organizations that can't setup true SSO.

Preempt Inspector, a complimentary tool, combines password hashes from major breaches with a dictionary of compromised credentials and weak passwords to assess an organization`s password health and provide recommendations to reduce credential-based attacks. Preempt notes that employees routinely place enterprise security at risk by using passwords which are remarkably similar to those in their personal accounts, such as social media, banking, or other customerships. They point out that scammers know this, and often use that as an opportunity to try to decipher passwords for their other accounts. They say that Preempt Inspector helps ensure your bank isn`t at risk because of another company`s breach.


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According to a new report from ATM Marketplace and software provider Auriga, ATM users are looking for more functionality from their ATMs. The survey of more than 1,000 ATM end-users in the United States and the United Kingdom found that 63% of respondents used one ATM at least monthly. Here is what they are looking for in their ATM experience:

- 70% cash in denominations other than just $20 bills

- 39% real time transactions

- 34% biometric identification to replace PINs

- 32% check cashing

RBR`s new study, “Teller Automation and Branch Transformation 2017,” has found that the number of teller assist units (TAUs) deployed across 26 key markets reached 186,500 at the end of 2016 – despite increased cost pressures and falling branch numbers in many established markets, this still represented a modest increase on the previous year. Furthermore, RBR forecasts the number of TAUs deployed globally will continue to rise for at least the next five years. Daniel Dawson, who led RBR`s study, commented: “Banks continue to value the importance of teller assist units when formulating their branch transformation strategies, as such machines, particularly recyclers, prove to be hugely successful in improving overall efficiency when dealing with cash handling in branches”.

KioCall is a new video conferencing product specifically for use on kiosks running KioWare for Windows & KioWare for Android. With the addition of the KioCall video conferencing app, you can now configure your kiosk deployment to include a call button, setting the kiosk to call a preset destination (kiosk or PC). The software allows you to set a custom start page, attract screen, and allowed/restricted list to start, with hundreds of other options, functions, and capabilities for more complex deployments.


ATMs/Kiosks Sponsored by
Heritage Industries


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Wireless World

Most people think of apps as consumer facing, but IBM's MobileFirst for iOS app suite is designed specifically for FI employees in different sectors such as retail, corporate, private, etc. Big Blue partnered with Apple to develop the suite. Currently Santander is rolling out two IBM-backed iOS apps for the back office: Achievement Overview and Easy Risk. The Achievement Overview app is designed to help managers track their employees' cross- and up-selling efforts, while Easy Risk will permit managers to access risk policies and industry trends and reports.

The Contactless Companion Platform will launch its official pilot in countries across North America, Europe and Africa next month. The CCP is built on the premise that Near Field Communication technology for contactless payments could be used to treat wearables as stored-value containers managed by an app. The platform would provide access to a small amount of money and for a limited time period. They note that with CCP in place, you can make contactless payments via any enabled device of your choice, whether it is a smart card, wristband, key fob, watch or smart ring. It supports both Apple and Android smartphones, and can be deactivated if the wearable is lost.


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Security Section

1E`s Tachyon platform allows IT Departments to interact live with each of their endpoints as if they were at every device, and schedule instructions to enable automation. The company claims that Tachyon is the fastest and most scalable Endpoint Detection and Response (EDR) platform, enabling IT teams to interact with as many endpoints as needed, running multiple operating systems. It features a library of instructions that can be directed to endpoints to ask questions and take actions.

Pwnie Express is adding a Device Risk Scorecard to their Pulse service that assesses potential vulnerabilities that its sensors detect in customers` networks and issues a grade in each of four categories. This Device Risk Scorecard points out problems, prioritizes them by urgency and tells how to fix them. The scorecard looks at input from wired and wireless devices, including Bluetooth. It will also point out which section of the SANS Common Criteria, NIST, Sarbanes-Oxley, PCI and HIPAA requirements are violated.


