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Complimentary Webinar
The Check is NOT in the mail: Easy to use, cost effective payment collection tools that reduce delinquencies & offer customers multiple payment options
How many times have you heard delinquent customers say, "THE CHECK IS IN THE MAIL!"? If you are interested in learning how they were able to solve this time and money consuming issue you need to attend this informative webinar.
What You Will Learn:
• How any computer with Internet access can be used to accept payments by phone
• Emailing payment receipts to comply with NACHA rules
• Easy reporting tools to reconcile payments
• Charging convenience fees: Are you eligible?
• Easy website and IVR payments for 24/7 payment collection
Who Should Attend: Any community bank looking to reduce delinquent payments.
Date: Schedule a 30-minute live demonstration at your convenience!
To Register: http://www.banktt.com/webinars.htm
The NetVanta 1235P is a Fast Ethernet switch that utilizes ADTRAN's ActivReach Ethernet Technology to help break down existing cabling and distance constraints. It supports all grades of wiring - CAT5, CAT3 or legacy copper. This technology extends reach beyond limits of standard Ethernet - up to 1600 feet without the need for fiber, repeaters or additional switch infrastructure. It delivers 10/100 Mbps voice, data and Power over Ethernet (PoE) over existing cabling.
The Antec Digital Power Supply Tester is a very handy tool for quickly testing if a dead PC has a good power supply or not. Many PCs can display all the symptoms of a bad power supply, but it can turn out to be defective RAM or a bad motherboard. For $39.95, you can save time in checking out lifeless PCs.
The Minuteman PRO-RT Series UPS offers automatic voltage regulation and versatile configuration options for a range of small to medium load applications. The UPS incorporates line-interactive technology that preserves battery power by providing voltage regulation during voltage sags and/or surges. The PRO-RT Series can be used to support servers, telecom or VoIP systems, security systems, etc.
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Hardware Section Sponsored by
MVi |
Software Updates
Fiserv announced that its Vantage Risk and Budgeting Manager application is available as a hosted software-as-a-service (SaaS) solution via the Intelligent Workplace web portal. The package integrates risk and budgeting processes into a performance management framework to provide a unified view of the key data needed to manage business.
When the Outlook personal storage folders file (AKA the .PST file) is corrupt, stress is sure to follow. Microsoft provides the Scanpst.exe tool, but it is known to have some issues, especially with larger files. DataNumen Outlook Repair v4.0 is one tool that can help. Outlook Repair can also split PST files into files under 2GB to work around Outlook's perennial file size problem and even recover unattached attachments to messages.
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Software Section Sponsored by
Raddon Financial Group (RFG) |
The ATM Industry Association announced the release of its report analyzing the risks of not properly preparing for the migration from Windows XP to a Windows 7 OS following Microsoft’s end-of-support for XP in April this year. Entitled “Risks of Maintaining Windows XP Platform for ATMs”, the report recommends steps for mitigating or eliminating these risks of the end-of-support and is aimed at helping customers understand the full impact of the OS change.
BBVA Compass is piloting an ATM drive-thru concept that lets customers consult with their staff by video. The new drive-thru system in Houston allows them to provide many of the services offered inside the branch via self-service in real time. It was developed in conjunction with Wincor-Nixdorf.
BVK is an ATM solutions company founded in 2004 and provides various ATM security and monitoring systems. One of these is the ase-ng, or Anti-Skimming Eye New Generation, which is a multi vendor anti-skimming solution with jamming technology. It features 9 different error codes and a SDK is included for any monitoring system.
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ATMs/Kiosks Sponsored by
Heritage Industries |
A new patent filed by Apple indicates that the smartphone manufacturer will be moving towards enabling mobile payments with its new device, the iPhone6. Their patent application is for a contactless method that initiates mobile payments at the point of sale through NFC and then hands the transaction off to a Bluetooth connection for completion. However the Smart Card Alliance believes that Bluetooth's security is innately weaker than NFC's security and thinks that NFC is a superior solution.
Geico and USAA have incorporated voice recognition in their mobile apps, and now Wells Fargo is testing it out as well. The goal is to advance voice commands beyond simply moving through the app and into more complicated tasks. One example is being able to extract spending habits by asking questions such as “How much did I spend at restaurants last month?”
