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Your source for the latest technology information of interest to community banks across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

June 20, 2022


Hardware News

 

Dell UltraSharp Webcam Review

The Dell UltraSharp webcam features a 4K image sensor (or 1080p60), HDR, and Sony’s new STARVIS image sensor for improved low light performance. STARVIS technology first became popular in security cameras, allowing users to monitor dark rooms in full color. Here, that’s applied to make sure your streams and conference calls stay reasonably clear, even in poorly lit rooms. As for the camera’s HDR capture abilities, they allow the camera to capture a wider range of color for your viewers.

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Intel Details Its First Arc A-Series GPUs for Laptops

The first batch of Intel's new Arc graphics cards are finally ready for use in retail devices, starting with Samsung's Galaxy Book 2 Pro laptops. The first batch of A-series GPUs are lower-power cards intended mainly for ultraportables and thin-and-light notebooks. Across the entire family of Arc GPUs, Intel's graphics architecture is based on four main pillars: the company's XE cores, XE Media Engine, XE Display Engine, and the XE Graphics Pipeline. All Arc cards will also have the same basic feature set including support for DirectX 12 Ultimate, ray tracing, XE Super Sampling, AV1 hardware acceleration and more.

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Software Updates

 

Six Steps to Prepare for a Core Move

While some observers believe a tipping point has been reached and FIs will start migrating their core systems to the cloud, the author disagrees and states that FIs need to modernize other parts of their technology first. He argues that hybrid architectures often work best — a mix of on-premise and public or private cloud deployments. He goes on to define a six-step roadmap to application modernization.

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Office 2021 vs. Microsoft 365: How to Choose

There’s the “perpetual” version of Office that’s available as a one-time purchase; the most current version is Office 2021. Then there’s the subscription version (dubbed Office 365 and Microsoft 365) that lives in the cloud and for which you pay a monthly or annual fee. This article takes a deep dive into helping you decide which version is right for you or your company.

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Splunk Announces Platform Updates to Address the Complexities of Multi-Cloud and Hybrid Environments

Splunk announced the next generation of the Splunk Platform. Some new updates include: storage via Microsoft Azure with SmartStore for Azure; expansion of Federated Search; Splunk Assist which is a new fully managed cloud service; enhanced Splunkbase experience offering curated collections over 2,500 purpose-built apps and integrations; and more.

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ATMs/Kiosks

 

ATM Servicing: Handling Issues While Saving Money

Repairing ATMs can be an expensive endeavor. In an attempt to maintain uptime, some vendors are moving from a traditional reactive service model to a modern delivery model that utilizes machine learning for predictive, preventative and prescriptive service solutions. Another trend is remote software deployment that helps minimize expensive on-site technician visits.

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Wireless World

 

Driving Loyalty with a Robust Mobile Banking App

This article states that younger people are particularly likely to choose a FI based on the availability of specific mobile banking solutions, such as credit-score tools, financial education and other value-added features. It recommends that when evaluating digital-banking providers, determine the range of FinTech partner integrations available to support the features your users demand. In addition, find out whether they can support integrations with specific partners you’ve identified. Be sure potential partners articulate how easily new integrations can be created based on the underlying technology.

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Samsung Rolls out New Digital Wallet

The Samsung Wallet combines Samsung Pay and Samsung Pass into one platform and provides access to IDs, payment and loyalty cards and boarding passes. Samsung Wallet is using Samsung Knox for defense-grade security. Protections include fingerprint recognition and encryption to help safeguard users’ sensitive data. In addition to Samsung Knox, certain key sensitive items in the wallet are stored in Secure Element, an isolated environment designed to help protect against digital and physical hacking.

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Security Section

 

Skybox Security Unveils New Vulnerability Management Solution

Skybox Security has unveiled new automated cyber risk quantification capabilities. Leveraging its proprietary network modeling techniques, Skybox now quantifies the business impact of cyber risks into economic impact. This new financial calculation enables customers to identify and prioritize the most critical threats based on the size of financial impact, among other risk analyses.

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API Security Warrants Its Own Specific Solution

Application programming interfaces (APIs) enable developers to quickly and easily roll-out services but they’re also equally attractive to attackers. Many vulnerability issues are unique to APIs and make them particularly challenging to secure. This article looks at the following security issues in detail: 1. Broken object level authorisation (BOLA); 2. Broken user authentication; 3. Excessive data exposure; 4. Lack of resources and rate limiting; 5. Broken function level authorization; 6. Mass assignment; 7. Misconfiguration; 8. Injection; 9. Improper asset management; and 10. Insufficient logging and monitoring.

