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Your source for the latest technology information of interest to community banks across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

June 8, 2020


Hardware News

 

Zyxel Launches USG FLEX Series of Mid-Range Firewalls

Zyxel Networks announced USG FLEX, a new series of mid-range firewalls designed for SMBs. The new firewalls provide VPN remote access, WiFi access point management, and robust hotspot functions.

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Software Updates

 

What's next for Windows 10?

The rest of the year is likely to be busy for Microsoft, which plans to retire four different versions of Windows 10, re-release a fifth this fall and put the finishing touches on next year's big refresh.

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ATMs/Kiosks

 

Contactless Self-Service Lockers Now Available for FIs

FTSI has introduced a new product, Smart Lockers for Banking, that offers contactless self-service. This accountholder-facing smart locker technology was designed specifically for FIs and can deliver debit cards, cashier checks, coin orders and documents at an integrated area within the branch location, outside the branch or at a hub location. Accountholders can interact longer at the locker and are not limited to traditional branch hours.

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ATMs Sprayed with Self-Coating Disinfectant

Singapore's UOB is spraying its ATMs with an anti-microbial, self-disinfecting coating that is able to kill germs and bacteria that come into contact with it and lasts for up to six months. They also coat high-touch areas at all of its branches with the commercial grade self-disinfecting coating.

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Wireless World

 

Using Mobile Devices in Branches

Adding amenities like digital signage and cafes to branches helps keep visitors engaged, but FIs are also relying on a tool often used for digital banking: mobile devices. Whether it’s for visitors waiting to be helped, employees trying to help the most people, or keeping the line moving swiftly, FIs are harnessing mobility to improve the in-branch experience. This article goes on to discuss using tablets in the lobby.

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Integrating Payments with Chat

This article covers chat applications like WhatsApp or Facebook Messenger to engage with a brand. The author argues that the biggest challenge is not to integrate chat with payment gateways, but to implement the business aspects of payments. He concludes that chat commerce on mobile devices holds the promise to improve the payment experience.

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Security Section

 

Lumu Launches Compromise Context

Lumu, the creators of Continuous Compromise Assessment cybersecurity model that helps organizations measure compromise in real-time, announced a new Compromise Context capability that offers robust contextual intelligence around confirmed compromise instances, enabling security teams to deploy accelerated incident response efforts. Compromise Context is designed to hep answer questions such as: How and where is a particular compromise spreading? What is the attacker’s objective? How long has a specific compromise been taking place?

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What Is Pretexting? Definition, Examples and Prevention

Pretexting is form of social engineering in which an attacker tries to convince a victim to give up valuable information or access to a service or system. The distinguishing feature of this kind of attack is that the scam artists comes up with a story — or pretext — in order to fool the victim. The pretext generally casts the attacker in the role of someone in authority who has the right to access the information being sought, or who can use the information to help the victim.

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Technology and Marketing

 

How to Design a Robust Finance Website

Website design is a core building block of every finance brand’s digital marketing. This article looks at topics such as Website UX vs UI, wireframing, and top 5 tips for designing a finance website that converts.

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Online Banking/E-Commerce/Website Design

 

US Must Look to ‘Future Proof’ the Dollar with a CBDC

Accenture and the Digital Dollar Foundation have published a whitepaper laying out proposals for the development of a central bank digital currency (CBDC) in the US. The whitepaper points to the possibilities of enhancing competition in international payments and integrating financial markets, which would appear to be a statement of intent regarding the importance of the dollar retaining the status it has enjoyed for decades as the world’s de facto currency. The whitepaper concludes that the US must decide the role it wishes to play as this “wave of digital token innovation gains momentum” and questions over the dollar’s ability to remain a default analog instrument and unit of account.

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Internet Access

 

Solving the Security Challenges of Remote Working

This article highlights three security technologies that can be used to complement the flexibility a BYOD program provides: 1. Data loss prevention technology keeps businesses in control; 2. Behavioral analytics quickly detects suspicious user activity; and 3. Agentless technology delivers robust security without breaching privacy,

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10+ Microsoft Teams Apps for Working Remotely

Microsoft Teams is an app with a deep feature set - so deep, in fact, that it can be hard to find everything it's capable of doing without some extra help. Check out this article if you want to extend the capability of Microsoft Teams.

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Call Centers

 

Tips to Overcome Some Common Obstacles of Shifting to a Remote Workforce

One contact center shares their COVID-19 remote work experiences. One example: To help boost communications between agents and managers, they now have their entire team come to a 10-minute, all-hands teams meeting every morning before work as well as for 10 minutes every afternoon after work.

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