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Your source for the latest technology information of interest to community banks across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

August 29, 2022


Hardware News

 

What Firewalls Can — and Can't — Accomplish

Firewalls were born in the 1990s, alongside Windows 95 and Internet Explorer. They've been a staple of network security since, which prompts the question: Are firewalls still relevant? This article explores this question in-depth.

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

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Software Updates

 

Kestrel: The Microsoft Web Server You Should Be Using

Kestrel is Microsoft's default ASP.NET Core web server and runs on all .NET Core platforms. It’s designed to work behind load balancers such as Nginx, as well as to support modern web technologies such as gRPC. It’s a relatively lightweight server compared to IIS, and as it’s cross-platform, it simplifies how you might choose a hosting platform.

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Drata Risk Management Provides Organizations with a Central View of Potential Risks

Drata launched Risk Management which enables users to manage end-to-end risk programs by continuously monitoring, identifying, assessing, and treating risks. Features of the comprehensive Risk Management solution include: Risk register; Continuous automated monitoring; and Integrated risk and compliance.

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ATMs/Kiosks

 

Applied UV Earns Patents for ATM Surface Sterilizing Solution

Applied UV Inc. has won a patent for a solution to neutralize pathogens on ATM surfaces. The patent is specifically for its wholly owned subsidiary SteriLumen, which uses ultraviolet light to kill pathogens, according to the firm.

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Wireless World

 

Mobile Banking Apps: Four Key Features of a Thought-out UX/UI Design

In 2021, 64% of Americans used banking apps, and the number of people willing to manage their money online is growing. The author states that there are 4 crucial principles developers should keep in mind while creating mobile banking software. The key features of a well-thought-out design include: 1) Simplicity; 2) Intuitive design; 3) Customizability; and 4) Adaptability.

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T-Mobile, SpaceX Promise ‘End of Dead Zones’ with Cell Phones Connected to Satellites

T-Mobile will be using a dedicated slice of mid-band 1.9 GHz PCS spectrum to be integrated into the Starlink satellites that are launched next year to connect people in remote areas of the U.S. They said that it’s like putting a cellular tower in the sky, just “a lot harder,” which is why T-Mobile teamed with the experts at SpaceX to make it happen. They stressed that this is about making sure people have the ability to connect when off the grid and out of terrestrial cell phone range. Even if all the cell towers were taken out in a disaster, the phones would still work due to the satellite connection.

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Security Section

 

Ransomware Dominates the Threat Landscape

Acronis researchers have concluded that ransomware continues to be the number one threat to large and medium-sized businesses. Nearly half of all reported breaches during the first half of 2022 involved stolen credentials, which enable phishing and ransomware campaigns. In response, this article states that organizations must setup defenses that combine anti-malware, EDR, DLP, email security, vulnerability assessment, patch management, RMM, and backup capabilities all in one place.

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A Data Security Standard Attracts New Financial Services Supporters

The drive to create a data security standard designed for digital financial services applications that use cloud-computing, such as open banking, continues to gain momentum. Anecdotes AI, Codat, Skyflow, and Very Good Security are the latest digital finance companies to join a group of financial technology and security compliance companies supporting the Open Finance Data Security Standard (OFDSS). The standard is intended to create strong, auditable data security guidelines that maintain alignment with common and relevant criteria found in other security frameworks, while providing clear requirements optimized for cloud-native, technology-focused startups and growth-stage companies.

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Technology and Marketing

 

3 Social Media Strategies to Increase Engagement

The author offers some solutions to FIs looking for more responses to their social media campaigns. Three of them are: 1) Go where your accountholders have accounts; 2) Ask lifestyle questions; and 3) Make financial education fun.

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3 Guidelines to Make Omnichannel Less Overwhelming

Rather than in-person communication, one-to-one omnichannel marketing focuses on using many channels to connect with people. This article offers three guidelines for shaping a personalized omnichannel strategy: 1) Engage on the consumer’s preferred channel; 2) Humanize your interactions; and 3) Customize your messaging.

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Online Banking/E-Commerce/Website Design

 

Credit Card Satisfaction Surges, but Spending Wanes with Growth of Alternative Payments

Credit card issuers are experiencing sizable gains in cardholder satisfaction, trust and Net Promoter Scores, according to the J.D. Power 2022 U.S. Credit Card Satisfaction Study. However, consumers report increased financial stress and interest in alternatives such as buy now, pay later (BNPL). The report concludes that "it is going to become critically important for card issuers to improve product value and boost proactive support for a growing segment of financially stressed customers as we move into this next phase of the economic cycle.”

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Binance and Mastercard Launch Crypto-to-Fiat Payment Card

Binance is set to launch a cryptocurrency payment card that enables users to convert their holdings into fiat for transactions at Mastercard terminals worldwide. Cryptocurrencies are converted to fiat currency in real-time at the point of purchase. The prepaid card, currently available in beta, will first be introduced in Argentina, before roll out to other markets.

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Digital Banking Industry Leaders Forum

Thought Leadership From Around the Industry by BANK tech-trends and Finopotamus:

Benchmarking Your Digital Banking Strategy

Humanizing Digital: Increasing Account Holder Loyalty and Exceeding Goals with Smart, Flexible Solutions

Alogent

 

Digital Transformation: A Banking Imperative

Three Present-Day Goals to Revolutionize Your FI’s Marketing

eSignatures Are Now a Top Priority Across the Nation

Fight Fraud by Better Understanding Your Financial Data

It’s Always About the People: 5 Rules for Digital Banking and Beyond

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Internet Access

 

Comcast Business, Fortinet Join Forces to Offer Enhanced SASE Package

Comcast Business is leveraging Fortinet’s cybersecurity expertise to provide enhanced secure access service edge (SASE) products. Clients will be able to choose from Comcast Business’ SASE or security service edge (SSE) solutions, both of which will be delivered through Comcast’s Business Secure Gateway devices. Comcast’s SASE and SSE portfolio includes features such as Firewall as a Service (FWaaS), Data Loss Prevention (DLP), Zero Trust Network Access (ZTNA) and more.

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An Introduction to Multi-Cloud Adoption

With 90% of organizations claiming success with their multicloud strategy, according to a 2022 HashiCorp survey, this article claims that it’s time to shift your attention from whether your organization should embrace multicloud to how to effectively do so. However, a talent shortage is the number one inhibitor to multicloud success. As the HashiCorp survey found, “the top approach to solving this conundrum is to standardize on a common cloud operating model — a set of common tools and automated workflows chosen and enforced by platform teams leveraging the most skilled personnel.”

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Call Centers

 

Call Centers Are Broken: Here's What Needs to Be Fixed

The U.S. State of Multichannel Customer Service report found two thirds of people are frustrated with a company before they even get on the phone with an agent, often thanks to anger-inducing voice response systems still widely used. The author states that the service process — as it operates now at many FIs — is fragmented. He goes on to discuss the evolution of the call center, which was a phone concept, to the contact center — which is an omnichannel experience — to what can now be labelled ‘channelless.’

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