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The Check is NOT in the mail: Easy to use, cost effective payment collection tools that reduce delinquencies & offer customers multiple payment options
How many times have you heard delinquent customers say, "THE CHECK IS IN THE MAIL!"? If you are interested in learning how they were able to solve this time and money consuming issue you need to attend this informative webinar.
What You Will Learn:
• How any computer with Internet access can be used to accept payments by phone
• Emailing payment receipts to comply with NACHA rules
• Easy reporting tools to reconcile payments
• Charging convenience fees: Are you eligible?
• Easy website and IVR payments for 24/7 payment collection
Who Should Attend: Any community bank looking to reduce delinquent payments.
Date: Schedule a 30-minute live demonstration at your convenience!
To Register: http://www.banktt.com/webinars.htm
According to The Breakthrough Institute, a smartphone uses more electricity annually than a refrigerator. While smartphones obviously represent a tiny element of any organization’s IT infrastructure, data centers are a major component. The Power Usage Effectiveness (PUE) is a standard unit of data center electrical usage. The Green Grid defines PUE as the ratio of electricity used by the total facility to electricity used by IT equipment. The ideal PUE value would be 1, meaning 100 percent efficiency. Internet giants such as Google and Facebook track their PUE in real-time - you can actually see Facebook's Oregon data center's PUE on the Internet.
Sony and Panasonic have developed a next-generation optical disc for enterprise storage with an initial capacity of 300GB. It will have the same dimensions as current Blu-ray discs and be readable for at least 50 years. Dubbed the Archival Disc, it will soon expand to 500GB and then 1TB. The discs do not need a special storage environment with constant temperature or humidity, nor do they require air conditioning.
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Hardware Section Sponsored by
MVi |
Software Updates
Accutive, a provider of IT services and products, offers a solution that helps banks access, extract and incorporate loan origination data and then distribute and publish that information easily for analysis such as: Cycle Time of a Loan, Number of Declined and Cancelled Deals, Task Effectiveness Report, Credit Policy Exceptions, Work in Progress reports, Exceptions, Turnaround Time for SLA tracking. The solution features a visualization tool and a Data Mart component that allows bank employees to quickly analyze data and obtain reports.
CrowdStrike has released a new incident response toolkit designed to help organizations collect the data they need to analyze sophisticated attacks. The community software platform, called CrowdResponse, can be downloaded at no cost. The company said that the new platform will make it easier for organizations to collect incident response data and compare it to threat intelligence "indicators" that are associated with particular groups of attackers.
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Software Section Sponsored by
Raddon Financial Group (RFG) |
The ATM Industry Association and the PCI Security Standards Council have issued a joint official statement in regards to the end of support for Windows XP. They note that for ATMs still running XP that the PCI DSS Requirements 6.1 and 6.2 would not be able to be met without the use of compensating controls, at a minimum, to address the risks introduced. Individual controls may be combined to contribute to an overall compensating control. Examples include:
- active monitoring of system logs and network traffic
- properly configured application whitelisting that only permits authenticated system files to execute
- isolating the unsupported systems from other systems and networks
With assistance from NCR, a German savings bank is offering sophisticated kiosks and digital marketing in their branches. For example, consumers looking to purchase a home can search real estate listings on touchscreen kiosks and then request a financial consultation from a mortgage specialist for a selected property. The new Sparkasse Dachau branch has also deployed digital signage above their kiosks and ATMs to help their employees create cross-selling opportunities.
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ATMs/Kiosks Sponsored by
Heritage Industries |
About 7,000 financial institutions in the U.S. now offer mobile banking, according to the Aite Group. They are predicting a compounded annual growth rate of 32% through 2016 for mobile banking use. As for mobile RDC (remote deposit capture). the research firm thinks that by 2016, 47.5 million U.S. consumers will use mobile RDC, a significant increase from 11.8 million in 2012.
The AlixPartners Mobile Financial Services Tracking Study found that mobile banking is used by 28 percent of U.S. banking consumers, and that mobile banking capabilities played an "important" or "extremely important" role for 60 percent of smartphone and tablet users who switched primary FIs. Plus, the percentage of smartphone and tablet users of all ages taking advantage of remote deposit capture rose from 18 percent in early 2013 to 22 percent in the fourth quarter.
