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Your source for the latest technology information of interest to community banks across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

July 26, 2021


Hardware News

 

Asset Inventory Management: What's the ROI?

Having an accurate, up-to-date view of every asset (all devices, equipment, vehicles, and properties) that your organization owns means that you can better optimize your inventory, account for the current state, forecast upcoming costs, and protect your assets from cybersecurity vulnerabilities. This article outlines how better asset inventory management can provide significant return on investment.

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Dell Exec: Not All Workloads Are Heading to the Cloud

Dell says that they struggle with the perception that all workloads are moving to the cloud, even though the amount of spending for on-premises IT environments continues to be measured in the trillions. This article discusses how digital business transformation is creating a “knothole” through which organizations are becoming more dependent on applications running both in the cloud and on-premises IT environments.

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Software Updates

 

Survey: Home-Office Networks Demand Better Monitoring Tools

Network managers will need to update their network monitoring and troubleshooting tools to support the huge increase in end users who will continue to work from home even after the COVID-19 pandemic is over, according to Enterprise Management Associates. The top three challenges IT teams face when trying to monitor and troubleshoot the home-office experience are: 1) insufficient budget (24%), 2) infrastructure complexity (24%), and 3) poor IT leadership (22%).

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ATMs/Kiosks

 

Interactive Teller Machines Crucial in the Digital Banking Age

As many FIs rethink their brick-and-mortar strategies, some are now looking to ITMs as a means to combine human service with digital convenience through the use of live video, and as a low-cost option to reach new markets or infill others. Due to the pandemic and the growing comfort with live video interaction, more FIs are taking a closer look at ITMs to increase convenience and extend their physical presence.

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Wireless World

 

Cox Offers Wireless Backup Service to Small Businesses

Cox Business has launched Net Assurance for small businesses to help protect them from completely losing their Internet connection during outages. In the event of an Internet disruption to wired and private Wi-Fi connections, Net Assurance will automatically failover to an LTE wireless network. And if the business experiences a power loss, an uninterruptible power supply (UPS) battery backup with surge protection provides around four hours of power to keep systems on.

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Wi-Fi 6E: Don’t Let Hype Push You off Your Refresh Cycle

Despite the inarguable advantages of operating Wi-Fi in the 6GHz frequency range, analysts say that the smart time to buy Wi-Fi 6E is whenever an organization would ordinarily make an upgrade – and not before. Wi-Fi 6E is mostly identical to Wi-Fi 6, but the key difference is the 6E standard’s ability to take advantage of the 6GHz spectrum that was made available for unlicensed use by the U.S. last year. It’s a great deal of new bandwidth, enabling larger channels and consequently higher data rates, as well as being a much less busy area of the spectrum compared to the heavily used 2.4GHz and 5GHz bands.

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Security Section

 

7 Ways AI and ML Are Helping and Hurting Cybersecurity

Artificial intelligence (AI) and machine learning (ML) are now part of our everyday lives, and this includes cybersecurity. In the right hands, AI/ML can identify vulnerabilities and reduce incident response time. But in cybercriminals' hands, they can create significant harm. This article covers seven positive and seven negative ways AI/ML is impacting cybersecurity.

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Thales's Biometric Payment Card Provides Users with Increased Security and Convenience

Thales says that their contactless biometric card simplifies proximity payments and also provides an essential level of privacy and confidence. The user’s fingerprint data is loaded on the card via a simple and secure personal enrollment process, carried out from home or at a branch. In addition, none of the biometric details used for the enrolment are shared with any third party; the fingerprint in the card’s chip is only used to provide a local authentication of the cardholder when paying contactless. Neither the retailer nor the FI get access to biometric data as it stays securely stored in the chip of the card.

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Technology and Marketing

 

6 Instagram Marketing Strategies for Small Businesses

Instagram has been a major player in the social media world for some time now. More than 65 million monthly active users, 10 billion photos and one of the most iconic logos out there make it an essential marketing platform for organizations of all sizes. Ther author lays out what he claims are seven tried and true ways to use the social network as a marketing tool.

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Online Banking/E-Commerce/Website Design

 

Why Central Banks Want to Get into Digital Currencies

With the use of physical cash dwindling, particularly after a year of lockdowns, interest has turned to central bank digital currencies (CBDCs) once more. Over 60 central banks have been looking into CDBCs since 2014, with several already at the trialling stage. This article states that much of the interest in CBDCs revolves around governments wanting to retain control over monetary systems they fear are ripe for disruption by digital assets. States need to find ways to compete or risk seeing private currencies erode their monetary policy—and CBDCs could be the answer to complement, rather than replace, physical cash in the system.

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58% of Consumers Have Account Linked to Other Platform

58% of consumers are linked to another platform or service, according to the latest survey of more than 1,000 Americans from LendingTree. Consumers link their accounts to platforms or services for mobile payments, budget tracking, investing and more. Nearly a third (32%) of those with a linked FI account have been involved in a data breach due to the connection. Surprisingly, most (64%) continued to keep their account connected despite the breach.

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Square to Take on Incumbents with Business Banking Accounts

Square is to take on the nation's traditional FIs with the launch of Square Banking, providing small businesses with a full suite of checking and savings accounts, payment cards and loans. Square Banking consists of three core products: two new deposit accounts, Square Savings and Square Checking, join the firm's existing lending capability, now called Square Loans.

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Internet Access

 

SD-WAN Buyers Guide: Key Questions to Ask Vendors (And Yourself)

SD-WAN purchasing starts with deciding DIY vs. managed service, but includes asking about details like microsegmentation, path control, service chaining, and how it’s going to fit with SASE. This article goes on to take a deeper dive into SD-WAN buying options.

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Colt Offers Remote Access SD-WAN to Support Hybrid Workers

Colt Technology Services claims that they are adding a remote access feature to its SD-WAN service to allow employees to remotely access the data and applications that they need —based upon their work profile —without compromising network security or performance. The remote access feature is based on Versa Networks’ secure access service edge (SASE).

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Call Centers

 

5 Ways Live Chat Help Financial Services Companies

The author states that research shows that the average response time for customer service requests on social media is 10 hours, and email response time is longer than 12 hours. Whereas with chat the connection times are usually measured in minutes. He provides the following 5 reasons that FIs should focus on chat: 1 ) Records user behavior; 2) Cuts cost; 3) Increased visitor satisfaction; 4) Increased conversions; and 5) Chat is the preferred channel for Millennials.

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