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Your source for the latest technology information of interest to community banks across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

November 7, 2022


Hardware News

 

Hewlett Packard Enterprise Introduces Next-Generation Compute

Hewlett Packard Enterprise announced new HPE ProLiant Gen11 servers that they say are well suited for a range of modern workloads, including AI, analytics, cloud-native applications, graphic-intensive applications, machine learning, Virtual Desktop Infrastructure (VDI), and virtualization. On HPE ProLiant servers, an HPE GreenLake for Compute Ops Management subscription provides a cloud-native management console. Compared to the previous generation, the new HPE ProLiant Gen11 servers support twice as much I/O bandwidth for the most demanding applications, 50% more cores per CPU for improved workload consolidation, and 33% more high-performance GPU density per server.

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Cisco Adds a Firewall, Upgrades Security

Cisco announced the Secure Firewall 3105 it says is built specifically for hybrid workers and small branch offices. The 1U 3105 supports 10Gbps throughput, 7Gbps IPSec throughput and 3,000 VPN peers. The box is the new low-end for the Secure Firewall 3100 family, including the 3110, 3120, 3130 and the high-end 3140, which supports 45Gbps throughput. Plus, Cisco is now offering Cisco Lifecycle Pay for Secure Firewall, a Cisco Capital fixed-term subscription plan to provide a financial incentive to upgrade firewalls. Customers can receive a 10% replacement incentive when returning firewall hardware and upgrading to Cisco’s latest qualifying firewall.

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Software Updates

 

Laserfiche Embeds Handwriting Recognition in AI Data Capture Services

Laserfiche launched an expansion of its intelligent data handwriting recognition for Laserfiche Cloud. This new feature allows organizations to extract handwritten text from semi-structured documents. They said that their handwriting recognition services make content-centric workflow automation accessible to Laserfiche customers whose end users require paper documents or forms for any reason.

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Best Data Preparation Software 2022

Data preparation is the transformation and standardization of data before it is analyzed by a machine learning model. This article looks at these tools of 2022 to help you get the job done: Trifacta Wrangler; Datameer; Altair Monarch; Tableau Prep; IBM Cognos Analytics; Alteryx Designer; Informatica Enterprise Data Preparation; Talend Data Preparation; AWS Glue; and Upsolver.

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ATMs/Kiosks

 

Independent ATM Deployers Playing Increasingly Important Role in Global ATM Markets

Research firm RBR is reporting that as FIs around the world rationalize their ATM fleets, and remove unprofitable units, independent ATM deployers (IADs) are stepping in to fill the vacuum. RBR’s report Global ATM Market and Forecasts to 2027 shows that while the total number of ATMs worldwide is slowly declining, the number of machines deployed by non-FIs is increasing – by 5% last year. Almost one in five ATMs worldwide is now deployed by an IAD.

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Wireless World

 

If More States Allow Digital IDs, More Mobile Payments Could Follow

Arizona in March was the first state to allow its citizens the option of storing a license or other state ID card in their Apple Wallet. That move was followed by a similar action in Maryland. These actions, if followed by other states, are likely to lead to higher usage of mobile payments as more and more app users leave their leather wallets at home, projects the consulting firm Auriemma Group. They found that two-thirds of mobile-pay users and one-fifth of non-users overall have an interest in adding a driver’s license or other state ID to their mobile wallet.

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The Big Potential of Banking Apps for Kids: Attract the Parents

With so many kids using mobile devices at a young age, financial apps geared towards children are helping them learn about money management. This article posits that FIs that offer digital “kids accounts” can create loyalty with their parents who may stay with that institution for life. Broadly speaking, such apps should make complicated financial concepts easy to understand for younger consumers, they should have a level of personalization and customization, and be simple and easy to use.

