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Your source for the latest technology information of interest to community banks across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

August 10, 2020


Hardware News

 

Fortinet Unveils New FortiGate 4400F Firewall

Fortinet announced the FortiGate 4400F which is a hyperscale firewall that is powered by Fortinet’s latest seventh generation network processor (NP7) and offers hardware-acceleration. The company claims that it is the only network firewall that is fast enough to secure hyperscale data centers and 5G networks.

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Software Updates

 

What Are the Benefits of Automated, Cloud-Native Patch Management?

A new report entitled The 2020 TCO Study of Microsoft WSUS & SCCM states that “selecting a SaaS-based patch management solution over a legacy provider minimizes the risk of financial impact.” It claims that organizations using Microsoft endpoint management for patching and hardening spend nearly 2x as much as organizations using SaaS-based patch management platforms.

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New Encryption Standards Will Soon Sweep Away Security Controls

Transport layer security (TLS) and DNS, two of the foundational protocols of the Internet, have recently undergone radical changes to protect browser user privacy. At the same time, they will reduce security on-premises in the short term, and security professionals must put tools in place in the next couple of years, a new report from Forrester Research states. "While [the protocols] hide user activity from the searching eyes of nation-states and ISPs, they also hide valuable metadata from enterprise network inspection tools," according to Forrester Research.

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ATMs/Kiosks

 

Freetouch Launches Smartphone Based Contactless Solution for Touchscreens

Freetouch has introduced a patent pending contactless solution that enables anyone with a smartphone to remotely interact with shared touchscreens. The software eliminates the need for physical contact with kiosks, ATMs and other interactive displays. Freetouch adds a visible cursor overlay to existing PC applications, effectively turning a smartphone into a trackpad for contactless remote control of touchscreens. Users simply snap a QR code to connect to a shared display. No app download or registration is required, and the user's information remains secure and anonymous. An interface lets users click, drag and scroll and perform multi-touch gestures safely on their own device to interact with touchscreen applications.

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Hyosung Introduces ATM Disinfection Upgrades

Hyosung ATMs new disinfection upgrade kits will be installed by certified technicians and include the following 3 features: 1) Silver ion antimicrobial touchscreen; 2) Silver ion antimicrobial keypad (plus function keys if required; and 3) Violet blue LED sterilization lights.

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Wireless World

 

IBM and Verizon Business Collaborate to Merge AI Computing with 5G Networks

The two companies' partnership will harness Verizon's 5G Ultra Wideband 5G network—which rolled out in 30 cities across the US in 2019—its Multi-access Edge Computing, its ThingSpace IoT Platform and Critical Asset Sensor solution (CAS), together with IBM's Maximo Monitor with IBM Watson and advanced analytics. The 5G network is predicted to help organizations manage multiple devices in real time, which could have implications in robotics, video analytics, and more.

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How the Human Touch in a Mobile App Can Became a Relationship Driver

Since March, Umpqua reported a 30% jump in signups for its Go-To platform, a stand-alone app that lets accountholders text their preferred personal bankers about any banking issue. Staff can answer questions about account opening, applying for loans, personal finance management and using the mobile app.

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Security Section

 

Report Finds Hackers Using More Aggressive and Destructive Tactics

The Global Incident Response Threat Report from VMware Carbon Black found an increase in counter-incident responses (IR)—mostly destruction of logs (50%) and diversion (44%)—signaling attackers' increasingly punitive nature and the rise of destructive attacks. Survey respondents named remote access inefficiencies (52%), VPN vulnerabilities (45%) and shortage of available or skilled staff (36%) as the biggest endpoint security challenges related to the pandemic.

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Microsoft's Endpoint DLP Introduction Flies Under the Radar

Microsoft's Endpoint Data Loss Prevention is a new product that adds device-level data loss prevention to Microsoft's broader DLP offerings. Like its counterpart, Endpoint DLP is integrated with Microsoft Information Protection, using the same classification system and ability to use MIP policies. It is enabled natively with Windows 10 deployments and is native to the new Microsoft Edge browser.

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Technology and Marketing

 

5 Ways Marketing Strategy Has Changed Permanently

The author claims that marketers who embrace her 5 recommended changes will be able to grow their brands even if the downturn continues.

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Online Banking/E-Commerce/Website Design

 

What the Use of Open Banking Means for Identity Networks

The author suggests that by connecting identity data from multiple sources through APIs, the open banking concept can help verify identity more reliably and improve the consumer experience. She goes on say that open banking has tremendous potential to open up the banking marketplace to drive new services, but it must be done securely.

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Adjusting Branches to Accommodate Remote Services

NAB is adjusting its regional branch model, cutting operating hours for over-the-counter services to mornings only and redeploying staff to online and video chat in the afternoons. The new model is to be rolled out across all of the Australian bank's 114 regional branches, with branch staff to be retrained and equipped with new tools to support accountholders across phone and online chat after-hours.

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Internet Access

 

Fortinet Launches Secure SD-WAN Solution for Multi-Cloud

Fortinet Secure SD-WAN for Multi-Cloud is designed to help ensure security and high-performance connectivity among public cloud workloads running on multiple clouds cost-efficiently. The company says that their new solution enables application developers and IT teams to develop a seamless SD-WAN-backed cloud-to-cloud network and security framework.

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Call Centers

 

Agent Productivity Starts with Technology

The author lays out 5 areas where improved technology could result in a boost to agent productivity: 1) Quality Management and Speech Analytics; 2) CTI Integration with CRM; 3) Agent and Customer Self-service; 4) Performance Dashboards; and 5) Agent Interface.

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