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Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

December 16, 2019


Hardware News

 

Liquid Cooling and Edge Computing Are Featured at Gartner Show

At Gartner's recent IT Infrastructure, Operations, and Cloud Strategies Conference Schneider Electric and Iceotope formally introduced their integrated rack with chassis-based immersive liquid-cooling designs. Additionally, Scale Computing introduced the HE150 at the show, the latest addition to its HC3 Edge product line intended for space-constrained and edge customers. The HE150 is a very small device based on the Intel NUC design - Scale notes it is about the size of three smartphones.

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63% of Organizations Face Security Breaches Due to Hardware Vulnerabilities

Hardware-level breaches are one of the latest modes of attack by cybercriminals, according to a Dell report. Cybercriminals are using BIOS as an avenue for a cyberattack: Nearly half (47%) of their survey respondents said they experienced at least two hardware-level attacks in the past 12 months, the report found. Most of these attacks were carried out via an external attack (29%) through phishing (43%), software vulnerabilities (41%), web application (40%), or mobile malware (38%).

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Software Updates

 

2020 Payments Trends

According to Javelin Strategy & Research, payments professionals face a world that has a plethora of choices but a lack of guidance from regulators, payment schemes, and technology providers on how to move forward. Here are their top 3 payments predictions for 2020: 1. Digital Top of Wallet Becomes More Important than Being Top of Physical Wallet; 2. Processors Consolidated in 2019 – Let the RFPs Begin; and 3. Payment Choice at the Point of Sale Will Create Revenue Diversification.

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5 Must-Have IT Infrastructure Automation Tools

Automation of IT and cloud infrastructure has become a must. The author reccommends the following 5 tools to help in this quest: 1. Ansible; 2. Datadog; 3. Puppet; 4. Selenium; and 5. Docker.

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Open Banking Opens Pathways to Digital Transformation

This article states that ten years ago, 80 percent of a FI’s features came from connectivity to its core banking systems, but today that number has dropped to less than 30 percent. It goes on to conclude that with new open banking standards and the APIs that accompany them, FIs can make it easy for consumers to use third-party applications and manage their financial lives whenever, wherever, and however they choose.

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ATMs/Kiosks

 

The Plan to Turn Your Car into a Virtual ATM

MOBI (Mobility Open Blockchain Initiative) aims to turn cars into rolling wallets able to autonomously make and receive payments in a virtual currency. Drivers would earn small sums for sharing data on everything from traffic congestion to weather and be debited for infrastructure use and contribution to pollution. MOBI is now working with BMW, Ford, Honda, General Motors Co. and Renault to develop a trusted digital identity for vehicles as a first step toward enabling a mobility payments network.

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Wireless World

 

Mastercard Leverages Active Biometrics to Secure More than Just Payments

The passive biometric approach seeks to determine if the right person is interacting with a digital platform, be it an account creation, login attempt, or transaction initiation. To do so, a product called NuDetect, by NuData, uses four layers of authentication where among others, it analyzes up to 300 distinct signals, ranging from how hard the screen is being pressed to how the person is navigating around their device. Based off of all these signals, Mastercard makes a probabilistic determination of whether the person is who they’re supposed to be. If there is a marked departure from established behavior, the merchant can decide to issue an identity challenge to the user.

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Data Shows Smaller FIs Are Far Behind Because of Weaker Mobile Technology

An analysis of the level of sophistication of FI mobile offerings shows that virtually all FIs with more than $100B in assets have leading mobile feature sets compared to only 30% or fewer of FIs below the $100B asset mark. Leading features include rewards management, PFM modules, credit score data, debit card on/off, among others. As the performance gap widens, however, unsatisfied mobile bankers will be drawn to FIs that offer full functionality at the level they expect and be compelled to switch.

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Security Section

 

2020 Cybersecurity Trends

In the New Year, Javelin expects: Criminal communities – with various motivations, financial and political – using disinformation over social media channels to confuse and affect the behavior of FIs and consumers. FIs, payments providers, and networks to increasingly fuse their fraud and information security detection and prevention functions to create cohesive teams focused on upending innovative, digital financial crime. Digital identity providers to employ non-consensus, private blockchains to manage consumers’ privacy over complex ecosystems of retailers, FIs, and payment schemes.

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Only Half of Malware Caught by Signature AV

Machine learning and behavioral detection are necessary to catch threats, WatchGuard says in a new report. For years, signature-based antivirus has caught about two-thirds of threats at the network edge — in the last quarter, that success rate has plummeted to only 50%, according to WatchGuard Technologies' latest quarterly report.

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Technology and Marketing

 

5 Effective Marketing Video Tips

Some marketing experts contend that consumers connect more with visuals than any other medium. However, creating successful marketing videos isn’t easy — especially if you have no experience presenting something on video. This article offers up 5 fundamental marketing video tips.

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Online Banking/E-Commerce/Website Design

 

Adding Google-like Search to Your Website

BBVA USA is working with search expert Yext to make finding information on its website more like using Google. They are one of a handful of organizations to beta test Yext Answers, a natural language processing search engine that firms can embed into their own websites. The technology is designed to reduce the number of contact center interactions.

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39% of Consumers Who Wrongly Have Their Credit Card Declined Stop Using That Card for Future Purchases

A report by the Aite Group predicts losses due to false credit and debit card declines will grow to $443 billion by 2021. This dwarfs the losses from card fraud alone. When a card user's card is falsely declined, a major credit card brand says cardholders tend to change attitudes around the card and retailers. They are reported to going on to say that “39% abandon that card after a false decline, while a quarter decrease card usage.” Additionally, more alarmingly 32% say they plan to stop shopping at the retailer where they were declined.

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Internet Access

 

How to Secure Your DNS Traffic Under Windows

Hosting companies now require additional processes and procedures to confirm ownership of a domain, but DNS records have been changed merely with a phone call to a hosting company. DNS hijacking is not unusual nor unique. This article outlines simple steps that can help amp up your DNS protection.

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Call Centers

 

The Metrics of Contact Center Productivity

To many observers, cost per contact is the most important measure of efficiency in the contact center. But how can you manage cost per contact, and more specifically, what are the underlying drivers of cost per contact? Many productivity factors drive cost, and one or more metrics can measure each of these productivity factors. This article explores these issues.

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