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Your source for the latest technology information of interest to community banks across America. Subscribe to our weekly e-mail newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

January 7, 2019


Hardware News

 

USB-C to Get Improved Security in Fight Against Malware-Laden USB Sticks

The USB Implementers Forum (USB-IF) has laid out plans for a cryptographic-based 128-bit authentication system to help defend against non-compliant USB chargers, USB sticks laden with malware, and other assorted dangers. The USB Type-C Authentication Program implements a standard protocol to be able to identify and authenticate certified USB-C chargers, devices and cables, and this security verification happens the moment the device or cable is plugged in.

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Samsung's New Slim Monitors Increase Desk Space and Ergonomic Support

The Samsung Space Monitor, available in 27-inch WQHD (1440p) or 32-inch 4K models, is equipped with a "zero-level Height Adjustable Stand," which supports viewing from a height of 8.4 inches above the desktop to the surface of the desk, with the hinge touted as being capable of withstanding over 5,000 adjustments. Samsung also unveiled the UR59C, a 32-inch, 4K curved monitor, which the company claims is the world's first 4K curved monitor.

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Software Updates

 

Windows 10 Finally Overtakes Windows 7 as Favorite Desktop OS

Web traffic analytics firm Net Applications' research shows that Windows 10's market share on desktop and laptop PCs passed Windows 7 in December 2018.

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ATMs/Kiosks

 

Using International ATMs on Your Vacation

The author suggests that you should avoid airport ATMs as much as you can such as those commonly provided by the company Travelex, which almost always provide an inferior exchange rate than one you can get elsewhere. She adds that generally speaking, withdrawing cash from the right ATM at your destination will land you with a better deal than using an exchange bureau or purchasing travelers checks or currency from your FI before you leave. But you need to be mindful of two things: your FI’s debit card policies and the ATM you are using.

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Wireless World

 

Mobile on the Move: Creating a More Versatile Banking Channel

BAI Banking Outlook findings show conclusively that 51 percent of millennials would switch FIs for a better banking app. That contrasts significantly with baby boomers, of whom only one in five would make the same move. The article concludes that the best way to improve mobile strategies is to put an excellent digital experience on mobile at the top of the list and get there via good design.

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Security Section

 

Why Microsoft Is Leading the March Toward a Passwordless Future

Microsoft released its Windows 10 Insider Preview Build 18309 (19H1) to Windows Insiders, allowing users to sign into their account without a password. Windows 10 users who have Microsoft accounts with their phone number can use an SMS code to sign in and set up their account on Windows 10. At that point, they can use Windows Hello Face, Fingerprint, or a PIN to sign in to Windows 10, with no password required.

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Mastercard and Microsoft in Digital Identity Drive

Mastercard and Microsoft have joined forces to try and improve how people manage and use their digital identity. The two firms plan to launch a service that would allow individuals to enter, control and share their identity data their way – on the devices they use every day. Microsoft will offer its knowledge in identity technology, while Mastercard says it can provide its know-how that lets cardholders carry out digital interactions where there are various parties involved.

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Second-Gen Facial Recognition Tech Aims to Improve Biometric Security

Neurotechnology announced the release of their new Face Verification SDK. The SDK aims to provide an easy-to-use authentication platform for implementing facial recognition for payment authentication and logins for online services. The Face Verification SDK is a subset of the company's VeriLook SDK, which it advertises as being capable of simultaneous multiple face processing in live video, as well as gender classification, age detection, emotion recognition, and facial feature points and attributes detection.

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Technology and Marketing

 

Consumers Confused by Financial Marketing Lingo

The author states that common communication faults, like using overly complex terms and putting things in a passive way, can undermine not only understanding but also trust. ROI on websites, marketing, and more will rise when financial marketers pick plain English. The consulting firm VisibleThread suggests that the industry’s relatively poor performance with marketing communications undermines trust and loyalty among FIs, an issue that continues to dog many FIs even a decade after the financial crisis.

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Online Banking/E-Commerce/Website Design

 

U.S. Consumers Report That Credit Cards Now Their Most Preferred Payment Type in Stores

Mercator Advisory Group’s biannual CustomerMonitor Survey Series, titled U.S. Consumers and Credit: Rising Usage, reveals that 62% of U.S. households use credit cards in 2018, up from 60% of U.S. households in 2017. Rising use of online shopping appears to make credit cards more attractive, as the survey also finds that U.S. consumers are now more likely to prefer using credit cards rather than debit cards or any other payment type at online retailers, for online travel, digital content, and even online bill payments.

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Internet Access

 

What to Expect from Blockchain in 2019

Some analysts think that 2019 will be the year of privacy for blockchain. They look to hardware-based approaches as a significant factor and believe that 2019 will see the rise of these techniques for secure computing, including hardware-based acceleration of cryptographic techniques as well as trusted hardware.

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SD-WAN Market Continues to Flourish, but Changes Are Afoot

Some observers contend that you should look for the number of SD-WAN vendors to shrink in 2019 as businesses move toward managed SD-WAN offerings. SD-WAN is no longer a standalone service, which means organizations are mostly looking for managed SD-WAN vendors (there are currnetly more than 50) that can take care of their last mile needs while also including features such as segmentation, more visibility, better security and more virtual network functions.

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Call Centers

 

7 Tips for Engaging Remote Call Center Agents

Without a doubt, managing turnover and retention is one of the biggest challenges facing contact center managers today. A QATC article points out that turnover rates for contact center agents average at 35 to 40%. This article offers seven tips to help keep agents engaged and motivated in an effort to reduce these costly turnover rates.

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