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Your source for the latest technology information of interest to community banks across America. Subscribe to our weekly e-mail newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

April 30, 2018

 


Hardware News

 

March Networks Intros New Cameras

March Networks has introduced the CA2 Series HD analog cameras that incorporate infrared micro-LEDs to help provide high-quality image capture in all lighting conditions, and even in total darkness. The cameras feature a vandal-resistant, IP66-rated aluminum housing, making them well suited for both indoor and outdoor applications, plus the cameras allow 1080p video capture using existing coaxial cable, avoiding the cost and disruption typically required to upgrade to Cat5/6.

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Cisco Adds New Switches

Cisco just fortified its storage family with two new 32G Fibre Channel switches. The new switches, the 48-Port MDS 9148T and 96-Port MDS 9396T, feature a technology called Auto Zone that automatically detects any new storage servers or devices that log into a SAN and automatically zones them without having to do manual configuration. The idea is to eliminate the cycles spent in provisioning new devices and avert errors that typically occur when manually configuring complex zones.

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

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Software Updates

 

Microsoft Outlook Rolling out End-to-End Encryption to Protect Business Email

Microsoft is rolling out a series of new security measures in their email program Outlook, including end-to-end encryption. Users will now be able to turn on a feature that will send messages through a secure connection. Users without an account can download files or messages using a passcode.

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Hyperconvergence Breathes New Life into Desktop Virtualization

Some analysts contend that a relatively new framework called hyperconvergence, which combines compute, storage and networking in a single data center appliance, could breathe new life into virtual desktop infrastructure (VDI) by reducing the cost and complexity associated with a VDI rollout. Hyperconverged infrastructure (HCI) combines hypervisor, compute, storage and networking in modular building blocks. HCI can also include backup, replication, cloud gateway, caching, WAN optimization and real-time deduplication.

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ATMs/Kiosks

 

KICTeam Expands Line of ATM Cleaning Products

KICTeam has expanded its line of cleaning products designed to help reduce the time and cost of servicing ATMs. The new line — featuring Waffletechnology products and MiracleMagic solutions — responds to reports of ATM technicians using rags and household cleaners, a technique that didn't clean the machines well and left many areas with built-up dirt.

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Physical Cash Retains Its Popularity in Face of Electronic Onslaught

A new survey of 47 countries conducted by G4S reveals that demand for cash continues to rise globally, despite the increase in electronic payment options, including mobile in recent years. While contactless payments and e-commerce growth continues unabated, the G4S report highlight the enduring stickiness of notes and coins in the global economy, with cash in circulation relative to GDP increasing to 9.6% across all continents, up from 8.1% in 2011.

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ATMs/Kiosks Sponsored by
Heritage Industries

 


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Wireless World

 

Javelin Strategy & Research Announces Mobile P2P App Awards

110 million (44%) consumers made a digital P2P transaction in 2017. This figure is expected to rise to 173 million by 2022 – a whopping 50% expansion in consumer penetration. Driving this explosive growth has been mobile P2P, which has grown at more than twice the annual rate of the overall P2P market and is now almost as large as the online segment. Venmo was the overall winner of Javelin’s 2018 P2P Mobile App scorecard. Venmo led the pack winning in three out of the six categories evaluated – ease of use, account opening, and people & social. PayPal was a leader in money movement and security empowerment (tie) categories and Google Pay Send was a leader in customer service and security empowerment categories (tie).

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Security Section

 

Modern Security Threats Are 'Less About the Techniques'

Today's attack surface is broader, more open, and demands a proactive approach to security, according to former RSA chairman Art Coviello. With a larger attack surface, organizations also have to do a better job of incident detection, response, and recovery, notes Coviello in this interview.

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RSA Roundup: 5 Security Vendors CISOs Need to Be Aware Of

Here are five companies (in alphabetical order) that cybersecurity professionals should consider in their quest to keep their organizations secure: 1) Balbix; 2) Corelight; 3) Cyberthreat Alliance; 4) Pluribus Networks; and 5) Varonis, according this article's author.

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Technology and Marketing

 

Branch Transformation Considerations

The author concludes that the key to a successful branch implementation is not to put all kinds of new cutting-edge technologies in visitors' faces, but rather to get all the technology out of the way. He goes on to discuss the benefits of an omnichannel strategy and successful branch transformation techniques.

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Online Banking/E-Commerce/Website Design

 

2018 Trends in Video Banking

This third annual report highlights video banking trends and provides insights and recommendations to organizations evaluating and executing a video banking opportunity.

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Why Digital-Only Banking Consumers Are the Least Satisfied

FIs are starting to use artificial intelligence and predictive analytics to show they know you, but it remains a challenge for various reasons, including security. Still, there is an expectation from consumers that their FI should know them given the amount of information they provide. People judge their FI not against other FIs but across their entire digital universe. Netflix makes great recommendations, Amazon knows what you need, but your FI is still sending you advertisements for a credit card you have had for a year.

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Shiny New Button May Help Visa, Mastercard and AmEx Fight PayPal

Visa and Mastercard, the world’s largest card networks, told an industry conference they will combine their Visa Checkout and Masterpass payment options into a single button. American Express and Discover said their firms also will join the project.

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Internet Access

 

Concerns About Cybersecurity Driving SD-WAN Market

In its report, WAN Strategies North American enterprise survey, IHS Markit listed a set of drivers, including traffic growth (over 20% a year), company expansion, adoption of the IoT, the need for greater control over the WAN, and the need to put WAN costs on a sustainable path, which leads to the adoption of software-defined SD-WANs in particular. More and more are relying on cloud services. But security tops the list of motivators, and by a wide margin.

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Call Centers

 

A Solution to Contact Center Attendance Problems

Attendance issues are one of the most common challenges contact center leaders face. Poor attendance often leads to higher attrition, which makes it very difficult to run daily operations, meet service level goals, and serve callers. This article looks at numerous ways to tackle attendance issues.

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Testing an AI Driven ‘Digital Human’ in the Contact Center

Cora the digital human is able to answer basic verbal questions like “How do I login to online banking?”, “How do I apply for a mortgage?” and “What do I do if I lose my card?” She was built upon advances in neuroscience, psychology, computing power and artificial intelligence to deliver a highly life-like digital human that callers can have a two-way verbal conversation with on a computer screen, tablet or mobile phone.

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