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Your source for the latest technology information of interest to community banks across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

September 5, 2022


Hardware News

 

Nvidia Partners with Dell and VMware for Faster AI Systems

Nvidia announced a new data-center solution with Dell Technologies designed to bring AI training in a zero-trust security environment. The solution combines Dell PowerEdge servers with Nvidia’s BlueField DPUs, GPUs, and AI Enterprise software, and is optimized for VMware’s newly released vSphere 8 enterprise workload platform.

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What Is USB4? Differences from Thunderbolt 4, Older USB Versions Explained

USB has come a long way since the 12Mbps days of the '90s. USB4 unifies the USB and Intel Thunderbolt protocols for the first time, expanding USB's capabilities while further dividing the technology into different performance classes. This article goes on to take a deep dive into USB4 and related standards.

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Software Updates

 

VMware Trots Multi-Cloud Management, Enhanced Edge Compute Stack

VMware unveiled a series of upgrades to its cloud software portfolio. The multi-cloud software, called VMware Aria, is designed to help organizations manage the cost, performance, configuration and delivery of infrastructure and cloud-native applications. Some of VMware Aria’s other features include business insights that leverage AI and machine learning analytics, along with automated enforcement of networking, security and cost compliance. Regarding the edge, VMware introduced an updated version of its Edge Compute Stack. Upgrades to this package include higher performance with GPU pass-through support, enabling AI and machine learning use cases.

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How to Use ML and AI in the Fintech Industry?

Artificial intelligence (AI) and its subset technology, machine learning (ML), no longer represent some futuristic innovations. This article points out that the scope, opportunities, and use cases of AI and ML in the Fintech sector are continuously expanding, especially in these areas: Fraud Control and Financial Security; Personalized Banking; Decision-Making based on Data-Driven Insights; Chatbots; and Credit and Risk Profiling for Loans.

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ATMs/Kiosks

 

GLORY Launches Next Generation Teller Cash Recyclers

Glory announced the first of its new GLR series of Teller Cash Recycler (TCR) solutions, GLR-100. The new cassette-based recycling solution comes with self-audit capabilities. The firm says that their new machine delivers high-speed note counting, high-capacity storage, and secure cash transportation between the teller and the vault.

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Wireless World

 

How Mobile Banking Apps Enhance the User Experience

With an estimated 169.3 million mobile banking users in the U.S., many Americans view digital banking solutions as the “new normal” for managing their financial lives, and 80% believe they can now manage their money entirely without a branch. Many surveys have shown that consumers think an easy-to-use mobile app is the most important feature a FI can provide. This article highlights the other features that users are looking for in their mobile banking app.

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Security Section

 

Sorting Zero-Trust Hype from Reality

Zero trust is not a product, but is a security methodology, a framework of technologies and best practices that an organization needs to define and adopt across their IT environments over time. Zero trust simply can't be implemented with a single product because it is grounded in the concept of defense-in-depth and least-privileged access concepts.

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Palo Alto Adds New SaaS Compliance, Threat Prevention, URL Filtering Features to Prisma

Cybersecurity vendor Palo Alto Networks has announced new updates to its Prisma Secure Access Service Edge (SASE) platform that introduce new Software as a Service (SaaS) security and compliance support for customers, along with enhanced threat prevention and URL filtering capabilities. The new advanced URL filtering uses “deep learning” to help prevent new phishing attacks, ransomware, and other web-based threats. The firm has also released a new native artificial intelligence for IT operations (AIOps) solution for SASE to help simplify networking and security operations.

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Technology and Marketing

 

What Is the Microsoft Intelligent Data Platform?

The Microsoft Intelligent Data Platform offers services for databases and operational data store, analytics, and data governance, providing authorized users with insight that will help them to properly understand, manage and govern their organization’s data. The pieces that make up the Microsoft Intelligent Data Platform are services you may already be using because it includes all of Microsoft’s key data services, such as SQL Server 2022, Azure SQL, Cosmos DB, Azure Synapse, Microsoft Purview and more. But you’re probably not using them together as well as you could; the Intelligent Data Platform is here to make that easier.

