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Your source for the latest technology information of interest to community banks across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

October 3, 2022


Hardware News

 

Microsoft Brings Zero Trust to Hardware in Windows 11

Microsoft requires a Trusted Platform Module (TPM) 2.0 chip to be installed on both new and upgraded Windows 11 machines. The company had required TPM 2.0 capabilities on all new Windows 10 machines, but the latest version of Windows won't even run if the PC doesn't have a TPM 2.0 security chip. To provide TPM 2.0 protection directly on the motherboard, Windows 11 machines include the Microsoft Pluton security processor on the system-on-chip.

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SSD Could Hasten Demise of HDD as Price Parity Looms in 2023

Teamgroup, with its SATA-based AX2, and Leven are the first to have breached the $50 per TB barrier, and it is likely that many more will follow in the incoming weeks/months. Some observers think that 2TB seems to be the sweet spot at which price parity between hard disk drives and SSD could happen. SSDs are usually faster, far more resilient, lighter, have a longer warranty and consume less energy than traditional hard drives.

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Software Updates

 

Microsoft Viva Enhancements Address Employee Disconnect in Hybrid Work Environments

Microsoft announced two new apps, Viva Pulse and Viva Amplify. Viva Pulse is designed to enable managers and team leaders to seek regular and confidential feedback on their team’s experience, using smart templates and research-backed questions to help managers pinpoint what’s working well, where to focus, and what actions could be undertaken to address team needs. In comparison, Viva Amplify is meant to improve communication between leaders and employees. The app centralizes communications campaigns, offers writing guidance to improve message resonance, enables publishing across multiple channels and distribution groups in Microsoft 365, and provides metrics for improvement.

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ATMs/Kiosks

 

Next-Generation ATMs: Innovations and Updates

Despite the growth of digital payments, cash remains a vital payments instrument. In this article, payments risk experts from the Atlanta Fed discuss the latest technologies that are being incorporated into next generation ATMs.

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Wireless World

 

Contactless Payments Transaction Values to Surpass $10 Trillion Globally by 2027

A new study from Juniper Research has found that the value of contactless payment transactions will reach $10 trillion globally by 2027; from $4.6 trillion in 2022. It anticipates that investment in the underlying contactless payments ecosystem, such as contactless-enabled POS (Point-of-Sale) terminals and device-level support, will be the key driver of contactless transactions value growth over the next 5 years. Mobile and wearable contactless payments are anticipated to grow by 221% between 2022 and 2027.

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Banking Will Be Centered Around the Smartphone by 2030

The omnipresence of smartphones has accelerated the adoption of digital wallets such as Apple Pay, Google Pay and Samsung as a payment option. The pandemic also spurred the adoption of mobile payments as a convenient, contactless alternative to cash. GlobalData predicts that the popularity of social commerce will drive the development of super-apps that offer a diverse range of services, including finance, social media, and ecommerce.

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Security Section

 

Illumio Introduces New Solution to Stop Endpoint Ransomware from Spreading Across the Hybrid Attack Surface

Illumio announced Illumio Endpoint, a reimagined way to help prevent breaches from spreading to clouds and data centers from laptops. Illumio Endpoint lets your policy follow your teams’ laptops wherever they work, whether at home, or in the office. It includes the ability to control application access so users can only reach the necessary applications from their device, not the entire data center and cloud, minimizing the organization's risk from vulnerable or compromised endpoints.

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Office Exploits Continue to Spread More than Any Other Category of Malware

While overall malware attacks in Q2 fell off from the all-time highs seen in previous quarters, over 81% of detections came via TLS encrypted connections, according to WatchGuard. The Q2 Internet Security Report shows that Office exploits continue to spread more than any other category of malware.

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Technology and Marketing

 

Accelerating Growth with the Right Digital CX & Brand Strategy

This article states that for FIs that have fallen behind the digital transformation curve, the opportunity cost of not modernizing now is a matter of survival. It provides an overview of how a few FIs have pursued their digital initiatives and the results they achieved, along with key considerations for executives tasked with determining the best course of digital channel action.

