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Your source for the latest technology information of interest to community banks across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

October 24, 2022


Hardware News

 

Cisco Powers up Nexus Switch

Cisco is using its high-powered Silicon One chip technology to turn up the power and efficiency of its Nexus family of data center, hyperscaler and cloud switches. Silicon One boxes are programmable and can be customized for a range of applications from a single chipset, eliminating the need to deploy multiple, specific silicon for standalone processors, line-card processors, and fabric elements, according to Cisco. This is accomplished with a common and unified P4 programmable-forwarding code and SDK.

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Software Updates

 

Banking-as-a-Service: A $38B Industry in Five Years?

The banking-as-a-service (BaaS) market is set to more than triple in size over the next five years, according to new research. Revenues from BaaS providers will reach an estimated $11 billion this year, according to Juniper Research, and will then rise to more than $38 billion by 2027. Juniper’s report assessed current providers and ranked Green Dot as the most advanced company in the BaaS space, citing its “strong partnerships” with large retailers. Green Dot provides BaaS offerings to companies such as Apple and Walmart.

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New Microsoft 365 App Will Try to Do What the Office App Never Could

Microsoft has revealed that the cloud-based version of its Microsoft Office suite, Microsoft 365, will be ported to a single desktop and mobile application. The move will affect all Microsoft 365 users across enterprise, education and personal subscription packages. Existing users won’t even have to lift a finger, as the existing Office applications will update to the new app automatically, and users will keep their account configurations.

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ATMs/Kiosks

 

ATMs Deliver Cash Recycling, Management Needs

This article states that thirty-five percent of all in-person payments are in cash. The pandemic also caused many consumers to look at ATMs in a different way. Consumers want cash on hand during market fluctuations and times of crisis. The article concludes that this scenario makes cash recycling technology more important than ever. Recyclers help reduce cash replenishment costs, as well as the amount of "idle" cash in the ATMs. The technology also provides greater choice in available denominations and reduces errors in cash operations.

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Wireless World

 

Why Mobile Apps Need to Deliver Entire Banking Experience

Many FI mobile apps only offer partial tools for banking, or they don't have all the features that some FinTechs can provide. That's not a good trend given consumers are more willing than ever to switch banking providers and it means FIs need to step up their game when it comes to mobile apps. This article advises that mobile apps should be able to offer nearly every feature available in an institution's desktop online banking solution, including mobile deposits, spending/budget analytics, searchable transaction history, in-app peer to peer payments and account alert customization.

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5G Adoption Is Moving to Mainstream

5G adoption is extending beyond the early adopters and into the mainstream market, according to a new Ericsson Consumer Lab study. The next wave of 5G adopters will want to see significant improvements in coverage as well as network performance. By contrast, early 5G adopters primarily wanted rich, new 5G experiences and premium handset devices.

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RSA Mobile Lock Helps Detect Critical Threats on Mobile Devices

RSA introduced RSA Mobile Lock, a new defense in the war for mobile security. RSA Mobile Lock helps detect critical threats on mobile devices and can restrict users from authenticating into secured corporate systems, preventing a threat from expanding beyond one compromised device to other users, data, and systems. Mobile Lock only secures the authentication app; it does not restrict access to any other resources. Moreover, Mobile Lock helps establish device trust by constantly scanning for critical threats.

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Security Section

 

Pentest People SecurePortal Helps Identify Vulnerabilities as They Appear

Pentest People has re-engineered its SecurePortal product to provide customers with continuous, cloud-based vulnerability monitoring and penetration testing as a service (PTaaS). Its dashboard shows when vulnerabilities first emerged, their level of severity, and when they were addressed, allowing organizations to track their security posture over the course of the year.

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Exabeam New-Scale SIEM Helps Defend Against Complex Threats

Exabeam's New-Scale SIEM is a combination of cloud-scale security log management, behavioral analytics, and an automated investigation experience. The new Exabeam cloud-native product portfolio is built on an open platform that integrates with more than 500 different third-party products and includes nearly 8,000 pre-built parsers.

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Technology and Marketing

 

Gaining an Edge with a Preemptive Data Strategy

The author states that it’s critical to determine how to leverage data to improve the user experience with insights such as engagement analytics, spending patterns and benchmark comparisons with competitors. He thinks that technology is moving beyond today’s dashboards and insight analysis to more robust data intelligence solutions with flexible, autonomous features. He goes on to cover what featreus to look for in an advanced BI solution.

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The Keys to Solving Loyalty & Retention Problems

Personalization and digital tools are what conumers are looking for in an FI, according to a Quantum Metric survey. If they aren’t getting those two elements in their banking experience, they’ll likely turn to Google to find a better option. The survey found that when people forsake their FI, it’s often because their banking experience isn’t fast – or digital – enough. This article takes a deep dive into what banking solutions Americans are looking for today.

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Online Banking/E-Commerce/Website Design

 

Mastercard to Bring Crypto Trading Capabilities to FIs

Mastercard has introduced Crypto Source, a new program to enable FIs to bring secure crypto trading capabilities and services. In partnership with regulated and licensed crypto custody providers, Mastercard's FI partners will gain access to a suite of buy, hold and sell services for select crypto assets, augmented with proven identity, cyber, security and advisory services. This Crypto Source offering is complemented by Mastercard Crypto Secure to bring additional security to the crypto ecosystem and support card issuers in their compliance with complex regulations.

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Open Banking API Security: Best Practices to Ensure a Safe Journey

For open banking to function, APIs are critical as they help create connectivity between different stakeholders for the transfer of financial data. However, using APIs widens the attack surface and increases security risks. This article lists key best practices for API security in open banking to help manage and minimize these risks.

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Internet Access

 

Cisco Expands Its SD-WAN Software for Wider Reach, Better Security

Cisco has broadened the scope of Cisco SD-WAN software by growing its reach and security, and expanding its support for deploying multi-region WAN fabric. The idea behind the new features is to help manage the complexity and security of connecting to cloud resources from the edge of the network. Cisco has added the ability to encrypt SD-WAN traffic whether it’s going across a private backbone or public networks. Cisco has partnered with so-called middle-mile providers such as Megaport to support encrypted traffic as it crosses their networks as part of the SD-WAN overlay network.

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Comcast Increases Xfinity Internet Speeds Across 5 Different Plans

Comcast is boosting Internet speeds for more than 20 million of its Xfinity broadband customers, doubling the download rate on one of its lower tier plans and increasing the speed by 33% on two others. In context, the speed increases come as Comcast looks to better compete with offerings from fiber competitors. Many fiber rivals already offer multi-gig service tiers and have bumped up the baseline speeds for their entry packages.

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Call Centers

 

Conversational AI Demystified for Contact Centers

A Conversational AI Platform (CAIP) employs artificial intelligence to enable you to interact with software using only natural language. The core concept is simply using natural language to interact with multiple systems quickly and easily and get things done. It’s a unified user interface to any backend system. Since CAI is an automation tool, the end user will typically experience it in one of three forms: chatbots, voicebots or conversational IVRs. The goal for users is more natural interactions, getting questions answered or fixed faster, and the choice to use the channel most convenient at the time.

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