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Your source for the latest technology information of interest to community banks across America. Subscribe to our weekly e-mail newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

September 11, 2017


Hardware News


The Tiny Windows 10 PC That Will Fit in Your Pocket

The Sirius A runs the full desktop version of Windows 10 and can be hooked up to a monitor, mouse and keyboard to be used as a PC. When not plugged in, the mini-PC also includes a six-inch touchscreen, 1080p display for use on the move, with a 3,000mAH battery that maker Ockel Computers promises supports up to three hours of 'casual use'.



Intel, Seagate Continue Push for Increased Enterprise SSD Capacity

Seagate recently showed off some new products in its Nytro line with 3D NAND, raising capacity four-fold, and also displayed a PCI Express-based card with 64TB capacity. Meanwhile Intel's “Ruler” is exactly 1U tall, so you can fit a bunch of them into a storage rack side by side for some very dense storage capacity. However, it’s just a prototype.



How Intel Core Chips Could Take over Two-Factor Authentication from Your Phone

Password manager Dashlane is one of the first consumer-facing companies to take advantage of a little-known feature within Intel’s 8th-generation Core chips that could become much more popular: enabling two-factor authentication with just your PC, and not your phone. What’s known as Universal Second Factor (U2F) authentication lives within the 8th-generation Core architecture. Intel’s 8th-gen Core architecture and its associated software cut out the need for a phone, simply requiring you to click a software “button” to authenticate the 2FA transaction. 



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

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Software Updates


Windows 10 Gets Better Security Following Windows Defender ATP Update

Microsoft is attempting to bolster its claim that Windows 10 is the most secure version of Windows yet by introducing a slew of new features to Windows Defender ATP. The threat detection and protection suite is available to users of the Enterprise, Pro and Education editions of Windows 10, and bundles together a range of different security-oriented services, including Defender Application Guard, Windows Defender Device Guard, and Windows Defender Antivirus.



Lexmark Introduces Smart Document Capture for Banking

Lexmark International announced the availability of Lexmark Smart Document Capture for Banking, a solution platform that aims to streamline paper-based processes within the branch, helping FIs improve service, accuracy and compliance. Lexmark says that the new software helps branch staff automate document processing directly from the Lexmark smart multifunction printer (MFP).



3 VMware Products That Use AI to Power Their Feature Set

During a breakout session at the 2017 VMworld conference, VMWare representatives spoke about the real definition of artificial intelligence and how the company is using it. They gave three specific examples of AI in action across the portfolio of VMware products.

1. vRealize Log Insight
2. AppDefense
3. Skyline



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3 Tenets of ATM Availability

From a business perspective, producing the optimal customer experience, at an acceptable cost and while maximizing revenue, requires a three-pronged approach. This article covers the three tenets of availability in the connected economy.



ATM Innovation for Emergency Assistance and Merchant Rebates

Mastercard Cash Pick-Up runs on the company’s In Control for Commercial Payments system and leverages a patented process using virtual card numbers to securely execute cardless transactions. With Mastercard Cash Pick-Up, a FI can help an individual or company send money to anyone with a valid mobile phone number. The Mastercard vision for Cash Pick-Up includes:

- Replacing lost or stolen wallets with instant cash
- Providing 24/7 emergency relief to those in need
- Sending funds or payments to the un- or underbanked
- Offering faster payments on rebates and rewards



ATMs/Kiosks Sponsored by
Heritage Industries


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Wireless World


eMarketer Releases Latest Estimates for US Proximity Mobile Payments

Over the past few years, the use of mobile devices for financial activities has expanded from simply checking an account balance to include other types of transactions, such as proximity payments and peer-to-peer (P2P) fund transfers. eMarketer estimates the value of US proximity mobile payment transactions will total $49.29 billion in 2017, up 78.1% from last year. Also, the average annual spend per proximity mobile payment user in the US will reach $1,026 in 2017, surpassing $1,000 for the first time.



USA Mobile Wallet Adoption Is Growing, but Slowly

Mobile wallet usage is increasing across the globe, but for countries with more fleshed-out credit card networks, that growth is still slow. This is according to the second part of the Global Consumer Survey: Consumer Trust and Security Perceptions report conducted by ACI Worldwide and the Aite Group. The study of 6,035 consumers around the world saw a rise of mobile wallet consumer use in 2016.



