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Your source for the latest technology information of interest to community banks across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

April 20, 2020


Hardware News

 

How to Dispose of IT Hardware Without Hurting the Environment

The first option to consider is returning the equipment the vendor or reseller you bought it from because vendors often give a fair-market buyout for the devices that can go toward new products. If that’s not an option, and you have to find a disposal company – an IT Asset Disposition (ITAD) service – on your own, the first thing to check is whether it is properly certified. Proper certification starts with a Responsible Recycling (R2) certification.

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DDR5 Memory Promises a Significant Speed Boost

DDR4, or Dynamic Data Rate version 4, came out in 2014. It started out at 1600 Mhz speeds and eventually reached 3200 Mhz at the very high end, with most DRAM in the low 2000 MHz range. However, now 3200 Mhz memory isn't fast enough. DDR5 will start at 3200 MHz and scale all the way up to 8400 MHz as time goes on. Intel is planning to move to DDR5 and PCI Express 5 (completely skipping PCIe v4) in 2021. Micron has begun sampling DDR5, Hynix said it plans to begin volume production at the end of this year, and Samsung plans to start DDR5 production next year.

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Software Updates

 

ZeroFOX's AI-Powered Platform Now Includes Security for Zoom and Slack

ZeroFOX has extended its artificial intelligence (AI) powered platform to now include advanced cyberattack protection capabilities for business collaboration platforms such as Zoom and Slack. ZeroFOX is offering a 15-day trial to help organizations protect their employees, customers and partners on Zoom and Slack.

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Dell Releases New Tool to Detect BIOS Attacks

Computer manufacturing giant Dell just released a new security tool that detects attacks attempting to modify a computer's BIOS component. Named the Dell SafeBIOS Events & Indicators of Attack, the tool works by detecting changes to a Dell computer's BIOS configuration and raising an alert in companies' management consoles.

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ATMs/Kiosks

 

Mobile ATM Vans

ICICI Bank of India, working with government authorities, has deployed two mobile ATM vans to offer all the services available at regular ATMs including withdrawing cash, transferring funds and making deposits.

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Wireless World

 

Mastercard Advocates Higher Contactless Limits as PIN-Less Transactions Surge

As of February 2020, contactless payments made up approximately 50 percent of Mastercard’s global card-present purchases, excluding the United States. Across the globe the card giant is raisingcontactless limits, either permanently or temporarily on a country by country basis.

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Security Section

 

Using Cisco IP Phones? Fix These Critical Vulnerabilities

Cisco has released another batch of fixes for a number of its products. Among the vulnerabilities fixed are critical flaws affecting a variety of Cisco IP phones and Cisco UCS Director and Cisco UCS Director Express for Big Data, its unified infrastructure management solutions for data center operations. Admins are advised to check if their Cisco IP phones in use are affected and, if so, upgrade the firmware.

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SANS Security Awareness Work-from-Home Deployment Kit

The SANS Security Awareness Work-From-Home Deployment Kit offers a wide variety of SANS public resources and paid training materials at no cost.

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Technology and Marketing

 

Three Mistakes Financial Marketers Make with COVID Communications

Now that FIs have moved past initial reactions to the coronavirus crisis, they have an opportunity to address shortcomings in their customer outreach. Common missteps: not giving specific information, sending the same message to everyone, and lack of frequency.

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Online Banking/E-Commerce/Website Design

 

When Opening Accounts in Branches Becomes Impossible

Digital channels, phones and mail are now the main banking options for everything except safe deposits, coins and possibly notarization. Creating a digital onboarding (including account opening) capability is an active project for many FIs right now. Some research has found significant increases in digital account opening satisfaction when a FI’s website or app “prompts the consumer with questions to help select the right product” and “offers a way to compare features and fees of multiple products.”

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Internet Access

 

Cloud-Based VPNs Can Ease Network Traffic Overload Due to COVID-19

Remote work will be a big part of any post-coronavirus plan. One approach to scaling VPN capacity is to move to a software-based service - one that is in the cloud and uses subscription licensing. A major problem now is that if an organization's entire workforce needs the VPN, it's difficult to scale up quickly with a hardware-centric solution.

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Work from Home, Phase 2: What Comes next for Security?

Phase 1 was all about employee access, network communications confidentiality/integrity, and basic endpoint security. The next phases will move quickly from risk assessment to mitigation. Some security teams are doing home network scans, while others are increasingly focusing on network traffic monitoring of data travelling back-and-forth on VPNs or directly out to SaaS providers and the public cloud.

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Jitsi No Cost Full-Featured Video Conferencing

Here is their marketing pitch: "If you want an alternative to Zoom: try Jitsi Meet. It’s encrypted, open source, and you don’t need an account .Jitsi is the best, most secure video conferencing solution available for free to anyone."

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Call Centers

 

Optimizing the Contact Center in the New Normal

In a recent Cornerstone survey of FI clients, the vast majority reported increases of 20% or more as a result of the pandemic. Anecdotally, many of them are facing volume surges much higher than that. Average “Speed of Answer” (wait time) and abandon rates tripling or worse. Third party overflow call partners, which FIs rely on to handle peaks in volume, are also overwhelmed, which has only compounded the problem. Meanwhile, 75% of FIs report at least partial remote deployment now. The article covers some fundamental best practices in these difficult times.

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