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Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

November 25, 2019


Hardware News

 

Dell Intros All-in-One PowerOne Data Center Automation Solution

Dell Technologies announced Dell EMC PowerOne, an autonomous infrastructure solution it said would automate management and maintenance of Dell EMC hardware in data centers. PowerOne, which features a built-in automation engine, is an all-in-one system that integrates Dell EMC PowerEdge servers, PowerMax storage, PowerSwitch networking, PowerProtect data protection, and VMware virtualization software.

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Software Updates

 

Best New Windows 10 Security Features: Longer Support, Easier Deployment

This article looks at what you need to know about each security update to Windows 10 as they roll out from Microsoft. It contains currwent info on the 1909 feature release.

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ATMs/Kiosks

 

Most Americans Still Have Reservations on Going Cashless, Survey Finds

More than three-quarters of Americans (78%) are in favor of requiring all businesses to accept cash, according to a survey by J.D. Power. Emergencies were the No. 1 reason respondents said they carried cash (60%), followed by small purchases (50%), tips (42%) and to manage their finances (20%), according to the report.

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Wireless World

 

2019 US Mobile Banking Competitive Edge Study

A new Business Insider Intelligence study highlighted six important categories of mobile banking features that are key for FIs to differentiate on to attract users: security and control, account management, digital money management, alerts, transfers, and customer service. It goes on to highlight the leaders in different categories of mobile features.

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Security Section

 

CyberSaint Governance Dashboard Helps CISOs Communicate Compliance and Risk Posture in Real-Time

CyberSaint Security, a developer of a platform for automated, intelligent risk and compliance, announced significant updates to its Governance Dashboards that empower CISOs to communicate their organizations’ unique compliance and risk posture in real-time. They said that the enhancements to the CyberStrong integrated risk management platform enable C-suite executives and Board members to instantly drill down into their compliance and risk posture across business units, asset types, projects and regions.

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Technology and Marketing

 

Big Trends Impacting the Future of Branches

In short, branch transactions and visits are down sharply and will likely continue to decline, but people do still come into branches and the visits continue to produce the largest proportion of loan and other new business. This article interviewed several retail banking experts and combed through numerous reports to help FIs determine their branch strategies for 2020 and beyond.

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Online Banking/E-Commerce/Website Design

 

There Are Now More than 8.2 Billion Credit/Debit Cards Worldwide

The majority of issued credit cards now are what are commonly called “chip cards.” The United States has more than 842 million credit and debit cards as of the last quarter of 2018. The world total of chip based credit and debit cards now tops more than 8.2 billion cards as of the end of 2018. This is over a billion card increase from the previous year.

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Internet Access

 

Comcast Business Exec: What Customers Like and Don't Like About SD-WAN

Bob Victor, SVP for Comcast Business, says that vendor assessment was one of major challenges cited by SD-WAN customers. Victor also said initial SD-WAN users struggle with support, since most of their current IT staffs don't have SD-WAN skills and experience. Among the pleasant surprises, customers liked the additional reporting and analytics that SD-WAN provided, along with their ability to increase their bandwidth.

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Sprint Partners with Ooma on Cloud-Based VoIP for SMBs

Sprint is offering a cloud-based VoIP service to SMBs that includes some of the same features that large enterprises use such as a virtual receptionist for custom call answering and routing, ring groups, extension dialing, call park, and a mobile app for taking business calls on the go. Instead of contracts, Sprint is offering Omni on a per-month basis with plans starting at $19.95 per extension.

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Call Centers

 

Using Voice Technology to Enhance Service Levels

Voice technologies, including machine-based transcription and voice biometrics, have a place in the contact center, but they cannot and should not take the place of live agents and human touchpoints. The author discusses transcription software limitations and use cases, as well as using voiceprints in this article.

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