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Security Section

 

Here's How to Do Zero-Trust Security

Zero-trust is without a doubt the new buzzword of cybersecurity, and a trend that has dominated discussions around the security priorities of both public and private-sector organizations over the past several years. It’s an approach that treats each and every user, device, application and workload as untrusted and does not grant access to any resources until a device or identity has been tested and verified. This article states that to successfully implement zero-trust, organizations must understand that zero-trust is not a solution that can be purchased or installed, or a simple task that can be checked off a to-do list. It is rather an ongoing project and journey with no expiration date; and a change in mindset on how one wishes to operate their business in a secure way.

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Socure Launches New Account Validation Solution

Socure announced it has entered the payment risk space with the introduction of its newest product, Socure Account Intelligence. The product instantly verifies domestic FI account status and ownership, prior to ACH payment transactions or funds disbursement. Only the consumer or business name as well as the account and routing numbers are needed for this real-time service.

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Technology and Marketing

 

Knowns and Unknowns for Marketing Teams in 2023

The author predicts that the growth of digital banking will continue at the same accelerated pace that we’ve seen in recent years, so resources will have to be smartly allocated to leverage that trend to acquire new accounts. He says that many FIs will likely prioritize marketing designed to increase lending opportunities, while others will focus on building up core deposits, particularly if the economy slips into recession. He goes on to reference a few articles about marketing strategies that will be relevant in 2023.

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Harnessing Data to Help the Underbanked

A vast number of Americans fall into the category of the “underbanked”—those who are just starting out on their credit journey or who’ve had some sort of credit-related struggle. By some estimates, up to 100 million people fit that description. While they may not score high with the traditional credit bureaus, data that measures spending habits and bill payment history may offer insight into their true credit risk. This article covers alternative credit scores, and advances in technology that can help harness that data.

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Online Banking/E-Commerce/Website Design

 

Improved Digital Account Opening Must Be a Top Priority for 2023

Right up there with marketing and aggressive offers, streamlined digital account opening has a huge impact on deposit and loan sales growth. Done well, digital account opening eliminates a massive amount of keystrokes by pre-filling parts of the process from insights already available through primary or secondary sources. Most importantly, a digital account opening process should be capable of completion entirely on a mobile device in less than five minutes. Using mobile devices for account opening calls for the addition of new, mobile specific features such as data capture and document upload via the device camera, touch signatures, and location tracking for reporting and potentially other functions, like fraud prevention.

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Federal Reserve Announces FedNow Service Pricing

The 2023 FedNow Service fee schedule to be published later in 2022 is currently expected to include the following fees and other pricing information: * A $25 monthly FedNow Service participation fee for each routing transit number (RTN) that enrolls in the service to receive credit transfers; * A fee of $0.045 per credit transfer to be paid by its sender, including returns; * A fee of $0.01 for a request for payment (RFP) message to be paid by the requestor. The planned FedNow Service’s credit transfer transaction value limit will be $500,000. However, participants will have a default limit of $100,000, with the option to adjust it up or down.

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Internet Access

 

Qualys TotalCloud with FlexScan Helps Strengthen Cloud-Native Security

Qualys announced TotalCloud with FlexScan delivering cloud-native VMDR with Six Sigma Accuracy via agent and agent-less scanning for coverage of cloud-native posture management and workload security across multi-cloud and hybrid environments. TotalCloud helps automate inventory, assessment, prioritization and risk remediation via a drag-and-drop workflow engine.

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The Six Types of Virtualization in Cloud Computing

In cloud computing, virtualization allows cloud providers to create a virtual emulation of multiple products or services on one machine without impacting the system’s efficiency. This article considers six types of virtualization: 1) Storage virtualization; 2) Network virtualization; 3) Application virtualization; 4) Desktop virtualization; 5) Data virtualization; and 6) Server virtualization.

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Call Centers

 

The Growing Value of Speech Technology

The role of speech technology continues to grow in contact centers of all sizes. This year’s State of Voice Technology report found that the top three opportunities for implementing speech technology were: improving employee/agent productivity (87%), identifying new business opportunities (77%), and increasing revenues (62%). Speech technology is seen, then, as a key piece of CX with 73% of respondents noting CX analysis as the most impactful use for speech technology, followed by conversational AI at 54%.

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