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Your source for the latest technology information of interest to community banks across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

May 18, 2020


Hardware News

 

Microsoft Surface Go 2: A Cheat Sheet

Microsoft's new low-end Surface device is called the Surface Go 2, and it's a direct successor to the original Surface Go. It's inexpensive, portable, and can do most of what a full-fledged Surface Pro can do. This cheat sheet includes the details you need to know about the Surface Go 2.

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Dell Releases New XPS 17 Laptop

Dell claims that that the XPS 17 is the smallest 17-inch laptop on the planet. While the laptop is incredibly thin, at a 19.55mm design, it still has a 45W 10th generation Intel Core processor up to i7, NVIDIA GeForce RTX 2060 graphics, and up to 64GB of memory: A total of 92W of power. It starts at $1,499.

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Software Updates

 

Windows Virtual Desktops: How You Can Manage, Monitor and Virtualise Devices Remotely

With so many people working from home, VDI has suddenly become relevant to organizations that are used to physical devices and that don't necessarily have experience in managing and securing virtual desktops. Now that WVD is an Azure Resource Manager (ARM) service, Microsoft says that you can deploy, manage and scale it from the Azure portal using a simple new interface.

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ATMs/Kiosks

 

Laboratory Confirms Kastus Anti-Microbial Coating Effective Against Coronavirus

A patented surface-coating technology developed by Irish company Kastus is shown to be effective against human coronavirus on treated surfaces, an independent global testing laboratory has confirmed, according to a press release. Founded in 2014, this antimicrobial surface-coating technology can be applied across everything from smartphones and touchscreen kiosks to screen protectors and ceramic tiles.

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Wireless World

 

How Financial Marketers Can Leverage Mobile During Times of Uncertainty

This article states that the strategies needed to achieve personal relationships are evolving and that means knowing more about consumers beyond your brand interactions and creating frictionless mobile journeys by accurately and persistently recognizing each consumer across various devices and channels along the path to purchase.

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Security Section

 

Microsoft Identity VP Shares How and Why to Ditch Passwords

On average, one in every 250 corporate accounts is compromised each month. The expense of passwords grows as companies adopt more business applications. Now companies dedicate 30% to 60% of their support desk calls to resetting passwords. Microsoft Identity VP Joy Chik said that they reached over 150 million unique users on a monthly basis using passwordless options as a way to authenticate against services and applications. Before they are provisioned with passwordless authentication, Microsoft recommends that employees should go through a pilot program or proof-of-concept so they can test the technology before adopting it.

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Technology and Marketing

 

7 Types of Email Subject Lines to Boost Your Open Rate

Your subject line is crucial to getting the message of your email across, and it plays a big part in the success of your whole campaign. This article suggests seven tips for writing effective subject lines.

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Online Banking/E-Commerce/Website Design

 

Visa Sees ‘Massive’ Digital Acceleration with Millions Trying E-Commerce for the First Time

Visa saw an 18% rise in U.S. digital commerce spending during the month of April, excluding the travel category, as face-to-face transactions fell 45%. Visa is optimistic that there will still be a shift toward digital payments even after more businesses are able to reopen their physical locations.

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Mastercard Track Business Payment Service Launches in the U.S.

Mastercard announced the commercial launch of Mastercard Track Business Payment Service. It offers greater control over payments and richer data exchanges that enable automated reconciliation for Suppliers and application of all payment options approved by Suppliers.

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Internet Access

 

How to Implement Least Privilege in the Cloud

Some security experts contend that misconfiguration of cloud resources is a leading cause of data breaches. This article offers some ways to secure the cloud via least privilege access.

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Best Website Monitoring Tools in 2020: New Relic, Pingdom, ManageWP, Logic Monitor, and More

The best way to keep your site up, running, and protected is to constantly monitor it. Network monitoring usually focuses on the devices and the structure of the network. Website monitoring digs deeper into the operation or web applications, particularly whether pages are up and the performance of APIs and interfaces. This article presents some top tools to help keep things on track.

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Call Centers

 

A Best Practice Framework for a Successful Contact Center Agent at Home Strategy

The author contends that contact centers must focus on five key pillars for remote agents to succeed: 1. Foundation; 2. Planning; 3. Visibility; 4. Performance; and 5. Engagement.

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