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Your source for the latest technology information of interest to community banks across America. Subscribe to our weekly e-mail newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

January 28, 2019


Hardware News

 

Huawei Introduces AI-Driven Data Center Switch

Huawei has introduced a new data center switch powered by an artificial intelligence (AI) chip designed to improve performance and reduce latency to near zero. Huawei claims the CloudEngine 16800 is the first data center switch to use an embedded AI chip, which uses the iLossless algorithm to implement auto-sensing and auto-optimization of the traffic model.

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Sharp Offers an Office-in-a-Box Concept

Sharp is now offering a new "office-in-a-box for enterprise" kit. Depending on your office size, you buy a kit—it comes with the laptop, the wireless routers, the printer, the copier, the desktop displays, and an interactive whiteboard for the office.

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Software Updates

 

The Impact of Blockchain Technology on Financial Services

While the author concedes that there are obstacles that must be resolved before blockchain can become commonly used in financial services, he is quite bullish on the technology. He contends that the blockchain will close the gap for transparency and security, and that the potential for blockchain to dominate financial services as time passes is great and the reasons are obvious.

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Rushing to Patch? Here's How to Prioritize Your Security Efforts

Rushing to patch newly-disclosed vulnerabilities may not be worth the effort, according to a new report from Kenna Security and the Cyentia Institute. According to the report, Oracle, Microsoft, and Adobe are are responsible for seven in 10 vulnerabilities. Of open vulnerabilities, 18.4% are related to Java, with Adobe Acrobat (7.5%) in second, and Windows 10 (3.2%) in third. Microsoft products (Windows, Internet Explorer) round out the fourth through ninth positions, with Flash Player in tenth, at 2.3%. The article lays out 3 tips for improving your patching strategy.

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ATMs/Kiosks

 

Why FIs Should Resolve to Outsource Their ATMs in 2019

The author posits that rather than continue to struggle through another year with terminal upgrades and updates, management and repair, many FIs might find that ATM outsourcing presents a fiscally sound and sensibly time-saving alternative to owning and operating their own fleet. He suggests that ATM outsourcing can reduce an institution’s overall operating costs and eliminate the challenges posed by maintaining regulatory compliance across an ATM fleet.

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Wireless World

 

Using Social Media to Define a Better Mobile Banking Experience

This document looks at how retail banking in the mobile channel will change within the next two to five years, as well as how the advent of smartphones has created more choice for the consumer in how they interact with their FI.

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Security Section

 

Machine Learning Trumps AI for Security Analysts

While the idea of machine learning (ML) is a subset of artifical intelligence (AI), the two are different. AI is a blanket term for the simulation of human intelligence processes by machines, while machine learning is a way to use the concept of AI, but requires very little guidance from humans, aside from the initial algorithm. The article concludes that ML is a security analyst’s secret weapon and an increasingly essential asset to have in their toolkit.

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WhiteHat Security Launches Essentials Product Line for Security Testing with Code Coverage

WhiteHat Security released its new ‘Essentials’ product line, with the launch of two solutions: Sentinel Source Essentials Edition and Sentinel SCA Essentials Edition. Sentinel SCA Essentials Edition identifies third-party and open source components used in an organization’s applications, while Sentinel Source Essentials Edition provides static application security testing.

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Technology and Marketing

 

How FIs Should Shape Their Gen Z Marketing Strategy

Connecting with younger consumers — those born between 1995 and 2012 — as they are making decisions about their finances is a critical part of any FI’s entry-point marketing strategy. The article states that it is critical for FIs to understand Gen Z's views on money and banking, and the sharp differences from the generation just ahead of it. It goes on to recommend some marketing strategies specficially geared to this generation.

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6 Ways Data Analytics Are Advancing

To help organizations get a better grasp on the current state of data analytics, and how it is advancing, this article outlines six critical points that organizations of all sizes must pay attention to.

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Online Banking/E-Commerce/Website Design

 

Payment Card Controls: Overcoming Impediments Through a Consumer Financial Enablement Strategy

Payment card controls are features of digital banking that consumers want but the financial services industry has failed to deliver effectively at scale, according to Javelin Strategy and Research. The impediments to adopting card control functionality have been significant — technical, operational, financial, and lack of a comprehensive strategy to focus on user experience needs. The research firm posits that adopting a Consumer Financial Enablement Strategy to focus on the core elements of why a consumer selects a FI will increase the adoption of payment card controls and facilitate consumer engagement.

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Internet Access

 

Rise of Multicloud: 58% of Businesses Using Combination of AWS, Azure, or Google Cloud

Multicloud is much more popular than hybrid cloud, with only 33% of professionals using a hybrid model, according to a Kentik report. The majority (58%) of business professionals reported using more than one of the three major cloud service providers Amazon Web Services (AWS), Microsoft Azure, and Google Cloud.

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Branching out More Efficiently and Securely with SD-WAN

IT teams are under pressure to contain costs and many are turning to Software Defined Wide Area Networks (SD-WAN) to play a role by replacing legacy Multiprotocol Label Switching (MPLS) and other private networking solutions. Beyond cost savings, SD-WAN – when engineered and managed well – can improve the quality of service, security and ease the burden of managing complex enterprise networks. This article explores five important questions to ask when moving away from private networking to the new world of SD-WAN.

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Call Centers

 

3 Ways Agents Can Add the Human Touch to Digital Experiences

A growing reliance on digital channels can increase the risk of losing the human touch that makes the agent’s role so effective in building exceptional experiences. This article explores three ways that agents can continue to make personal, one-on-one connections with consumers while engaging through digital channels.

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