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3 Ways Financial Marketers Are Using Data to Better Connect with Consumers

The author states that financial marketers have a big job — and big opportunity — to connect with enormous potential audiences across diverse portfolios of products and services. He points out three examples of ways financial marketers are already using data to educate and illuminate accountholders: 1. Email reminders to complete a form; 2. Context-based communications and recommendations; and 3. Useful content based on website behavior.

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Online Banking/E-Commerce/Website Design

 

FedNow Real-Time Payments Service to Launch next Summer

The Federal Reserve has narrowed the timing of the launch of its real-time payments service, FedNow, to between May and July. When it launches, FedNow will be accessible to FIs of any size, enabling them to provide businesses and consumers with the ability to send and receive instant payments efficiently and securely.

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The Digital Dollar Project Launches a ‘Sandbox’ to Explore the Technology for a U.S. CBDC

The Digital Dollar Project just launched what it calls a Technical Sandbox Program in an effort, it said, to help advance understanding of the technical requirements undergirding a central bank digital currency (CBDC) for the US. The program will begin in October and will focus initially on cross-border payments, the foundation said.

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Visa Tokens Overtake Physical Cards in Circulation

Visa has issued its four billionth network token for e-commerce payments, surpassing the number of physical cards it has in circulation worldwide. The Visa Token Service (VTS) replaces 16-digit account numbers with a digital token only the payments giant can unlock. VTS was launched in 2014 but has seen an explosion in usage as e-commerce volumes have grown by more than 50% since the onset of the pandemic. According to Visa's own analysis, across more than 8600 issuers and 800,000 merchants, its tokens have led to a 28% reduction in fraud rates and a three per cent increase in approval rates.

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Digital Banking Industry Leaders Forum

Thought Leadership From Around the Industry by BANK tech-trends and Finopotamus:

Benchmarking Your Digital Banking Strategy

Humanizing Digital: Increasing Account Holder Loyalty and Exceeding Goals with Smart, Flexible Solutions

Alogent

 

Digital Transformation: A Banking Imperative

Three Present-Day Goals to Revolutionize Your FI’s Marketing

eSignatures Are Now a Top Priority Across the Nation

Fight Fraud by Better Understanding Your Financial Data

It’s Always About the People: 5 Rules for Digital Banking and Beyond

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Internet Access

 

ReasonLabs Launches Complimentary Online Security Tool

ReasonLabs has launched its newest product, Online Browser Security. The product helps provide real-time, 24/7 protection against malicious URLs, phishing, harmful extensions, suspicious downloads, intrusive cookies and trackers, unauthorized notifications, and pop-ups. It is currently available via a complimentary download.

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6 Top Managed Cloud Services Providers—and How to Choose

A managed cloud services provider (MCSP) partially or totally manages the cloud platforms of their customers, including the migration, maintenance, and optimization of those platforms. Cloud environments include public, private, and hybrid clouds, each of which requires that providers have the skill sets to manage them depending on the goals of the platform. There are dozens of managed cloud services providers, but this article reviews these six: 1) Accenture; 2) Capgemini; 3) Deloitte; 4) HCL Technologies; 5) NTT Data and 6) TCS.

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Call Centers

 

Why Skimping on Speech AI Technology Could Cost FIs Billions

In theory, AI helps call center agents provide better answers and solutions by using virtual assistants and chatbots in the initial phases of a call to understand the issue and even resolve it entirely. However, the author argues that in competition with FinTechs, FIs must deploy AI-enabled automated speech recognition and text-to-speech technology that is both industry and FI-specific. He states that everything starts with automatic speech recognition, and then progresses on to sentiment analysis, hyper-personalization and even regulatory record-keeping.

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Microsoft Digital Contact Center Platform: A Work in Progress

Microsoft recently introduced the Microsoft Digital Contact Center Platform, and with it they say they are integrating Nuance to bring a new level of conversational AI, security, and automation to the contact center. It includes Microsoft’s CRM Dynamics 365, the Nuance self-service solutions, Teams collaboration and the Azure cloud. It also includes Microsoft Power Platform, the term used for a group of three Microsoft applications: Microsoft Power BI, PowerApps and Flow.

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