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Your source for the latest technology information of interest to community banks across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

September 13, 2021


Hardware News

 

The Series One Desk 27 Google Meet Machine Doubles as a Laptop Monitor

Google's Series One Desk 27 is a 27-inch display that has custom speakers, mics, a camera, and a touchscreen. In addition to using it as a standalone videoconferencing device, the Desk 27 can also be used as a laptop monitor. It has a USB-C plug on the back and when you dock in, your laptop can use its AV array for video calls and take advantage of 45W USB-C PD charging, too.

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Lenovo Amps As-a-Service Strategy with Help from VMware, Intel

Lenovo has expanded its TruScale platform with help from the likes of VMware and Intel to offer customers the option to buy everything as a service, all under a single contract. It turns separate purchases of hardware, software and services into an integrated purchase experience. It turns separate steps of design, deployment and operation services into a subscription-based, all-inclusive model.

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IBM Intros New Generation of IBM Power Servers

IBM announced a new Unix-based server, the IBM Power E1080, the first in a family that is based on the POWER10 processor. Designed on a 7nm process, it is expected to deliver up to a three-fold improvement in capacity and processor energy efficiency within the same power envelope as IBM POWER9. It features a new technology called Memory Inception that supports multi-petabyte memory clusters for massive memory-intensive workloads along with end-to-end memory encryption with quadruple the number of AES encryption engines per core compared to IBM POWER9.

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Software Updates

 

Gartner: AI Is Moving Fast and Will Be Ready for Prime Time Sooner than You Think

Users want more than artificial intelligence can provide at the moment but those capabilities are changing fast, according to Gartner's Hype Cycle for Artificial Intelligence 2021 report. The research firm notes that the AI hype cycle is fast-paced, with an above-average number of innovations reaching mainstream adoption within two to five years.

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ATMs/Kiosks

 

Global ATM Market to Reach $29.3B by 2026

The global ATM market will reach a market value of $29.3 billion by 2026, according to a report by ResearchandMarkets. Key factors driving the market include an improving tourism industry and advanced features such as biometric authentication, talking ATMs and one-time-password services.

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Wireless World

 

Palo Alto Networks Introduces Wi-Fi Security with Okyo Garde

Palo Alto Networks announced Okyo Garde, an enterprise-grade cybersecurity solution delivered through a premium mesh-enabled Wi-Fi 6 system. Okyo Garde combines hardware, software and security services into one simple subscription. For organizations looking to protect employees who are working from home, Okyo Garde will be integrating with Prisma Access, Palo Alto Networks' cloud-delivered security platform.

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Security Section

 

WFH Is a Cybersecurity "Ticking Time Bomb"

According to an HP report, 76% of respondent IT teams said "security took a back seat to continuity during the pandemic," 91% felt "pressure to compromise security for business continuity" and 83% believe remote work has "become a 'ticking time bomb' for a network breach." The switch to remote work has also led organizations to adopt new policies regarding telecommuting with these rules ranging from home office requirements to Internet speeds and security standards. According to the HP report, virtually all respondent IT teams (91%) said they "updated security policies to account for WFH" and 78% "restricted access to websites and applications."

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Protecting Your Organization from Fourth-Party Risk

Organizations are learning firsthand that they are not only vulnerable to the adverse events that their vendors experience but also to the incidents that happen to those vendors’ vendors. Despite growing awareness of the threat of fourth-party risk, clear guidelines, and uniform processes for fourth parties have not been established, resulting in disjointed, ad-hoc processes. This article goes on to cover steps organizations can take to give them greater visibility into – and protection from – downstream risk.

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Technology and Marketing

 

The Best SMS Marketing Software of 2021

Most people open a text within three minutes, and many consumers prefer to interact with organizations via text messaging. This article doles out the following SMS marketing awards: Best Overall: Podium; Best Free Marketing Software: Bitrix24; Best Email Marketing: Constant Contact; Best Text Message Marketing Software: TextMagic; Best for Small Businesses: Attentive; Best for Large Businesses: Birdeye; and Best for E-Commerce: Drip.

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How to Choose the Right CRM Software

Choosing CRM (Customer Relationship Management) software is difficult with all of the options available. Modern CRM software offers much more than just a digital Rolodex. The best CRM tools make it easier to connect with people and organizations and build their loyalty. This article puts together a guide so you can determine the features and considerations that are most important for your organization.

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Online Banking/E-Commerce/Website Design

 

As 'Buy Now, Pay Later' Surges, a Third of U.S. Users Fall Behind on Payments

A third of U.S. consumers who used "buy now, pay later" services have fallen behind on one or more payments, and 72% of those said their credit score declined, a new study published by personal finance company Credit Karma showed. The usage figure was slightly up from a similar survey conducted by Credit Karma for Reuters in December, while missed payments was down from 38%. The latest survey found younger consumers were more likely to miss payments.

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How Digital Banking Services Are Encouraging Financial Inclusion

According to the author, digital banking platforms are stepping in and filling the gap as they provide millions of unbanked people with access to financial services. Digital financial channels are growing and now include mobile phones, smartphone apps, and digital assets. He states that this inclusion is made possible by combining technologies including virtual payment cards, mobile phone payments, and digital assets to make payments services, banking platforms, and secure transactions more accessible.

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Internet Access

 

39% of All Internet Traffic is from Bad Bots

Automated traffic takes up 64% of Internet traffic – and while just 25% of automated traffic was made up by good bots, such as search engine crawlers and social network bots, 39% of all traffic was from bad bots, a Barracuda report reveals. These bad bots include both basic web scrapers and attack scripts, as well as advanced persistent bots. These advanced bots try their best to evade standard defences and attempt to perform their malicious activities under the radar. The report revealed that the most common of these persistent bots were ones that went after e-commerce applications and login portals.

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AT&T Taps OneWeb to Extend Broadband Beyond Fiber’s Reach

AT&T became the latest operator to look to the sky to extend the reach of its broadband network, teaming with OneWeb to serve organizations in remote locations outside of its fiber footprint. OneWeb’s service is expected to provide speeds of nearly 200 Mbps. In addition to serving up broadband in hard-to-reach locations, it can also potentially be used for disaster recovery solutions.

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Call Centers

 

Harnessing the Power of Conversational AI

The author contends that conversational AI has huge potential for improving service levels and the overall consumer experience in the retail banking sector. Machine learning (and the more common chatbots used by businesses) are a step in the right direction, but they aren’t conversational AI. What is conversational AI? The article goes on to explain what it is and how it works in financial services.

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Salesforce Rolls out AI-Powered Workflows, Contact Center Updates in Service Cloud

Salesforce has unveiled new AI-powered workflows and contact center updates in their Service Cloud in an effort to create better experiences for service agents and consumers. New workflows built into the Customer 360 platform are designed to let service teams predict, route and solve caller needs. Additionally, Salesforce has added new digital contact center features for video, chat, voice and workforce engagement.

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