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Your source for the latest technology information of interest to community banks across America. Subscribe to our weekly e-mail newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

July 9, 2018


Hardware News

 

The Video-Ready FI: 8 Steps to Success

The author contends that video technology offers many benefits, including: Higher cross-sell of products; Increased close rates and faster sales cycles; Greater consumer satisfaction and loyalty; Reduced workload in branches; and Enhanced revenue opportunity.

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Breaking Down SonicWall's New Features

Roughly 20 months after its split from Dell, security vendor SonicWall is ramping up its targeting of the mid-tier enterprise market. This article breaks down 12 new features of SonicWall's products.

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Hardware Section Sponsored by
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Software Updates

 

The 10 Windows Group Policy Settings You Need to Get Right

One of the most common methods to configure an office full of Microsoft Windows computers is with group policy. For the most part, group policies are settings pushed into a computer's registry to configure security settings and other operational behaviors. Group policies can be pushed down from Active Directory (actually, pulled down by the client) or configured locally. The author states that if you get the 10 settings right that he outlines in this article, then you will go a long way toward making your Windows environment more secure.

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Windows 10's New Enterprise-Grade Security Will Block Suspect App Behavior

Microsoft says elements of Windows 10's Enterprise edition's Attack Surface Reduction (ASR) feature, part of Windows Defender Exploit Guard, will be made available in all versions of Windows 10. The latest Insider build, 17704, allows users to toggle on a new Block suspicious programs feature, which will "prevent behavior by an app or file that might infect your device".

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ATMs/Kiosks

 

How the Dollar Has Changed over the Years

While some people are in favor of eliminating the $1 bill, this common denomination has a fascinating history. The dollar's design has undergone some interesting alterations over the years — from the "funnybacks" that emerged in the 1920s to the web-printed bills of the 1990s. Read this interesting article to learn how the buck has changed from the 19th century through the present.

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Wireless World

 

Best Mobile Payment Apps of 2018

Mobile payment apps are changing the old fashioned way of paying for things, and streamlining the process. They excel at small transactions, avoiding the need for having cash, such as paying a babysitter, or splitting the tab at a restaurant when dining with friends. Tech Radar ranks their Top Five: 1. Apple Pay; 2. Google Pay; 3. PayPal; 4. Venmo and 5. Samsung Pay.

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Security Section

 

Four Faces of Fraud: Identity, 'Fake' Identity, Ransomware & Digital

The author contends that the biggest fraud development is that fraudulent activity is coming from a multitude of sources, both human and machine. He offers some practical advice in this article to help you avoid the perils of fraud.

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Enveil Launches Its ZeroReveal Compute Fabric Technology to Defend Data in Use

Enveil is a cybersecurity company that specializes in protecting data in use. Because most data needs to be decrypted when subjected to search or analytics, a potential vulnerability exists every time data is being accessed. With Enveil, this “last gap in data security” is sealed, helping organizations to securely work with both encrypted and unencrypted data in the cloud, on premises, and in between.

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Technology and Marketing

 

Taking Your Service from Cost Center to Profit Center

The author states that loyalty does not come by “delighting” consumers or “exceeding their expectations.” Rather, it comes by consistently delivering your Value Proposition on a 24/7 basis. In this context, problem resolution is really an opportunity in disguise; a way to build trust with them when inconsistency of execution inevitably raises its ugly head.

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Online Banking/E-Commerce/Website Design

 

Despite Growth in Mobile and Online Payments, Longstanding Payment Patterns Persist

Now in its 10th year, the latest payment-choice study found that debit cards, cash, and credit cards remain the three most popular payment forms. Debit cards accounted for 31% of monthly payments in 2017, cash for 27%, and credit cards for 23%. In 2015, debit cards’ payment share was 32% compared with 27% for cash and 21% for credit cards. The slight increase in cash usage from 2015-17 is not statistically significant, the Federal Reserve Bank report says.

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Internet Access

 

BT Prepares Launch of New Bandwidth-on-Demand Service for Internet

As its name implies, bandwidth on demand gives BT's business customers the flexibility to increase their bandwidth as needed to meet peak needs. Bandwidth on demand could also lower the cost structure for businesses by giving them more control of their networks. Bandwidth on demand is a feature on BT IP Connect Global, which is BT’s wide area networking service available in 198 countries and territories. Orange Business Services, AT&T and Verizon have also trialled or deployed their own versions of bandwidth-on-demand services using universal customer premises equipment (uCPE) or virtualized customer premises equipment (vCPU). UCPE and vCPU allow service providers to offer virtualized services to their business customers on lower cost x86 servers without the need for proprietary appliances.

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Network Professionals Should Think SD-Branch, Not Just SD-WAN

Some analysts define the SD-Branch as having SD-WAN, routing, network security, and LAN/Wi-Fi functions all in one platform with integrated, centralized management. An SD-Branch can be thought of as the next step after SD-WAN, as the latter transforms the transport and the former focuses on things in the branch, such as optimizing user experience and improving security.

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Call Centers

 

Google Is Reportedly Looking to Take over Call Centers with Its Duplex AI Assistant

When Google introduced Google Duplex, its AI assistant designed to speak like a human, the company showed off how the average person could use the tech to save time making reservations and whatnot. However, now The Information is reporting the company is already in conversations with at least one potential customer that would like to integrate Duplex into its operations. That firm, an unnamed large insurance company, is reportedly interested in using the voice assistant to handle simple, straightforward customer service calls.

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