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Dell has unveiled the latest 2-in-1 laptop in its Latitude line which features a first-of-its-kind touchpad designed specifically for video conferencing. The new Latitude 9330 is the first 13” device in the 9000 series as well as the thinnest business laptop in its Latitude portfolio. Under the hood, the Latitude 9330 sports a 12th Gen Intel Core processor along with Wi-Fi 6E and 4G LTE or 5G, as well as the latest Intelligent Privacy features. These features are able to conceal information on your laptop’s screen by dimming it when an onlooker is detected while Dell’s dual electromechanical SafeShutter helps prevent malicious third parties from spying on you via the Latitude 9330’s webcam.
Mastercard announced the launch of an enhanced identity solution designed to improve the online shopping experience and tackle digital fraud in a new collaboration with Microsoft. Microsoft's Dynamics 365 Fraud Protection's proprietary risk assessment, which leverages adaptive AI to assist in real-time fraud detection by identifying risky behaviors across purchase, account and in-store activities, has been integrated with Mastercard's Digital Transaction Insights to better enable real-time intelligence sharing.
This article states that synthetic data, or computer-generated data that serves as an alternative to real-world data, has the potential to change the current AI development paradigm and disrupt traditional data-to-insight pipelines. Synthetic data shows promise in its ability to fill the gaps with data-centric approaches and deliver comprehensive training data at a fraction of the cost and time of current practices.
ATM software is now entering the realm of the cloud, as the CEN XFS Standard Committee is pressing forward with its new standard: XFS4IoT. This standard aims to be truly OS agnostic, and allow ATM operators to more easily integrate more complex tools into their machines. This article takes a deep dive into the details of the new standard.
One business called Cash Connect offers Remote Cash Capture which features smart safes, cash recyclers and kiosks and allows business to accept, validate and count currency. When the merchants put the cash into the smart safe bill validators, Cash Connect receives a file with the amount of the validated currency, then it sends an ACH to the customer's FI of choice. The firm claims that Cash Connect is a great option for FIs who are looking to reduce operational expenses related to managing internal RCC program (i.e. compliance, vault infrastructure, carrier relationships, program costs, etc.) along with the reduced risk of accepting cash deposits at branches.
Achieving the ability to provide deterministic wireless performance is a major goal of Wi-Fi 7, as will probably be the case in future versions of Wi-Fi. Wi-Fi 7 will be about 3.6x faster than Wi-Fi 6/6E, with an aggregate throughput that can reach close to 35 Gbps. As with Wi-Fi 6/6E, Wi-Fi 7 will operate in the 2.4 GHz, 5 GHz, and 6 GHz frequency bands.
Verizon and Oracle have announced plans to collaborate on boosting Verizon’s 5G Ultra Wideband platform. The plan for this deployment is to have partners and customers explore, create and test 5G use cases through the use of Oracle’s Lab.
Trend Micro announced the launch of Trend Micro One, a unified cybersecurity platform with a growing list of ecosystem technology partners such as: Bit Discovery, Google Cloud, Microsoft, Okta, Palo Alto Networks, ServiceNow, Slack, Qualys, Rapid7, Splunk, and Tenable. They claim that joint customers benefit from connected visibility, better detection and response capabilities, and comprehensive protection across security layers and systems.
In 2021, threat actors aggressively exploited newly disclosed critical software vulnerabilities to hit a broad set of targets worldwide, says the latest advisory published by the US Cybersecurity and Infrastructure Security Agency. This article lists the top 15 CVEs routinely exploited by attackers in 2021.
Qualtrics announced Qualtrics Social Connect, a new digital customer service and social listening solution that enables contact center, marketing and CX teams to capture, analyze and respond to service requests they receive through chat, email and social media. It features a single unified inbox, automated chat responses, and insight into the social trends and real-time customer sentiment, intent and emotions through XM Discover natural language understanding capabilities.
With the expected introduction by the Federal Reserve next year of a commercial real-time payments platform for the United States, total instant payments in the U.S. market will rise nearly five-fold, to 8.9 billion, by 2026. That’s up from 1.8 billion last year. However for now, the U.S. market, in which the only real-time networks are the Zelle peer-to-peer payments platform and the Real Time Payments system from The Clearing House Payments Co., lags well behind other national systems such as those in India, China and Thailand.
Virtual credit card numbers are a sequence of numbers that can be used in place of your actual credit card number. It creates a one-time-use sequence of numbers or a token when shopping with an online merchant instead of entering your physical credit card number into the website. The pros of virtual credit cards include: 1) Added security; 2) Convenience; 3) Can be used one time or multiple time; and 4) Transactions are posted to account statements. Meanwhile, the cons include: 1) Not for in-person use; 2) May have trouble with refunds; and 3) Could complicate reservations.
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Read Chris Doner's comments:
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Comcast Business has joined forced with Cisco to provide an enhanced software-defined wide area network (SD-WAN) solution. Cisco’s SD-WAN is powered by Viptela, an IT service company owned by Cisco. It touts features like identity-based policy management, extended end-to-end visibility into network health and performance as well as integrated 4G LTE and 5G connectivity functionality.
This article states that if you’re an organization of even moderate size, you’re going to be running applications across multiple clouds. It goes on to look at how you can map your multicloud situation into a more robust IT strategy.
The decision of whether to transfer a call from one agent to another presents a cost/quality tradeoff that may not be receiving the attention it should. This article discusses how one contact center that was concerned about the cost and quality implications of excessive transferring worked to manage these variables by incorporating agent transfer decisions into their monthly scorecard.