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Your source for the latest technology information of interest to community banks across America. Subscribe to our weekly e-mail newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

April 16, 2018


Hardware News


AMD Issues Chip Patches for Spectre Flaw

Chipmaker AMD issued updates to combat a variant of the Spectre flaw, which makes computer processors vulnerable to attacks that could reveal sensitive information like passwords. For Microsoft Windows users, AMD said a combination of processor microcode updates and a fully up-to-date version of the operating system would mitigate Variant 2 of the Spectre flaw.



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Millennial Vision, Inc. (MVi)

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Software Updates


Windows Admin Center Lets Users Manage Windows Servers and Windows 10 Machines from the Browser

Microsoft has announced the general release of the complimentary Windows Admin Center (WAC), a browser-based IT administration console designed to manage Windows servers and workstations. The WAC is not designed to completely replace the Microsoft Management Console or the Remote Server Administration Tools: Both have features that aren't included in the WAC. You will still have to use those other tools to manage things like DHCP, Active Directory, DNS, and IIS.



Report: AI Assistants and Chatbots Gain Traction in the Enterprise

Despite concerns over data privacy and immature technology, AI assistants and chatbots are gaining a foothold among businesses, according to a report from IT professional network Spiceworks. AI assistants and chatbots are used in a variety of ways, the most common of which is voice-to-text dictation (cited by 46% of survey respondents), while 26% have used them to support team collaboration tasks and 24% deploy them for employee calendar management. Other use cases include email management (14%), customer service (14%), IT help desk management (13%) and data analysis (10%).



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Nearly All US ATMs Now EMV-Capable

The vast majority (91 percent) of U.S. ATMs are now EMV-capable, and fully 86 percent accept chip-on-chip transactions, according to new research from the ATM Industry Association. This represents significant improvement from an estimated 19 percent at the beginning of 2016, and 58 percent at the beginning of 2017. At 10 and 11 percent, respectively, problems with EMV cards and EMV readers were lingering issues. However, previous issues with misrouted transactions seem to have mostly subsided.



ATMs/Kiosks Sponsored by
Heritage Industries


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Wireless World


Entersekt Launches Servicing Platform for Mobile Banking App Development

Entersekt has launched Connekt which is a digital commerce enablement product. The company says that Connekt is a secure service platform and a menu of on-the-go digital payments functionality and third-party products, including tokenization and HCE wallets for tap to pay, QR-based scan to pay, and 3-D Secure 1.0 and 2.0.



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Security Section


Fighting Fraud by Finding Good Transactions

EMV has done an awful lot to slam the door shut on card-present fraud. According to Visa, counterfeit fraud at U.S. chip-enabled merchants was down 66 percent in June of 2017 compared to June of 2015. However, CNP fraud is now 81 percent more likely to occur than point-of-sale (POS) fraud. Some observers say that the challenge is in the “yellow lights” — when a transaction isn’t clearly fraud but some details are unusual. A smart system specializes in those yellow light reviews.



How to Protect Your Network from PowerShell Exploits

PowerShell has deep roots in the DOS command line that came with the first IBM PCs back in the 1980s and the .NET universe. It is now the default command shell that is packaged in the current Windows 10 version. This article shows you how attackers can leverage this language.



FFIEC Addresses Potential Role of Cyberinsurance in FIs' Risk Mitigation Programs

Members of the Federal Financial Institutions Examination Council have issued a joint statement regarding matters that FIs should consider in determining whether to include cyberinsurance as a component of their risk management program. Cyberinsurance is not required by the FFIEC, but a press release from the council said that the shifting cyber threat landscape might prompt FIs to consider adding it to their risk management programs.



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Technology and Marketing


'I’ll Be Interested If You’ll Be Interesting'

This article asks the question: "As an industry, are we interesting?" We have an expensive branch distribution network that sees less and less foot traffic each year. What can we do to create interest—along with more involving and compelling interactions from consumers?



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Online Banking/E-Commerce/Website Design


A Fitness Tracker for Daily Spending

A new app from Australia's UBank offers a fresh twist in the PFM space, providing users with a single daily number of their free-to-spend cash, updated in real-time. Inspired by the simplicity and functionality of fitness trackers, Free2Spend aims to streamline budget management one day at a time, with one number to help users stay on track in the simplest way possible.



Credit Card Signatures Are About to Become Extinct

The signature, a centuries-old way of verifying identity, is rapidly going extinct. Target plans to eliminate them this month. Walmart considers signatures “worthless” and has already stopped recording them on most transactions. American Express is dropping its signature requirement globally, on all of its cards. Mastercard is ending the requirement only in the US and Canada. Discover’s change applies in those countries plus Mexico and the Caribbean. Visa is making signatures optional in all of North America, but only for retailers with payment systems that read chip cards.



PayPal Is Starting to Offer More Traditional Banking Services like Debit Cards and Depositing Checks

PayPal is looking to expand into something closer to a FI. It’s beginning to roll out more traditional banking services to customers, including ATM-compatible debit cards, the direct deposit of paychecks, and FDIC insurance.



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Internet Access


What Is Hybrid Cloud Really, and What's the Best Strategy?

The definition of hybrid cloud varies depending on who you ask, but it always involves using both private and public clouds, and you need a strategy. Increasingly, it’s about moving workloads seamlessly between public and private cloud platforms and creating a consistent architecture across both environments. Some vendors are promising these capabilities soon, while others are already starting to deliver.



On-Premise Security Tools Struggle to Survive in the Cloud

Security in the cloud was a challenge for 97% of respondents in a new global survey by Sumo Logic, entitled 2018 Global Security Trends in the Cloud. Most report a lack of tools, cross-functional collaboration, and resources to gain insight into enterprise security. Nearly all (93%) respondents have issues using security tools in the cloud. About half (49%) say existing tools aren't effective in their cloud environments, stating too many tools makes it hard to know what to prioritize. Forty-five percent say they can't investigate threats in a timely manner because of poor integration.



Understanding Virtual Private Networks [And Why VPNs Are Important to SD-WAN]

Internet-based virtual private networks rose to popularity in the 1990s by providing cost effective connections securely across an insecure Internet, and along the way VPNs have provided the impetus for today’s SD-WAN technology. This article provides an in-depth look at various VPN configurations and shows why SD-WAN should be thought of as the next major evolutionary step for the technology.



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Call Centers


Putting Abandonment in Perspective

The usual assumptions are: a) there must be industry standards for abandonment; and b) abandonment is a good indicator of contact center performance. But neither is true. For one thing, abandonment is tough to forecast accurately, at least on a consistent basis. To do so would require predicting the impact of the seven factors of caller tolerance. But because the conditions that drive them are constantly changing, there are an almost unlimited number of variables that can have an impact on abandonment.



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