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Leaders Roundtable


Battling Security Fatigue – Working Towards Usable Security


Easy Solutions -
Read Josh Schleicher's comments:



Onbase by Hyland Software -
Read Steve Comer's comments:


Millennial Vision -
Read Scott Cowan's comments:


NetWatcher -
Read Scott B. Suhy's comments:


Network Bix USA
Network Box -  
Read Pierluigi Stella's comments:


Nintex -
Read Mike Fitzmaurice's comments:


Security Compliance Associates -
Read Jim Brahm's comments:


SentinelOne -
Read Jeremiah Grossman's comments:


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Technology and Marketing

Google believes that marketers must have a strategy for understanding and meeting consumers' needs in so-called "micro-moments." Micro-moments occur when people reflexively turn to a device — increasingly a smartphone — to act on a need to learn something, do something, discover something, watch something, or buy something. For example, banks might use micro-moments to extend mortgage-related offers to customers whose digital trail reveals they have been on real estate websites or viewing and making home improvement posts.


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Online Banking/E-Commerce/Website Design

Google announced the ability for users to pay each other from their Android Gmail apps which some people see as a threat to PayPal. However, Google's previous payment initiatives, such as its “Hands Free” payment initiative, did not even come close to duplicating PayPal`s success on any level: adoption (nearly 200 million active customer accounts), transaction volume, or brand loyalty. Yet some observers think that Google Wallet may be able to take on PayPal/Venmo, Square, Zelle, and et. al., particularly due to the fact that they more than 1 billion Gmail users which should help with adoption of their P2P offering and Wallet.

According to Javelin Strategy & Research's recent "Navigating Prepaid Card Waters: Finding Opportunities in a Sea of Challenges" report, the notion that prepaid cardholders generally have only prepaid cards or fewer payment alternatives is a myth. More than nine in 10 prepaid cardholders have an alternative card type (debit or credit) at their disposal. Almost three-quarters (73%) of prepaid card owners have both a debit and a credit card, leaving 7% who only own a prepaid card. The study also found that in general, men have significantly higher levels of prepaid card ownership than women especially among Millennials. However, Michael Moeser, Javelin's Director of Payments, notes that "the ease of customer acquisition has created a product with high customer churn and low issuer loyalty: Prepaid card lifespans are often measured in months, compared to credit cards and bank accounts, which are measured in years."


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Internet Access

TLS/SSL inspection solutions sit between clients and servers and intercept all encrypted traffic going in and out of the network, decrypt the traffic, inspect the contents, re-encrypt the traffic, and forward the stream to the intended destination. These tools, from vendors like Blue Coat, Cisco, Arbor Networks, Check Point, Symantec, F5 Networks, Fortinet, and many others, allow IT Departments to inspect what may be hiding within legitimate traffic. However CERT is warning that many of these inspection products frequently make poor security decisions, such as improperly verifying the server's certificate chain before re-encrypting and forwarding traffic, so clients don't know if they connected to the legitimate server. Some security experts recommend these two steps to help minimize these potential issues:

- contact the vendors of SSL inspection software to have them confirm the proper configuration options and behaviors

- use to verify whether the HTTPS inspection products are properly verifying certificate chains

Video conferencing proponents contend that it doesn`t have to be expensive - there are entry-level options as well as expensive premium options. Small to mid-sized banks many want to look at using tools such as, Fuze, Skype and Adobe Connect. Advantages of video conferencing include improved communication between teams and management; faster decision making; and reduced travel costs.


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Call Centers

Capital One is piloting a natural language SMS chatbot that uses artificial intelligence to respond to customer questions on account balances, recent transactions, card bill due dates, credit limits, routing numbers, etc. However, what makes it unique is that it even supports emojis, e.g., customers can use an emoji such as a bag of money to obtain a quick summary of their accounts. Meanwhile Eva (Electronic Virtual Assistant) is a successful bot launched by India's HDFC Bank - they claim that Eva can answer millions of questions across multiple channels.


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