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Online Banking/E-Commerce/Website Design

 

Humanizing Digital Channels Is All About Empathy

The author is convinced that empathetic service in both human and digital channels is a critical differentiator in a time of growing faceless automation and commoditization in the banking industry. He states that advanced technologies like the cloud, AI and machine learning help deliver a sensitive and seamless experience across all channels. He lays out four steps to create empathy through your digital channel: 1) Listen; 2) Understand and predict; 3) Act; and 4) Learn.

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Get Set for a Virtual Card Tsunami

Virtual payment cards have been around for more than a decade, but now they appear to be poised for big growth with the rise of e-commerce and the wide availability of digital wallets. Indeed, the volume of transactions arising from these cards will balloon from 28 billion worldwide this year to 121 billion by 2027, according to research released by Juniper Research. The U.S. is poised to loom large as a virtual card market. It alone will claim 72% of all revenue generated from virtual cards in 2027, Juniper predicts, a share that will come to some $71 billion.

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How FIs Can Leverage the Power of APIs to Enhance Digital Innovation

Understanding the importance of APIs — application programming interfaces — to improved digital functionality is critical to seeing how the banking industry can continue to evolve. This article recommends that FIs standardize the processes being delivered through multiple systems of record (SORs) and banking channels, while at the same time having control of the user experience (UX) delivered through each channel. It concludes that open APIs, coupled with agile product manufacturing, allows FIs to implement their own unique products, business processes and accountholder-facing layers that differentiate them in the market.

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Digital Banking Industry Leaders Forum

Thought Leadership From Around the Industry by BANK tech-trends and Finopotamus:

Benchmarking Your Digital Banking Strategy

Humanizing Digital: Increasing Account Holder Loyalty and Exceeding Goals with Smart, Flexible Solutions

Alogent

 

Digital Transformation: A Banking Imperative

Three Present-Day Goals to Revolutionize Your FI’s Marketing

eSignatures Are Now a Top Priority Across the Nation

Fight Fraud by Better Understanding Your Financial Data

It’s Always About the People: 5 Rules for Digital Banking and Beyond

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Internet Access

 

Key Considerations for Organizations Moving to Multicloud

The author contends that there are substantial short term benefits to migrating to a multicloud environment, including significantly improved scalability, security, and disaster avoidance and recovery. He recommends starting from the ground up with a transit network that provides enterprise-grade speed, stability and security. Then, identify and deploy cloud-agnostic tools that give you high availability single-interface management panes providing complete visibility across your entire network.

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Google Fiber Hits 20 Gbps in Field Trial as It Plots Multi-Gig Step Up

Google Fiber will “dramatically expand our multi-gigabit tiers” in the coming months. Ultimately, the company is aiming to provide symmetrical speeds of 100 Gbps, though didn’t provide a timeframe for doing so. The news comes as Google Fiber plots expansions into five new states over the coming years. In addition to Arizona, it is eyeing Colorado, Idaho, Nebraska and Nevada.

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Call Centers

 

Stop the Churn of Agent Turnover at Your Contact Center

By some accounts, call center agent attrition was 60% higher in 2021, with 58% more available jobs. It costs between $25,000 and $100,000 to replace a $50,000-per-year salaried employee. So, purely by the numbers, it’s cheaper to retain disengaged employees than to replace them. This article recommends using AI tools make it easier than ever to give agents flexibility and offer a hybrid work model. Plus flexibility could be one of the best ways to set yourself apart as an employer of choice. Here are five additional tips to help you reduce employee churn: 1. Create a two-way feedback street; 2. Support your managers; 3. Improve agent onboarding; 4. Tap into each agent’s sources of motivation; and 5. Set a retention intention throughout the agent life cycle.

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