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Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

December 23, 2019


Hardware News

 

Inspur, Intel Unveil All-Flash Storage with Dual-Port Optane SSD

Inspur has teamed with Intel to jointly launch the midrange all-flash storage AS5000G5-F series with dual-port Optane SSD. The AS5000G5-F series offers up to 8 million IOPS and 0.1 ms latency. The series comprises four models designated the AS5300G5-F, AS5500G5-F, AS5600G5-F and AS5800G5-F.

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Challenges of Using Firewall Tech to Do Segmentation

Security segmentation limits the ability for attacks to move laterally inside an organization by breaking data center and campus networks or clouds into smaller segments. It is widely recognized as a cyber security best practice, although by some accounts it is drastically underutilized in organizations today. Host-based, security segmentation is software-based and isn’t tied to the network so it offers many benefits - this article explores some of them.

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Software Updates

 

Quick Wins with AI

This article describes how different tools such as robotic process automation, machine learning, and deep learning can be applied to leverage their full potential - even for smaller FIs without the resources of the money center banks.

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FIs Could save More than $70 Billion Using New Tech by 2025

A new study found that financial-services firms could save $87 billion to $140 billion through automation and augmentation of more than half their tasks. Accenture estimated more than 50% of tasks performed by loan officers, financial advisers, supervisors, loan clerks and tellers could be automated and augmented by 2025.

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ATMs/Kiosks

 

Hyosung Bets Big on Cash Recycling with MX8000 Series ATMs

ATM manufacturer Hyosung America has launched three new ATM recyclers, completing its MX8000 family and bringing the total number of ATMs in the series to nine — seven for consumers and two that are teller-facing. The new machines come with 19-inch landscape monitors viewable in the sun. The MX8300T and MX8300D are serviced from the rear while the MX8300I is serviced from the front. The model T is a walk-up machine, while the D and I models are drive-up ATMs.

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Wireless World

 

Why Fintech Mobile Apps Are Role Models for Any Industry

The author contends that simplicity and understanding of mobile bankers’ needs are at the core of FinTech apps. Sophisticated apps feature interfaces that are clear and uncluttered, displaying exactly what the user expects to see. To convey information more vividly, leading fintech apps integrate functional animations: the elements explaining the process or marking an action complete.

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Security Section

 

How to Avoid Bungling AML & KYC Compliance and the Associated Penalties

Know-your-customer and anti-money laundering requirements can make something as simple as opening a new account a long and complex journey. Costly KYC and AML fines are often the result of some of the challenging nuances associated with Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD). The article goes on to conclude that EDD and CDD processes can be streamlined and automated through better use of technology - specifically by implementing an online identity-verification process, which involves using a government-issued ID (for example, a driver’s license) and a corroborating selfie.

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Malware Variety Grew by 13% in 2019

In 2019, the number of unique malicious objects detected by Kaspersky’s web antivirus solution rose by 13%, compared to last year, reaching 24,610,126. The growth was mainly influenced by a 187% rise in web skimmer files. Other threats, such as backdoors and banking Trojans detected in-lab, also grew, while the presence of miners dropped by more than half.

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Technology and Marketing

 

The Secret to Winning at Consumer Experience

The secret to winning on customer experience is data, a Forrester and Deloitte report found. While data is critical to achieving positive consumer experiences, companies face challenges with accumulating and handling this data, according to the report. To help organizations best take control of their data, the report compiled the three key takeaways that are summarized in this article.

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Online Banking/E-Commerce/Website Design

 

10 Customer Experience Trends That Will Impact Digital Banking in 2020

What makes a digital banking superstar? The author has extracted 10 digital banking trends that characterize the approach of successful financial businesses. All of them are closely connected to the ability to integrate user-centricity at all levels.

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Internet Access

 

AWS Outperforms Rivals in Test of Cloud Capabilities

Cockroach Labs tested the speed and strength of the three major cloud providers and found that Amazon Web Services holds an edge over Google Cloud Platform and Microsoft Azure. In the 2020 Cloud Report, Azure did best with the CPU performance test but AWS offered the best network and I/O capabilities. The testers found that GCP made significant improvements over last year's report and had the best showing in network throughput.

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Call Centers

 

Decision Trees - Hidden Hero of Contact Centers

Contact center agents find themselves handling both more information and channels than ever before. The author states that decision trees can help cut through the complexity and enable you to deliver quick and consistent support. Plus they can help make onboarding and training faster and can even be integrated into other channels such as chatbots or virtual assistants like Alexa.

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