Improve Banking in Mobile Channels, Listen and Embrace New Tech

These days, simply offering mobile banking is not enough. Unless it’s easy and convenient to use, consumers won’t download an app or use your mobile website. Research reveals that 84% of financial institutions rate their current mobile experience a seven or higher on a 10-point scale, many are flattering themselves. FIs must create mobile interfaces that provide immediate, painless access to everyday tasks and information. More specifically, making payment options, comprehensive loan information, account balances and branch location information easily accessible within the mobile app’s home screen will have a significant impact.



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Security Section


Chip-Enabled Merchants Up; Counterfeit Fraud Down

The transition to chip card technology in the U.S. continues to advance for both cardholders and merchants. As of the end of June 2017, 2.3 million U.S. merchant locations, 50 percent of storefronts, are chip enabled. And with more than 449 million Visa chip cards in the country, representing 62 percent of Visa cards, counterfeit fraud has continued to decline — 58 percent at chip-enabled merchants in March 2017 when compared to March 2016.



If Blockchain Is the Answer, What Is the Security Question?

Blockchain technology has made its way into a wide range of business environments, solving problems from securing land registry records to ensuring that music royalties are paid fairly. To the casual observer, this technology enhances any business relationship, especially when parties are distributed or distrustful. However, like QR codes in the '00s or, more recently, big data, blockchains are appearing a little too frequently and sometimes with dubious business benefits. The article considers the most talked about capabilities of blockchains and examine the reality behind the claims.



FFIEC Intros Industry Outreach Website

The Federal Financial Institutions Examination Council has launched an industry outreach website to share information about financial institution supervision with FIs, regulators, the public and other stakeholders.



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Leaders Roundtable

Online and Mobile Banking:

Removing Friction from the Digital Experience


IMM -  
Read Michael Ball's comments:


Javelin Strategy & Research -
Read Mark Schwanhausser's comments:


Kony -
Read Antonio Sanchez's comments:


StrategyCorps -
Read Dave DeFazio's comments:


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Technology and Marketing


Adding a New Authorized Card User - a Win-Win Scenario

With near-zero additional credit risk, most of the new interchange and potential revolving revenues will go right to the bottom.



Merchandising Is Essential to a Profitable Branch

When used strategically, a branch merchandising program can establish a powerful, personal, and long-lasting relationship. In best practices, merchandising can be one of the most powerful marketing tools, one that communicates with customers in a multi-sensory way. The more you can reach people through sight, sound, touch and interactivity, the more relevant you become, resulting in the opportunity to establish a strong emotional connection with your branch visitors.



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Online Banking/E-Commerce/Website Design


Zelle Is Launching a Standalone App

Zelle, a P2P service, will launch its standalone app to take on competitors like Venmo and Square Cash. While the Zelle app won’t have social components like a share feed, comments, or a Like button, the company says it’s targeted toward users who value instantaneous transactions. 



How Mastercard Is Preparing for Contextual Commerce

Mastercard's Ed McLaughlin foresees a future of frictionless commerce in which cars pay for gas and parking, video game systems order more games and printers order paper and ink. As he sees it, everyday devices equipped with sensors will increasingly make payments based on their surroundings.



Federal Reserve Outlines next Steps for Payment System Improvement

The Federal Reserve has published "Strategies for Improving the U.S. Payment System: Federal Reserve Next Steps in the Payments Improvement Journey," a paper identifying updated tactics it will pursue to help improve the speed, safety and efficiency of the U.S. payment system.


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Internet Access


Four Ways Unified Communications Can Boost Business

With UC tools such as high-definition video conferencing, mobile messaging and presence technology, banks now can personalize their relationships with customers and connect with them on platforms of their choosing, whether online, mobile, on the phone or in person. 



Application Layer DDoS Attacks Rising

DDoS attacks that target the application layer tend to be smaller and can go unnoticed until it’s too late. These types of attacks are often referred to as “slow-rate” or “low and slow” attacks, meaning they target applications in a way that they look like actual requests from users until they become overburdened and can no longer respond. Application layer attacks, or layer 7 attacks as they are often called, are typically part of a multi-vector DDoS attack target not only applications, but also the network and bandwidth.



Comcast Is the Fastest Broadband ISP, and T-Mobile Is the Fastest Wireless Carrier, Ookla Says

Comcast is the fastest broadband ISP in the United States, according to Ookla, the developer behind the popular website. Ookla also named T-Mobile as the fastest wireless carrier in the U.S.



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Call Centers


6 Examples of Wow-Worthy Social Media Service

Dan Gingiss, author of Winning at Social Customer Care, talks about what it takes to deliver outstanding social media customer service.



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