Juniper Research believes that host card emulation (HCE) and Apple’s iWallet will be the technologies that drive mobile payments forward in the short term. The market research firm predicts that contactless mobile phone payments will see a big surge in the coming years. Their recent report estimates that over $9.9 billion in contactless mobile phone transactions will seen in 2018, up significantly from the estimated $3 billion that will be spent using that method during 2014.
QualysGuard announced - in conjunction with the SANS Institute and the Council on CyberSecurity - a new service to scan for the Top 4 Critical Security Controls. The security firm claims that, historically, having these controls in place could have prevented 85 percent of breaches. The company also offers smaller organizations their vulnerability management system dubbed QualysGuard Express Lite.
McAfee Labs identified 200 new malware samples per minute, or more than three new threats every second, during 2013. The latest McAfee Labs threat report highlights the role of the "dark web" malware industry as a key enabler of the recent high profile point-of-sale (POS) attacks and data breaches. They believe that the technologies used in the Target breach were likely purchased "off the shelf" from the Cybercrime-as-a-Service community, and customized specifically for that attack.
MasterCard and Visa announced the formation of a cross-industry effort that will include financial institutions, retailers, the manufacturers of point-of-sale devices and a number of industry trade groups to improve the safety and security of card payments. The group will initially focus its efforts on the adoption of EMV chip technology in the US, but will also take up other security issues, including tokenization and point-to-point encryption.
Security:
Addressing the Big 3: Compliance, Fraud & Cyber Security
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Cyveillance - http://www.cyveillance.com
Read Eric Olson's comments: http://www.banktt.com/Cyveillance.pdf |
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DirectRM - http://www.directrm.com
Read Donald E. Malloy's comments: http://www.banktt.com/DirectRM.pdf |
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Easy Solutions - http://www.easysol.net
Read Daniel Ingevaldson's comments: http://www.banktt.com/EasySolutions.pdf |
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Horsetail Technologies - http://www.horsetailtech.com
Read Mark Berman's comments: http://www.banktt.com/Horsetail.pdf |
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SilverSky - http://www.silversky.com
Read Andrew Jaquith's comments: http://www.banktt.com/SilverSky.pdf |
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TrustCC - http://www.trustcc.com
Read Andy Robbins' & Brandon Henry's comments: http://www.banktt.com/TrustCC.pdf |
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Wombat Security Technologies - http://www.wombatsecurity.com
Read Joe Ferrara's comments: http://www.banktt.com/Wombat.pdf |
The Aite Group has released a new marketing report based on a Q1 2014 Financial Brand survey of senior marketing executives at 233 U.S. based financial institutions, They found that the most popular marketing channels in 2014 will be:
- online advertising
- mobile advertising
- social media
- email marketing
- onboarding programs
Meanwhile the least favored methods are:
- print advertising
- brochures
- billboards
Online Banking/E-Commerce/Website Design
In an effort to help with KYC and AML compliance efforts, WAUSAU Financial Systems has introduced a new feature called Location Awareness. The new feature will track the IP address to determine the location of check captures and transmissions, and alerts the bank if a capture is made from an unexpected location. The software will also be able to mark each transaction with a risk rating to help determine if it needs to be reviewed.
SecuSmart will be rolling out a complete portfolio of anti-eavesdropping products, including the SecuGate LV telephony system and SecuBridge for secure telephone conferencing. SecuSuite for BlackBerry 10 was launched last year and encrypts both phone calls and data communications. It uses a microSD card with 4GB of flash memory for storing encrypted documents, and a smartcard chip that performs the encryption.
Text messaging is the most common function currently performed on phones, outranking even voice calls. That is why some contact centers are looking to support SMS text messages. A well designed text messaging channel allows for automated interactions, providing some of the same self-service solutions that IVR systems, websites and mobile apps provide, as well as one-on-one support with an agent. Solutions like those from Colorado-based OneReach also allow for integrations with existing systems, such as hooking live text-to-chat into established agent chat tools or importing customer data from the bank's core system for self-service issues.