Feedzai, a 5 year old European firm, just launched its anti-fraud service in the U.S. They use big data and machine learning routines to generate a score for each transaction. The company claims that they can deliver scores ranging from zero to 1,000 on each transaction in the time it takes for Google to serve up online search results. Pricing is under a penny per transaction and varies with volume.
Javelin Strategy and Research estimates card fraud impacted 7.5 million Americans in 2012, amounting to nearly $8 billion in losses. Their studies suggest that more FIs need to alert cardholders when a card-not-present transaction occurs in an account, in view of the growth of CNP fraud. Institutions that earned positive scores in fraud detection offered round-the-clock account suspension following a fraud incident, promoted zero liability for fraudulent transactions, and offered identity fraud resolution assistance to cardholders.
Security:
Addressing the Big 3: Compliance, Fraud & Cyber Security
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Cyveillance - http://www.cyveillance.com
Read Eric Olson's comments: http://www.banktt.com/Cyveillance.pdf |
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DirectRM - http://www.directrm.com
Read Donald E. Malloy's comments: http://www.banktt.com/DirectRM.pdf |
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Easy Solutions - http://www.easysol.net
Read Daniel Ingevaldson's comments: http://www.banktt.com/EasySolutions.pdf |
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Harland Financial Solutions -http://www.harlandfinancialsolutions.com
Read Jeff Marshall's comments: http://www.banktt.com/HFS.pdf |
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Horsetail Technologies - http://www.horsetailtech.com
Read Mark Berman's comments: http://www.banktt.com/Horsetail.pdf |
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SilverSky - http://www.silversky.com
Read Andrew Jaquith's comments: http://www.banktt.com/SilverSky.pdf |
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TrustCC - http://www.trustcc.com
Read Andy Robbins' & Brandon Henry's comments: http://www.banktt.com/TrustCC.pdf |
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Wombat Security Technologies - http://www.wombatsecurity.com
Read Joe Ferrara's comments: http://www.banktt.com/Wombat.pdf |
A company called Walkmore has developed a web platform that works with smartphone or wearable computing device apps such as RunKeeper or FitBit that track physical activity. The system can be setup for a loyalty program to help entice people to exercise more. The steps customers take during a day are translated into points that are redeemed for rewards.
Online Banking/E-Commerce/Website Design
Search capabilities vary from website to website, but dynamic knowledge database proponents argue that their systems are far superior and help reduce expensive contact center interactions. All systems cover popular inquiries, but some are going above and beyond with features such as integration into social media and mobile banking channels. Some banks run direct mail and email marketing campaigns touting the powers of their self help online systems directly to customers who frequently contact their call center.
Korea’s Hana Financial Group has worked to make their website as mobile-optimized as possible. Korea has very high mobile penetration rates and their website is in response to this demand. They have developed an app and accompanying workflow that they claim can process a mortgage online in five steps from application to closing.
For organizations that are thinking about switching from fixed to wireless Internet access, Sierra Wireless has launched the AirLink ES440 LTE gateway. The ES440 can be used to provide a primary or secondary wireless network connection and supports 4G speeds at up to 100Mbps. It is compatible with AT&T's and Verizon Wireless' respective LTE networks.
The LogiTech CC3000e ($999) is an upgrade to their existing conference-based system, the BCC950 ($249). While the BCC950 was geared to provide video conferencing for up to five people, the CC3000e is aimed for rooms that can handle up to 10 attendees. The system utilizes a HD webcam and a speakerphone for audio - the system then ties into a computer via USB cable. Displaying the image on a larger screen can be done through standard projector inputs. The camera provides a 90-degree field of view, H.264 support, 10x zoom and a 260-degree pan, 130-degree-tilt,
Sprint Complete Collaboration, the telecomm's managed and cloud-based unified communications (UC) solution, now supports Microsoft Lync. Sprint’s UC portfolio provides unified communications across multiple locations and devices; it includes integrated SIP Trunking and enhanced mobility with features such as mobile access to meetings, presence and availability status, and instant messaging while away from the office.
Some contact centers use Skype, Oovoo or FaceTime to conduct hiring interviews with candidates, but now there is a new tool called InterviewStream that offers online, pre-recorded video interview questions. Candidates can launch their interview process the moment they apply for a job. The video questions - which can be from a library or custom developed - can replace a general phone screening process or focus on ensuring candidates have depth in a particular skill set.
