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Your source for the latest technology information of interest to community banks across America. Subscribe to our weekly e-mail newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

September 30, 2019


Hardware News

 

Dell Rolls Out New Data Protection Storage Appliances and Capabilities

Dell Technologies has introduced new appliances under its PowerProtect DD brand, the next generation of its Data Domain protection storage appliances. In addition to the new hardware, the expanded portfolio offers faster backups (up to 38 percent faster) and faster restores (up to 36 percent faster). It includes instant access and instant restore of up to 60,000 IOPS for up to 64 virtual machines, as well and support for 25 GbE and 100 GbE network speeds. Dell is also adding new capabilities to its cyber recovery product, as well as to Dell EMC PowerProtect Software.

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SSDs Are on Track to Get Bigger and Cheaper Thanks to PLC Technology

Intel announced it's joining Toshiba in the PLC (Penta-Level Cell, meaning 5 bits stored per individual NAND cell) club. Intel has not yet commercialized the technology, but it is a safe bet that the technology will lead eventually to higher-capacity and cheaper solid state drives.

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Software Updates

 

FinovateFall Best of Show Winners Announced

The following companies have been awarded FinovateFall’s Best of Show: BlytzPay; Cinchy; College Aid Pro; ebankIT; Glia; MX Technologies; owl.co; Pinkaloo Technologies; and Pinkaloo Technologies.

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Passwordless Authentication Is Here ?Now

TraitWare’s passwordless authentication process works without any passwords - users login without ever using a username or password. A multi-factor authentication solution such as TraitWare’s combines the built-in biometric capabilities of the majority of smartphones with up to four additional factors to authorize access.

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ATMs/Kiosks

 

The ATM Turns 50 in the US; 2019 Brings More Innovations

The ATM this month celebrated its 50th anniversary in the U.S., and 2019 has proven to be a year that has produced a multitude of innovations and has added new functionality that is providing long term value. Technologies like bitcoin ATMs, digital toppers and artificial intelligence integration are becoming more common and necessary.

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Wireless World

 

Social Sharing with Mobile Banking Apps

Lloyds Bank, Halifax and Bank of Scotland mobile bankers can now share confirmation of payments made to friends or family through WhatsApp, SMS or email using automatic payment receipts. Plus, new search tool features enable them to review all of their transactions within the mobile banking app to help track down payments, refunds and credits. Transactions can be searched by either description or amount, making it quick and simple to track and review spending.

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Security Section

 

Cyber-Risk Management Is About to Get Easier

Cyber-risk management is more difficult at organizations today than it was two years ago due to things like the growing attack surface, the rising number of software vulnerabilities, and the increasing technical prowess of cyber adversaries. Continuous automated penetration and attack testing (CAPAT) can help in the battle. Rather than hiring skilled penetration testers or white hat hackers, CAPAT emulates attacker behavior through techniques such as simulated phishing emails, social engineering, or application layer exploits to flush out weak links in the cybersecurity chain.

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Cloud-Native Breaches Differ Greatly from Malware Attacks of the Past

This article states that to defend against the new era of Cloud-Native Breaches, organizations need to use security tools that are cloud-native, purpose-built for cloud security and address their portion of the shared responsibility model.

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Technology and Marketing

 

Five Ways Marketers Can Get People to Switch FIs

Consumer inertia, encouraged by fear of making a bad new choice and more factors, keeps many people in retail banking relationships that don't truly please them. Retail banking satisfaction research by J.D. Power has found that only 4% of customers switched financial institutions in the past year. This article covers five ways to break this inertia.

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Online Banking/E-Commerce/Website Design

 

How Amazon Is Redefining Payments

With over 50% of Americans being Amazon customers, they are setting experience expectations that carry over to how people want to interact with other merchants and their financial institution. Javelin says that the goal for financial institutions is to build digital top of wallet strategies which make their payment product the seamless payment for each Amazon purchase and other card not present activity.

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Visa Partner Portal Is Live

With $17 trillion in consumer payments still made in cash/check and 1.7 billion people outside the formal financial sector, Visa thinks that there is a huge opportunity for FinTechs to pioneer new kinds of digital payments that will drive forward the next generation of payments innovation. To help faciliate this, they have launched Visa Partner, a portal that provides FinTechs with unprecedented access to Visa’s technologies, network and solutions.

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Incumbents vs Neobanks: Leverage New Technology or Risk Crumbling

This article states that the rise of digitally native neobanks has showcased a significant gap in the market. Banking legacy infrastructure that was built between the 1960s and 1980s is crumbling and is now unable to meet the demands of increasingly real-time and data-intensive consumer demands, according to the article. It goes on to take a look at what the buzzword ‘digital transformation’ entails.

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Internet Access

 

Hands on with the next Microsoft Edge, Microsoft's Revamped Chromium-Based Browser

Whatever you call the next Microsoft Edge — Microsoft Edgium? Microsoft Edge, built on Chromium? ChromEdge?, the author believes that Microsoft’s fusion of the Chromium browser and the traditional Microsoft Edge is worth trying out, though the current beta version is a bit heavier than the traditional Edge.

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Call Centers

 

How Automation Improves Consumer Experience in Contact Centers

According to the author, the new mantra is Automate or Die. Even for live agent contact centers, he says that we must figure out the context of how to introduce automation tools at the front, medium, or back end to speed consumers through their interactions.

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