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Technology and Marketing

 

What Gen Z and Millennials Want from Their FI: 5 Key Insights

Many generational experts concede that members of Gen Z and Millennials are unique in their needs, but they also share many common interests and issues. The author points out these five commonalities: 1. Gen Z & Millennials Want Hybrid Work Environments; 2. Generations Living Dangerously Close the Edge; 3. Mental Health Concerns Hold Back the Youngest Generations; 4. Gen Z & Millennials Want Financial Literacy; and 5. Social Media As a Financial Literacy Hotspot.

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Understanding the Differences Between BI, AI and Analytics

For many organizations, there seems to be so much overlap between BI (business intelligence), AI (artificial intelligence) and analytics that it’s difficult to know where one technology ends and the other begins — or even whether these technologies can be used concurrently. Business intelligence is an overarching framework for analytics and AI. In contrast, analytics can be used in more of a standalone fashion if desired. Meanwhile, AI automates reasoning processes to either eliminate or reduce human work. The advantage of integrating analytics tools and AI into a BI tech stack is that you have an end-to-end data management, decision-making and operational infrastructure for your organization. If you choose to do this, the first step that the author recommends is to develop the BI framework that will accommodate both the analytics and the AI.

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Online Banking/E-Commerce/Website Design

 

Mastercard Launches Its Start Path Open Banking Program

With open-banking initiatives growing fast along with payments, Mastercard just launched its Start Path Open Banking global program. The program, which is the latest track of Mastercard’s Start Path Global program that supports later-stage FinTechs, will introduce the following 5 open-banking startups to Mastercard’s open-banking executives, customers, and partners: Dapi, Finantier, mmob Ltd., Mono Technologies Nigeria Ltd., and Paywallet.

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PayPal Expands Its ‘Pay Later’ Options with a More Flexible ‘PayPal Pay Monthly’ Service

After Apple shook up the buy now, pay later market with news that it would now be a competitor to established firms, PayPal is introducing another buy now, pay later product to follow the 2020 launch of its “Pay in 4” installment program. The new offering, “PayPal Pay Monthly,” is designed to give customers a more flexible way to pay. Instead of having to pay off purchases over a six-week period as before, “Pay Monthly” users can break down the total cost into monthly payments over a six- to 24-month period.

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Digital Banking Industry Leaders Forum

Thought Leadership From Around the Industry by BANK tech-trends and Finopotamus:

Benchmarking Your Digital Banking Strategy

Humanizing Digital: Increasing Account Holder Loyalty and Exceeding Goals with Smart, Flexible Solutions

Alogent

 

Digital Transformation: A Banking Imperative

Three Present-Day Goals to Revolutionize Your FI’s Marketing

eSignatures Are Now a Top Priority Across the Nation

Fight Fraud by Better Understanding Your Financial Data

It’s Always About the People: 5 Rules for Digital Banking and Beyond

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Internet Access

 

Cisco Service Predicts SD-WAN Problems

Cisco has taken the wraps off ThousandEyes WAN Insights service that will let Cisco SD-WAN customers get network forecasts and SD-WAN policy recommendations for elevating application performance. They said that ThousandEyes WAN Insights helps IT teams anticipate changes to their WAN environments using data-driven analysis that gives them actionable network recommendations to reduce issues and optimize performance across Internet, cloud, and SaaS.

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Juniper Networks Rolls out 'Full Stack' SASE

Secure access service edge (SASE) and security service edge (SSE) have been gaining momentum with hybrid work being the primary driver. This article says that the simplest way to think about it is that SASE is comprised of SSE plus SD-WAN. In response to these market changes, Juniper Networks announced that it has expanded its SSE portfolio by adding native cloud access security broker (CASB) and data loss prevention (DLP) capabilities. The company defines “full stack” as a single policy framework that organizations can use to create firewall policies, proxy policies, secure access, and now CASB and DLP.

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Call Centers

 

5 Steps to Writing Better Procedures for Contact Center Reps

Writing procedures for your contact center agents can be difficult, and many trainers and managers who are tasked with creating procedures haven't been trained on how to write job aids, procedures, policies, or troubleshooting guides for contact center reps. If procedures are clear, concise, and complete, then reps can use them to handle every call with fewer mistakes and shorter hold times. This article highlights a five-step process for writing procedures that are clear, concise, and complete.

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